Interakt ‑ Sell on WhatsApp

We have had a wonderful experience with the Interakt support team. We have been using the Interakt WhatsApp API system for more than 3 years, and it has helped us increase our WhatsApp inquiries and boost our sales.

The application is very helpful for our business, especially because the mobile app is available, which makes it easy for us to chat anytime. The customer support team is excellent. Whenever we face any issue, we just drop an email and the team gives quick support.

A special thanks to Nishant Arora for the Google Meet training and support. The training was very helpful and made it easy for us to learn and understand everything clearly.

Thank you, Interakt team, for your great support. We only have one small request: please update the Interakt dashboard with a newer and faster UI. This is just our opinion. Overall, we are very happy with Interakt and truly appreciate your service.

I honest suggestions don't use this app. totally worthless. poor customer support. charge you high price you will find better alternative then this

Rude customer support, high subscription rates, no quality app

Title:

Interakt Review: Be Careful with Free Trial, Pricing & Onboarding (Important for Shopify & Razorpay Users)

Review:

This is an honest Interakt review based on my real onboarding experience, especially for founders using Shopify, Razorpay, or WhatsApp automation tools.

One of the main reasons I chose Interakt was because it is available within trusted ecosystems like Shopify and Razorpay. Naturally, this builds a strong expectation of transparent pricing, clear billing, and reliable onboarding.

Interakt Free Trial & Pricing — Important Clarification

During onboarding, Interakt highlights:

14-day free trial

Around ₹400 worth of free credits

At first glance, this creates the impression that the platform can be used freely during the trial period.

However, based on my experience:

The credits may be free
But the plan itself (e.g., Growth plan) may still be chargeable immediately

This is a very important distinction.

The difference between:

Free credits

Free plan usage

is not always clearly emphasized during assisted onboarding.

Interakt Onboarding Experience

During the onboarding call:

The team guided me through setup

Helped select a plan

Encouraged moving forward quickly

However, it was not clearly and explicitly stated that:

The selected plan was not part of the free trial
Charges would apply immediately

Because the onboarding was assisted, I relied on that process and assumed I was still within the trial phase.

Key Issue: Perception vs Reality

To be fair:

The pricing information may exist within the platform

The structure is technically defined

However, the combination of “free trial messaging” + assisted onboarding + plan selection flow can create a different perception at the moment of decision-making.

This is where confusion can happen.

Advice for Future Interakt Users

If you are considering Interakt for:

WhatsApp automation

Shopify integration

Razorpay integration

Please make sure you:

✔ Confirm these things clearly:

Is the selected plan part of the free trial?

When exactly will billing start?

What is included in “free credits”?

✔ Best practices:

Get everything in writing (email or dashboard)

Do not rely only on onboarding calls

Ask explicitly:
“Will I be charged immediately for this plan?”

Final Thoughts

This review is not to make any legal allegation.

However, it is important to understand that:

User perception during onboarding can differ from actual billing structure

Especially when:

Free trial messaging is present

Credits are shown

Setup is guided via calls

Being aware of this distinction can help you make a more informed decision.

Summary (Quick Take)

Interakt platform: Useful for WhatsApp automation

Pricing clarity: Needs careful attention

Free trial: Limited to specific plans

Credits ≠ Free plan usage

Recommendation: Verify everything before proceeding

As they promised the service is not given you have to all self explore

Extremely disappointing experience with Interakt.
Our WhatsApp marketing automations suddenly stopped working because our subscription was automatically deactivated without any warning, even though we were already on a paid Growth plan (~$41).
To make matters worse, the platform then showed two different subscriptions on the same account:

Growth Plan under Sell on WhatsApp
Starter Plan under WhatsApp Marketing

Because the marketing channel had stopped functioning entirely, we were forced to subscribe again just to restore basic functionality, meaning we are now being double billed for something that should be a single service.
We raised a support ticket immediately.
It has now been several days with no resolution. The only response we received was:
"We are checking internally."

Meanwhile:
Our automations stopped working
Our WhatsApp marketing campaigns were disrupted
Our billing is incorrect
And there is no urgency from the support team

For a platform that positions itself as a critical business tool, this level of support is unacceptable.
When a company’s marketing infrastructure breaks, days of delay is not acceptable.
If this issue is not resolved immediately and the billing corrected, we will be moving our business to another platform.
Right now, based on this experience, I cannot recommend Interakt to any serious Shopify brand.

Did not get the required support from Interakt's team.

good app help for my business

Good Support for automation

As a Premium Subcription customer, this experience has been extremely disappointing.

We reported a WhatsApp calling issue to the support team, and Ms. Namrata Salve generated a ticket for the same. As per the Premium support terms, all issues are supposed to be addressed and resolved within 24 hours.

However, it has now been more than a week with no proper resolution. Despite repeated follow-ups, we keep receiving responses stating that the issue has been resolved — while the problem still remains exactly the same.

There has been no concrete solution, no technical clarification, and no accountability. This is unacceptable for a service that claims priority support for Premium customers.

Due to the lack of timely resolution and ineffective support handling, we are cancelling our subscription.

Premium support should mean reliability and responsiveness — unfortunately, that has not been our experience.

Thankyou Interakt team for helping us in customized flow.