Instafeed ‑ Instagram Feed

Instafeed ‑ Instagram Feed

Reviews (1,778)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to integrate Instagram feeds, including Reels, into their storefronts, enhancing visual appeal even in its free version. They praise its easy installation, seamless integration with Shopify themes, and customizable feed options that align with brand aesthetics. The app is also appreciated for not affecting website speed and stability post-integration. Excellent customer support, particularly from team members like Ines and Nuno, is frequently highlighted, making it a popular choice for merchants aiming to boost customer engagement through social media content.

September 16, 2020

Very useful app! I was able to add my instagram feed successfully! Thank you so much for your help!

Watch Raven
United States
13 days using the app
Mintt Studio replied September 16, 2020

Thank you so much for your great review Watch Raven!

August 14, 2023

I recently had the pleasure of experiencing exceptional customer support from Inês, a representative from the Instafeed app team. As a dedicated user of the app, I had encountered an issue that left me feeling frustrated and stuck. However, Inês's timely and effective assistance turned my experience around completely.

From the moment I reached out to Inês, her responsiveness was remarkable. It's rare to find such quick and attentive customer service these days, but Inês proved that it's still possible. Not only did she reply promptly to my inquiry, but her communication was also clear and concise, making it easy for me to understand the steps needed to resolve the issue.

What truly sets Inês apart is her evident expertise and knowledge of the Instafeed app. She didn't just provide me with generic troubleshooting steps; she tailored her guidance to my specific situation, showing a deep understanding of the app's functionalities. Her insightful suggestions not only addressed the problem at hand but also empowered me with a deeper understanding of how to navigate the app more effectively in the future.

But what truly amazed me was how Inês's support extended beyond the initial issue. She took the time to follow up and ensure that the solution she had provided worked seamlessly for me. This level of dedication and commitment to customer satisfaction is truly commendable and speaks volumes about her professionalism.

Inês's personable and friendly demeanor made the entire support experience even more pleasant. It's evident that she genuinely cares about the users of the Instafeed app and is willing to go the extra mile to make their experience a positive one. Her patience in addressing my questions and concerns was greatly appreciated, especially in an age where hurried responses can sometimes leave customers feeling overlooked.

In conclusion, Inês from the Instafeed app team is a true gem when it comes to customer support. Her swift response, personalized assistance, and overall commitment to helping users make her an invaluable asset to the app's community. If you ever find yourself facing any issues within the Instafeed app, rest assured that Inês will be there to guide you through with a smile. Kudos to her and the entire Instafeed team for their exceptional service!

ARTIQUE AMSTERDAM
Netherlands
13 days using the app
Mintt Studio replied August 15, 2023

Hi ARTIQUE AMSTERDAM, thank you so much for leaving us this 5 review and sharing your feedback about our support :) it makes us so happy to hear that Inês was able to provide timely and effective assistance and that the overall experience was enjoyable. Feel free to reach out to us if you ever need help again. Have a wonderful day!

August 18, 2018

It's consistently inconsistent. Works whenever it feels like it. Nothing to write home about.

Cryztalz
Australia
About 1 year using the app
Mintt Studio replied July 3, 2024

Hello Cryztalz,

Thank you for taking the time to share your feedback.

Instafeed is fully operational, and many of our customers have been using the app consistently for years. If you are experiencing any issues with your account, please reach out to us at support@minttstudio.com. Our team is always here to assist you.

Thank you,
Instafeed Team

April 23, 2020

Excelente todo lo prometido es lo que cumplió y además explica todo perfectamente, con claridad y sin ninguna complejidad

CarteJoyas
Mexico
13 days using the app
April 23, 2018

Awesome App! free and easy to use

Magneticlevitations
United States
12 days using the app
May 1, 2019

this app is really useful. i use the free plan and its really nice and have a pro look. thanks alot !

Pack It Simple
Israel
12 days using the app
Edited September 23, 2019

Bad customer service!
Ive used this feed for 12 months no problem.
I recently contacted your support and asked why my feed was suddenly missing from my website? I told it wasnt anything to do with Instafeed as i didnt have an account, sent screen shots of their app instaled on my dashboard. I then had i reply telling mt my feed was propbably from a theme pluggin. i then had no choice but to purchase additional theme support to be told. the Issue was with Instagram changing their API, and all i needed was a new Instafeed access token.
You would think as your app is for Instagram your support staff would of informed me of this major change? but no! they chose to ignore my enquiry, gave me no help or advice. It cost me $30 dollars for support i dont need. Thanks for nothing !!!

As Far as your excuse of a repy!
You still dont seem to understand? my store used your app for 12 months fine untill Instagram changed its API. Your understanding of the english lauguage is clearly poor! I had your Insafeed app installed and you failed to get off your arse and look into my problem! As i said before your customer service is non- existant!

Its A Dogs Life
United Kingdom
11 months using the app
Mintt Studio replied September 23, 2019

Hello,

Thank you for your review, we are sorry it was not clear to you. Like we mentioned before the feed in your store is not from our app, you have our app installed but you are not using it.

You can confirm that yourself by uninstalling our app. Your feed will still work because the feed displaying in your store is not from our app, the token that you needed to change was not from our app.

It was not clear to us if you want to use our app, we cannot provide support to different apps I'm afraid.

If you still want to use our app please contact us directly support@minttstudio.com

Thanks,
Instafeed Team

January 30, 2023

Easy setup! The custom html option is a nice addition for extra customization. I had a problem trying to make some changes and reached out to Mintt via email. I received a quick response and was able to get assistance executing the edits I was trying to make.

On the Patio
United States
11 days using the app
Mintt Studio replied January 31, 2023

Hi On the Patio, thank you so much for leaving us this 5 star review! We are so glad to hear that you enjoyed our app and the experience with our Support Team. If you ever need assistance again don't hesitate to reach out to us. Best wishes!

April 30, 2019

I just now installed it, so far I am totally loving this! Trusting it will help me to take my business to the next level.

Rickshaw Journey
United States
11 days using the app
September 10, 2019

Loving this app! This is so easy to set up, and works so well. Hope you develop more apps in the future. Keep up the good work!

Celavi Beauty & Cosmetic
United States
11 days using the app