Interakt ‑ Sell on WhatsApp

I cancelled my subscription on 10 January and removed my WhatsApp API number from the platform. Despite this, I was charged ₹3,200 again on 25 February. This billing occurred after cancellation and without any active service being used.

Since then, I have been repeatedly following up for clarification and refund. The only response I receive is that “someone will get in touch,” but no one actually resolves the issue.

Charging a customer after confirmed cancellation is unacceptable. Transparent billing and responsible customer support are basic expectations from any SaaS provider.

I have documented all communication and billing proof. If this is not resolved promptly, I will be escalating the matter through the National Consumer Helpline and other appropriate legal channels.

I hope the company resolves this responsibly. Until then, I advise other businesses to review billing terms very carefully and keep documentation of all cancellations.

Everyone please beware before even installing this application. This is a scam going on for those who uninstall the application later on.

I was surprised to discover that a new pricing policy was applied to my account despite the fact that I am an active annual subscriber who paid in full in advance.
the new pricing should apply only to users who subscribe on or after a specific date, yet it was imposed on my existing subscription retroactively.

I still have several months remaining on my current plan. My reasonable expectation — and standard consumer practice — is that pricing changes apply upon renewal, not during an active, prepaid subscription.

Applying new terms mid‑contract undermines transparency and violates basic consumer‑protection principles.

This is not a practice I have encountered with other subscription‑based services. Customers should be able to rely on the terms they agreed to at the time of purchase without concern that those terms will be altered unilaterally.

Additionally, there is no clear assurance that after paying for another annual subscription, the price will not be increased again shortly afterward. This creates uncertainty and erodes trust.

Presenting this situation as a “choice” is misleading, as the original agreement has already been paid for and should be honored in full. Fair pricing, contract stability, and respect for consumers are fundamental expectations.

It is very useful for managing customer queries. We can easily track all user details in one place. The support team is very good at resolving issues, and most of the features work well. However, some features are not available at the moment. I hope those options will be added in the future to make the app more flexible.

As a Premium Subcription customer, this experience has been extremely disappointing.

We reported a WhatsApp calling issue to the support team, and Ms. Namrata Salve generated a ticket for the same. As per the Premium support terms, all issues are supposed to be addressed and resolved within 24 hours.

However, it has now been more than a week with no proper resolution. Despite repeated follow-ups, we keep receiving responses stating that the issue has been resolved — while the problem still remains exactly the same.

There has been no concrete solution, no technical clarification, and no accountability. This is unacceptable for a service that claims priority support for Premium customers.

Due to the lack of timely resolution and ineffective support handling, we are cancelling our subscription.

Premium support should mean reliability and responsiveness — unfortunately, that has not been our experience.

Interakt app has been very useful for my business especially in sending automated messages to my customers. Apart from this, their support is very active and helpful in resolving any queries that I have.

I would highly recommend Interakt app to anyone willing to automte their messaging.

Extremely disappointing experience with Interakt.
Our WhatsApp marketing automations suddenly stopped working because our subscription was automatically deactivated without any warning, even though we were already on a paid Growth plan (~$41).
To make matters worse, the platform then showed two different subscriptions on the same account:

Growth Plan under Sell on WhatsApp
Starter Plan under WhatsApp Marketing

Because the marketing channel had stopped functioning entirely, we were forced to subscribe again just to restore basic functionality, meaning we are now being double billed for something that should be a single service.
We raised a support ticket immediately.
It has now been several days with no resolution. The only response we received was:
"We are checking internally."

Meanwhile:
Our automations stopped working
Our WhatsApp marketing campaigns were disrupted
Our billing is incorrect
And there is no urgency from the support team

For a platform that positions itself as a critical business tool, this level of support is unacceptable.
When a company’s marketing infrastructure breaks, days of delay is not acceptable.
If this issue is not resolved immediately and the billing corrected, we will be moving our business to another platform.
Right now, based on this experience, I cannot recommend Interakt to any serious Shopify brand.

i have been using Interakt for the last 4 months,
Super effective for my D2C brands, great WISMO Awareness through its easy to make Templates
recommended!

We are currently using the Interakt Advanced Plan with workflows, and after some initial onboarding hiccups, the experience has become much smoother.

The support team that helped us, namely, Tharini, Nishant, and Shubham — were knowledgeable, patient, and helpful throughout the process. We are optimistic that this platform will help automate customer interactions, reduce manual workload, and streamline our overall processes.

Title:

Interakt Review: Be Careful with Free Trial, Pricing & Onboarding (Important for Shopify & Razorpay Users)

Review:

This is an honest Interakt review based on my real onboarding experience, especially for founders using Shopify, Razorpay, or WhatsApp automation tools.

One of the main reasons I chose Interakt was because it is available within trusted ecosystems like Shopify and Razorpay. Naturally, this builds a strong expectation of transparent pricing, clear billing, and reliable onboarding.

Interakt Free Trial & Pricing — Important Clarification

During onboarding, Interakt highlights:

14-day free trial

Around ₹400 worth of free credits

At first glance, this creates the impression that the platform can be used freely during the trial period.

However, based on my experience:

The credits may be free
But the plan itself (e.g., Growth plan) may still be chargeable immediately

This is a very important distinction.

The difference between:

Free credits

Free plan usage

is not always clearly emphasized during assisted onboarding.

Interakt Onboarding Experience

During the onboarding call:

The team guided me through setup

Helped select a plan

Encouraged moving forward quickly

However, it was not clearly and explicitly stated that:

The selected plan was not part of the free trial
Charges would apply immediately

Because the onboarding was assisted, I relied on that process and assumed I was still within the trial phase.

Key Issue: Perception vs Reality

To be fair:

The pricing information may exist within the platform

The structure is technically defined

However, the combination of “free trial messaging” + assisted onboarding + plan selection flow can create a different perception at the moment of decision-making.

This is where confusion can happen.

Advice for Future Interakt Users

If you are considering Interakt for:

WhatsApp automation

Shopify integration

Razorpay integration

Please make sure you:

✔ Confirm these things clearly:

Is the selected plan part of the free trial?

When exactly will billing start?

What is included in “free credits”?

✔ Best practices:

Get everything in writing (email or dashboard)

Do not rely only on onboarding calls

Ask explicitly:
“Will I be charged immediately for this plan?”

Final Thoughts

This review is not to make any legal allegation.

However, it is important to understand that:

User perception during onboarding can differ from actual billing structure

Especially when:

Free trial messaging is present

Credits are shown

Setup is guided via calls

Being aware of this distinction can help you make a more informed decision.

Summary (Quick Take)

Interakt platform: Useful for WhatsApp automation

Pricing clarity: Needs careful attention

Free trial: Limited to specific plans

Credits ≠ Free plan usage

Recommendation: Verify everything before proceeding

Nice Platform for Order notifications. Support also very good