Inkthreadable: Print on Demand

Very unreliable supplier!

Their website says they’ll contact you if your products are late. That’s a lie! I’ve had to chase every single delay myself. It’s a shame because the products are good. The app works well for me though.

Over a third of my orders have shipped late and the staff regularly fails to be open about the reason of the delays. One of my orders shipped ONE MONTH late! So far I’m still waiting for any kind of compensation.

They keep promising an improvement.

Everything is great so far, but only thing is no factory for US. Shipping prices for this region are gigantic.

We really want to love Inkthreadable, it has so much potential, and Alex the owner is incredibly helpful. However, as with every other dropshipping company we have tried, especially in the UK, promised shipping times are way off the mark, resulting in unhappy or even lost customers. We understand peak season strain, but we've found all companies lack accurate ETA's. We can't run a business in that way. We need reliability, and as a result of our experience across the board, we now buy in bulk and are also investing heavily so that we can print garments ourselves.

The worst print on demand company. Received an order from a customer, made payment instantly. Shipping status did not change for over a week. Followed up with an email, no reply. Called and got an answering machine. When I finally spoke to someone they said that the top was out of stock and they wouldn't get the top back in stock for 2 weeks. No emails received prior to informing me of this. Reassured they would send out to the customer on the 14th August. I have just received a refund into my bank on the 26th August with no explanation. Made my business look completely unprofessional and a customer lost.

a minute ago-Edit
Very poor service, teeshirts often printed wrong and have to be redone, so the 3-5 days is not correct. They do not notify you that they printed your teeshirt wrong they just add extra days. I have a customer who has waited 12 days for a tee which was 5-10 days delivery the item has not been delivered now were told 30 days for a refund when it should of been delivered after ten. Had to order a replacement which will now take another 5+ days to send as they are going to make mistakes again for sure. Very Disappointed. THEY DO NOT CARE ABOUT YOUR CUSTOMERS ONLY THEMSELVES

Their customer service let both us and the charity we were raising money for down badly. Badly let us down with a Christmas order. For a business that is B2B, they do not understand their customers’ needs at all - that or they just do not care about them! Ordered some t-shirts on 3rd Dec, they had not arrived by 16th so chased them up as we needed to get them and post them out to our customers. We were also raising money for a charity with the sales, so it was urgent we got them in time to post them out in time for Christmas for both our sakes and the charities sake. Spoke to customer services on the morning of 17th who advised that there was a problem with a small section of the order, and they were reprinting it. I advised that section was not important, and they offered to post out the section that was ready that day so we could begin processing it. Spoke to them again later that day and they said they had not gone yet but they would def go that day or on Sat 18th at the latest. Stressed again and again how important it was that they went out so we could post them out to our customers in time for Christmas. I was then furious to find out they still had it in the factory on Monday. We did not get it until Wednesday 22nd which was too late to get it out to our customers. We were left looking stupid as we promised customers the goods were on their way over the weekend (because that’s what Inkthreadble had told us), out of pocket giving refunds and not able to give the charity the money we promised them. We complained and requested a refund. They apologised for the confusion and have given a 25% refund. This is not good enough. There was no 'confusion' with the order. They lied to us on 3 occasions. They had 3 chances to put things right and they have not. A testament of a good company is how they deal with things when they go wrong and how they look after their customers. Inkthreadble lied to us and looked after themselves rather than looking after their customers. They keep saying their delivery time scales are just estimates and using that as an excuse. That I can understand, the lies on the phone, I cannot. If they had posted the part of the order that was complete on the Friday or if they had given us a refund so we could still support the charity, I would have happily stayed with them as a customer. However, their awful B2B service in this case has forced us to leave. I would advise anyone else to stay clear if you value your own businesses good reputation.

I love your T-shirt products and you have brands that I could not find somewhere else from UK suppliers . However the experience with your app and website really drives me nut and is killing my patience. It is extremely slow and more often than not it just does not work at all, I kept clicking clicking and the site/app just remained as is. Creating a few products on here took me the whole day as the website just did not work properly. When I exported products to shopify, nothing came up on my Shopify. Note: this is not to do with my internet connection as everything else was working perfectly. In short, I really struggle to get things done with your app and website.

I still have a little bit of patience here and will keep going but I guess I might decide to go back to Printify soon as the app user experience is effortless there.

We have tested out several print on demand services for UK only delivery for our site www.smileywoo.co.uk and inkthreadable looked like the best option for product selection. After adding our designs the orders came in and delivery simply took too long. If this could be sped up it would be great. We only used basic designs and the print was ok. Purely due to delivery times we've had to change suppliers i'm affraid.

initially, I was impressed with the Inkthreadable app, the production and delivery SLA's given on their website and the range of items it offers. However, I started a phase of testing things started to go bad. I first set up a whole bunch of products that I wanted to sell and then went through the process of placing a test order, for a couple of reasons: 1. I wanted to check the quality of the goods I had chosen and the quality of the printing. 2. I wanted to test that Inkthreadable could stand up to their production and delivery SLA's.

Firstly the production SLA on their website states 3-5 business days my items were completed and shipped in 7 business days so in total 9 days from when I initially placed the order. Then the order took another 2 days to be delivered meaning that from the point an order was placed to the time it arrived at my address was 11 days. Sadly for me, this is simply not good enough, as a small business owner, if I put this kind of service into use on my shop, I would fully expect to receive bad reviews left, right and centre.

The next problem is with what was delivered, the packing slip was poorly printed in places it was overloaded with ink and in others, there was no ink at all! Not a very professional look, in my opinion.

Finally, there was the quality of the garments, the actual clothing was pretty much as I expected it to be (good) however the printing, looked rushed to the point fibres from the garments appeared to be poking through the prints.

All in all, I'd have to say I wouldn't trust Inkthreadable to produce and ship my orders for me.

A real shame being a uk company but far too expensive, £9 for a mug, I'd need to sell them at £15 to make it worth while, a test purchase done and blemishes in the finish, not good enough for a £9 mug!