Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 1% of ratings are 1 stars
December 8, 2023

Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point.

Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing.

The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on.

In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.

Nest Bedding®
United States
Almost 3 years using the app
Jebbit Inc. replied December 11, 2023

Hi there,
Thanks so much for writing in and our apologies that your experience did not elicit 5 stars.

Unfortunately your customer success manager was not able to establish the connection with you that provides the best opportunities for recommendations and optimizations to help you meet your goals. We would be more than happy to revisit and open these conversations back up should you be interested in the future.

We completely understand your need to find a solution that better fits your business. We always strive to make sure that our customers are satisfied and work to find solutions when something is not working. We are sincerely sorry that you are walking away having not felt that. We wish you nothing but success with your business in the future!

July 4, 2023

Encountered a few issues, and Yaya and the customer service team were so helpful. They even organised to call me, so that we could walk through the issues I was having together and solve them. Thanks so much for the help!

elemental herbology
United Kingdom
Almost 2 years using the app
Jebbit Inc. replied September 1, 2023

Thank you for your review! Cannot wait to see the ROI form your quiz!

May 18, 2023

Jebbit support is top notch. Adrian was very quick to respond and made the support experience personal. Right on the fly, she created a how-to video for me, personally, to assist me in navigating around the issues I was having. Support is definitely set apart from others I've seen!

The Fragrant Notes Co.
United States
9 months using the app
Jebbit Inc. replied September 1, 2023

Thank you for your kind words! We are so glad to have you in the Jebbit ecosystem!

May 26, 2023

Amazing support! Always super helpful and quick to respond to my (hundred) questions. Would recommend them to anyone.

United Kingdom
10 months using the app
Jebbit Inc. replied September 1, 2023

Thank you for writing in! The Jebbit support team really is world class - happy to help whenever you need!

April 24, 2023

Amazing support. Helped me even when I had to translate into a new language. Would recommend to anyone.

Shoe Zero
United States
3 months using the app
Jebbit Inc. replied September 1, 2023

Thank you for your support!

August 30, 2023

The creation of product quizzes was very easy however the issue lies with actually transferring it onto your shopify website. There is quite limited information online on how to do so. If you are like me and were confused add a custom liquid on your home page then paste your code in there!

Vitality Zone
United Kingdom
4 months using the app
Jebbit Inc. replied September 1, 2023

Hi there! Thanks so much for this feedback. It looks like our support article on this topic was accidentally hidden this week and we have now made it visible again. You can access it here for ease of implementation. https://knowledge.jebbit.com/en/articles/4602636-embedding-a-jebbit-experience-in-a-shopify-storefront
Thank you!

February 13, 2023

Great quizzes and amazing customer support. Maggie was super responsive and helpful, making quick edits to our quiz to help us out. Would recommend 100%!

Au Naturale Cosmetics
United States
Over 2 years using the app
June 28, 2021

We used this app to create personality quizzes where the end result came with product recommendations - our email subscriber list has tripled in less than a week thanks to Jebbit. Everyone I talked to on their support team has also been super helpful and friendly.

Crying is Cool
United States
About 2 years using the app
Jebbit Inc. replied June 29, 2021

Love to hear that you were able to triple your email subscriber list in under one week—that's what we like to hear! Thank you for the great feedback and if you need anything at all, we're always here and ready to help!

P.S. Your store and products are ridiculously cool!

June 23, 2021

Very useful for us so far, helpful and fast assistance when needed. We are launching our new hot sauce finder feature this week and are excited to see how it performs.

United States
Almost 2 years using the app
Jebbit Inc. replied June 28, 2021

Wow! It's hard to continue our excitement about working with a team and product as awesome as you guys! Thanks so much for the great feedback and we look forward to powering all the new and spicy Heatonist experiences to come!

February 9, 2022

Easy to set up:) Love the UX! Can't wait to see the performance. Great tool to better engage with customers !

Kute Skincare
Almost 2 years using the app
Jebbit Inc. replied May 19, 2022

Wonderful to hear that navigating the platform and getting your experience launched was easy. Time to launch to one of the major benefits of using Jebbit! Let us know if you need any help with optimizations or future experiences! We are always happy to help.