Reviews (455)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its ease of use and efficiency in dropshipping, particularly noting its quick product importation from platforms like Etsy and Alibaba. The app is highlighted for its user-friendly interface that simplifies online store operations. Customer support, especially from individuals like Mike, is frequently commended for being responsive and helpful, even during off-hours and holidays. Merchants appreciate the app's affordability and smooth performance, which facilitates effective product synchronization across various platforms. While it offers robust features like importing product images and videos, some merchants wish for more comprehensive media importing options. The app is valued for its versatility and is effectively utilized by small to medium-sized businesses looking to expand their product range.

August 2, 2024

cant not uninstall

DION LIFE
Hong Kong SAR
15 days using the app
importify limited replied August 3, 2024

The issue related to inventory management apps on Shopify and it has been resolved now. According to the email I received from Shopify, you can now uninstall the app without any issues.

Here is Shopify's response to that issue.: https://cln.sh/jLrPP7NZ

Sorry for the inconvenience, and I would appreciate it if you could remove/update the review.

June 21, 2024

BULLSHIT!
U NEED TO BE GOLDMEMBER 40 DOLLAR FOR GET FULLFIL THE ORDER?

Are u ok?

Completly bullshit...

Zeug24
Switzerland
2 days using the app
importify limited replied June 22, 2024

To clarify, you can fulfill orders manually with both our basic and premium plans. The Gold Membership is entirely optional and offers additional features for those who want them. We apologize for any misunderstanding. Customer satisfaction is our priority, We'd be happy to address your concerns directly - please contact our support team at support@importify.com so we can help you further.

Edited December 28, 2021

UPDATE: The app still has massive issues for me. Its not reliable! I have used this app for many couple years now. I would like to see tracking of inventory feature soon on it but otherwise, its great importer. I had an issue, and the customer service including the developer fixed it even on the weekend which is their time off. The app owner is highly professional, and very helpful. Thank you Moshe for your help & bringing this app to business owners. UPDATE: SINCE my first review its been two months and I would like refund for all my stores which the app does not work or do what is supposed to do.

EK CHIC HOME
United States
Over 2 years using the app
January 25, 2023

This app has so many issues. I am not able to copy from any website. Also, there is no quick way to contact customer service. They also do not have a chat feature just a list of FAQs which is not helpful to those who need help right away. Do not get this app unless you like issues and spending money on apps that do not deliver.

cbsourcing
United States
About 1 year using the app
importify limited replied January 26, 2023

Sorry for the bad experience,
1. According to Shopify you spent 28 minutes using the app,
2. We did not receive an email from you regarding the issue.
3. We tried to contact you via chat and email and we didn't get any response.
Check the screenshot -> https://share.cleanshot.com/vb6f9rrR

it's been 48 hours since we tried to contact you, please get back to us so resolve this.

January 25, 2020

Terrible, needs work and not automated. Would not recommend this app to anyone. We are now locked in to using this and cannot migrate without hassle.

Elevate Jewelry Co.
Australia
About 1 year using the app
importify limited replied January 25, 2020

Sorry for your bad experience, we didn't get any email from you about this. please contact us on support@importify.com and we will make sure to help you with any issue that you may face.

December 28, 2021

The app has many bugs. It doesn't upload photos, variants properly. I have waited long time to see if they make improvement but nothing has changed so far. There are literally FREE apps that do the job much better including syncing inventory....meaning when products are sold out or unavailable it will update itself.

LE HOME CHIC
United States
About 1 year using the app
importify limited replied December 28, 2021

Update: Eva, thank you for responding to our messages, and glad that the problem has been resolved (conflict with another extension you were using)

Hopefully, you can update the review.

January 6, 2019

No tracking intergrated with Shopify. I had to REFUND EVERYONE AND LOST THOUSANDS AND THOUSANDS OF DOLLARS BECAUSE OF THIS APP!! DONOT WASTE YOUR TIME OR MONEY!!!

Diosa Edition
United States
6 months using the app
April 5, 2018

I wasted a lot of time on this app. I was hopeful because I am new to dropshipping and am learning everyday. Unfortunately I spent $14.99 to learn a valuable lesson. I am learning that you can not dropship with nearly all of the websites they promote. Never mind the fact that you can not compete with Walmart or Costco but you cannot post their photos and try to resell their products. It's illegal. Period. And if you're caught you had better hope they only send you a notice to take it down and not to choose to have you fined.

Even if you could get away with it, the item will come in a Walmart shipping box with a Walmart invoice. It's true that you can skirt around this process with registering your customer on a registry list on Walmart's website, but if you do this with 10 orders, it takes up more time then what your marginally small profit is going to be. Same with Wish, Costco, Kohl's and so on. Some of these companies prohibit dropshipping.
Also 3 of their websites are in Chinese and some of the sites have really very bad reviews on products, shipping, customer service and returns.
Don't do it.

Bijou Trends
United States
6 months using the app
September 20, 2021

Poor customer support and app is not worth the amount which he charging, many stores are able to fetch the data.

Chicwitt
United States
5 months using the app
October 14, 2017

NO LONGER WANT TO USE. WASNT WHAT I EXPECTED. PLEASE REMOVE THE AMOUNT I AM SUPPOSE TO PAY FOR THIS APP. THANKS

Dealsbuyclick Shop
United States
3 months using the app