Interakt ‑ Sell on WhatsApp

I cancelled my subscription on 10 January and removed my WhatsApp API number from the platform. Despite this, I was charged ₹3,200 again on 25 February. This billing occurred after cancellation and without any active service being used.

Since then, I have been repeatedly following up for clarification and refund. The only response I receive is that “someone will get in touch,” but no one actually resolves the issue.

Charging a customer after confirmed cancellation is unacceptable. Transparent billing and responsible customer support are basic expectations from any SaaS provider.

I have documented all communication and billing proof. If this is not resolved promptly, I will be escalating the matter through the National Consumer Helpline and other appropriate legal channels.

I hope the company resolves this responsibly. Until then, I advise other businesses to review billing terms very carefully and keep documentation of all cancellations.

Everyone please beware before even installing this application. This is a scam going on for those who uninstall the application later on.

I was surprised to discover that a new pricing policy was applied to my account despite the fact that I am an active annual subscriber who paid in full in advance.
the new pricing should apply only to users who subscribe on or after a specific date, yet it was imposed on my existing subscription retroactively.

I still have several months remaining on my current plan. My reasonable expectation — and standard consumer practice — is that pricing changes apply upon renewal, not during an active, prepaid subscription.

Applying new terms mid‑contract undermines transparency and violates basic consumer‑protection principles.

This is not a practice I have encountered with other subscription‑based services. Customers should be able to rely on the terms they agreed to at the time of purchase without concern that those terms will be altered unilaterally.

Additionally, there is no clear assurance that after paying for another annual subscription, the price will not be increased again shortly afterward. This creates uncertainty and erodes trust.

Presenting this situation as a “choice” is misleading, as the original agreement has already been paid for and should be honored in full. Fair pricing, contract stability, and respect for consumers are fundamental expectations.

Extremely disappointing experience with Interakt.
Our WhatsApp marketing automations suddenly stopped working because our subscription was automatically deactivated without any warning, even though we were already on a paid Growth plan (~$41).
To make matters worse, the platform then showed two different subscriptions on the same account:

Growth Plan under Sell on WhatsApp
Starter Plan under WhatsApp Marketing

Because the marketing channel had stopped functioning entirely, we were forced to subscribe again just to restore basic functionality, meaning we are now being double billed for something that should be a single service.
We raised a support ticket immediately.
It has now been several days with no resolution. The only response we received was:
"We are checking internally."

Meanwhile:
Our automations stopped working
Our WhatsApp marketing campaigns were disrupted
Our billing is incorrect
And there is no urgency from the support team

For a platform that positions itself as a critical business tool, this level of support is unacceptable.
When a company’s marketing infrastructure breaks, days of delay is not acceptable.
If this issue is not resolved immediately and the billing corrected, we will be moving our business to another platform.
Right now, based on this experience, I cannot recommend Interakt to any serious Shopify brand.