Interakt ‑ Sell on WhatsApp

I was surprised to discover that a new pricing policy was applied to my account despite the fact that I am an active annual subscriber who paid in full in advance.
the new pricing should apply only to users who subscribe on or after a specific date, yet it was imposed on my existing subscription retroactively.

I still have several months remaining on my current plan. My reasonable expectation — and standard consumer practice — is that pricing changes apply upon renewal, not during an active, prepaid subscription.

Applying new terms mid‑contract undermines transparency and violates basic consumer‑protection principles.

This is not a practice I have encountered with other subscription‑based services. Customers should be able to rely on the terms they agreed to at the time of purchase without concern that those terms will be altered unilaterally.

Additionally, there is no clear assurance that after paying for another annual subscription, the price will not be increased again shortly afterward. This creates uncertainty and erodes trust.

Presenting this situation as a “choice” is misleading, as the original agreement has already been paid for and should be honored in full. Fair pricing, contract stability, and respect for consumers are fundamental expectations.

It is very useful for managing customer queries. We can easily track all user details in one place. The support team is very good at resolving issues, and most of the features work well. However, some features are not available at the moment. I hope those options will be added in the future to make the app more flexible.

Interakt app has been very useful for my business especially in sending automated messages to my customers. Apart from this, their support is very active and helpful in resolving any queries that I have.

I would highly recommend Interakt app to anyone willing to automte their messaging.

As a Premium Subcription customer, this experience has been extremely disappointing.

We reported a WhatsApp calling issue to the support team, and Ms. Namrata Salve generated a ticket for the same. As per the Premium support terms, all issues are supposed to be addressed and resolved within 24 hours.

However, it has now been more than a week with no proper resolution. Despite repeated follow-ups, we keep receiving responses stating that the issue has been resolved — while the problem still remains exactly the same.

There has been no concrete solution, no technical clarification, and no accountability. This is unacceptable for a service that claims priority support for Premium customers.

Due to the lack of timely resolution and ineffective support handling, we are cancelling our subscription.

Premium support should mean reliability and responsiveness — unfortunately, that has not been our experience.

We are currently using the Interakt Advanced Plan with workflows, and after some initial onboarding hiccups, the experience has become much smoother.

The support team that helped us, namely, Tharini, Nishant, and Shubham — were knowledgeable, patient, and helpful throughout the process. We are optimistic that this platform will help automate customer interactions, reduce manual workload, and streamline our overall processes.

Very disappointing experience with Interakt.

Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss.

We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action.

For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this.

Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.

Interakt has been a game-changer for Tahiliya! It’s the most affordable and efficient WhatsApp marketing tool we’ve used. They’re always quick to launch new features matching top competitors. Plus, their customer support team is amazing — super responsive with fast replies and resolutions. Truly reliable and great value for money!

I would like to appreciate the Interakt team for their exceptional support and reliable WhatsApp API services. Their prompt assistance and smooth integration have truly helped streamline my business communication. The platform is user-friendly, efficient, and has contributed greatly to improving our customer engagement.
Thank you, Interakt, for your consistent support and for helping us grow our business.

Honestly, one of the best platforms I’ve ever used! The support team is super fast in responding and explains everything clearly step by step. The platform itself is very easy to use and well organized — even for first-time users.
It really helped us manage customer communication in a professional and seamless way, especially with automated WhatsApp messages
I highly recommend it to anyone looking for a smart, reliable, and fast system that makes the customer experience much better.

The Intreakt team works very efficiently. They helped me resolve many of my doubts and explained everything clearly. Their support was timely and very helpful. Overall, it was a great experience. Highly recommended