Reviews (280)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for enhancing customer communication and engagement, boosting sales and improving relationships. It's effective in abandoned cart recovery and COD order confirmations, reducing returns. Automation features like WhatsApp messages and bulk campaigns are appreciated. The app integrates well with Shopify and WhatsApp, offering a user-friendly experience. The support team is praised for being responsive and knowledgeable, efficiently resolving issues.
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**Outstanding WhatsApp automation tool with top-notch support!**
Interakt has been a complete game-changer for streamlining our Shopify store's customer communication and sales workflows. The automated WhatsApp campaigns, abandoned cart recovery, and COD confirmation features work seamlessly and have noticeably boosted our conversion rates. The mobile app makes customer chats effortless to manage on the go, and the support team is prompt, knowledgeable, and always ready to help. Highly recommended for any e-commerce brand looking to scale!
We have had a wonderful experience with the Interakt support team. We have been using the Interakt WhatsApp API system for more than 3 years, and it has helped us increase our WhatsApp inquiries and boost our sales.
The application is very helpful for our business, especially because the mobile app is available, which makes it easy for us to chat anytime. The customer support team is excellent. Whenever we face any issue, we just drop an email and the team gives quick support.
A special thanks to Nishant Arora for the Google Meet training and support. The training was very helpful and made it easy for us to learn and understand everything clearly.
Thank you, Interakt team, for your great support. We only have one small request: please update the Interakt dashboard with a newer and faster UI. This is just our opinion. Overall, we are very happy with Interakt and truly appreciate your service.
We have had a wonderful experience with the Interakt support team. Great app to keep your existing customers connected
Great app with seamless Shopify integration and excellent WhatsApp automation. Easy to use, and the support team is always helpful. Highly recommended!
I honest suggestions don't use this app. totally worthless. poor customer support. charge you high price you will find better alternative then this
Rude customer support, high subscription rates, no quality app
Helpful staff & good service
good app help for my business
Good Support for automation
Title:
Interakt Review: Be Careful with Free Trial, Pricing & Onboarding (Important for Shopify & Razorpay Users)
Review:
This is an honest Interakt review based on my real onboarding experience, especially for founders using Shopify, Razorpay, or WhatsApp automation tools.
One of the main reasons I chose Interakt was because it is available within trusted ecosystems like Shopify and Razorpay. Naturally, this builds a strong expectation of transparent pricing, clear billing, and reliable onboarding.
Interakt Free Trial & Pricing — Important Clarification
During onboarding, Interakt highlights:
14-day free trial
Around ₹400 worth of free credits
At first glance, this creates the impression that the platform can be used freely during the trial period.
However, based on my experience:
The credits may be free
But the plan itself (e.g., Growth plan) may still be chargeable immediately
This is a very important distinction.
The difference between:
Free credits
Free plan usage
is not always clearly emphasized during assisted onboarding.
Interakt Onboarding Experience
During the onboarding call:
The team guided me through setup
Helped select a plan
Encouraged moving forward quickly
However, it was not clearly and explicitly stated that:
The selected plan was not part of the free trial
Charges would apply immediately
Because the onboarding was assisted, I relied on that process and assumed I was still within the trial phase.
Key Issue: Perception vs Reality
To be fair:
The pricing information may exist within the platform
The structure is technically defined
However, the combination of “free trial messaging” + assisted onboarding + plan selection flow can create a different perception at the moment of decision-making.
This is where confusion can happen.
Advice for Future Interakt Users
If you are considering Interakt for:
WhatsApp automation
Shopify integration
Razorpay integration
Please make sure you:
✔ Confirm these things clearly:
Is the selected plan part of the free trial?
When exactly will billing start?
What is included in “free credits”?
✔ Best practices:
Get everything in writing (email or dashboard)
Do not rely only on onboarding calls
Ask explicitly:
“Will I be charged immediately for this plan?”
Final Thoughts
This review is not to make any legal allegation.
However, it is important to understand that:
User perception during onboarding can differ from actual billing structure
Especially when:
Free trial messaging is present
Credits are shown
Setup is guided via calls
Being aware of this distinction can help you make a more informed decision.
Summary (Quick Take)
Interakt platform: Useful for WhatsApp automation
Pricing clarity: Needs careful attention
Free trial: Limited to specific plans
Credits ≠ Free plan usage
Recommendation: Verify everything before proceeding
As they promised the service is not given you have to all self explore
