Reviews (61)
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I was using Typeform but the features I needed (like a button) were locked behind an inaccessible paywall. I am so pleased with Jebbit—it does everything I need it to while being aesthetically pleasing and free, to boot. Really glad I found it. It improves the image of my business. Also, support is amazing. They sent along a whole video tutorial for me. Very helpful as a visual learner.
Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point.
Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing.
The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on.
In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.
Hi there,
Thanks so much for writing in and our apologies that your experience did not elicit 5 stars.
Unfortunately your customer success manager was not able to establish the connection with you that provides the best opportunities for recommendations and optimizations to help you meet your goals. We would be more than happy to revisit and open these conversations back up should you be interested in the future.
We completely understand your need to find a solution that better fits your business. We always strive to make sure that our customers are satisfied and work to find solutions when something is not working. We are sincerely sorry that you are walking away having not felt that. We wish you nothing but success with your business in the future!
We've had a great experience working with Jebbit overall. The interface takes some getting used to in our experience, but once you get the hang of it it really is a great tool. Any issue we've encountered, we've received great help from Saumya and the team and they've been a huge help in navigating the app. Thanks for all your help!
Encountered a few issues, and Yaya and the customer service team were so helpful. They even organised to call me, so that we could walk through the issues I was having together and solve them. Thanks so much for the help!
Thank you for your review! Cannot wait to see the ROI form your quiz!
Amazing support! Always super helpful and quick to respond to my (hundred) questions. Would recommend them to anyone.
Thank you for writing in! The Jebbit support team really is world class - happy to help whenever you need!
We just installed this app yesterday and the support is out of this world. A huge shoutout to Adrian who went above and beyond in delivering to us a 5 star+ customer service. Thank you for all your help, time and dedication in answering our questions and helping us solved the stuffs in order for us to launch our quizzes.
Thank you for your kind words! The message has been passed on to Adrian! Looking forward to seeing your quiz results!
Awesome app to help us engage customers! We’ve used it to create gift guides and quizzes for our website and email campaigns. It looks really clean and is a nice visual way to highlight our products. Easy to customize and they have lots of helpful templates too. Our staff has fun using it to create gift guides and our customers have told us they enjoy clicking through them!
We always love to see what you come up with next. Your quizzes are so creative and helpful for your customers. Thank you so much for the great review and keep those creative ideas coming!
I had a bad experience with Octane AI - The support team was bad, they hiked their prices and they started sending disingenuous emails which, frankly, was the last straw. In comparison, the Jebbit support team so far has been top notch and their quiz builder seems to have all the functionality Octane did, if not more. Looking forward to getting more stuck in with this app!
Amazingly powerful and simple to use. Easily build engaging quizzes that convert and generate leads! Integrates with all of your favorite platforms (Shopify, Klaviyo, Attentive) so you can re-engage with your customers again in the future. The Jebbit customer support and on-boarding team is passionate and always there to help and ensure your success.
We love this! Lead generation and conversion AND being able to re-engage with your customers with personalized follow ups are some of the major benefits to using Jebbit. So excited to see your continued success!
Fantastic product recommendation - best part is the user friendly design interface so we can can customize what the quiz looks like and integrate it seamlessly into our site. The product integration works like Klaviyo or any other plugin where you can easily pull recommendations in and drive straight to PDP landing pages. Highly recommend.
Thank you so much for the review! We love our partnership with Klaviyo and it's clear so many Shopify users do too. We really appreciate your business and very proud you love our UI !! Thanks!