Joy Subscriptions App
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Terrible support. Total waste of time.
Dealt with "Hena from solar," who has absolutely no technical knowledge. Instead of fixing my actual problem, she just kept asking the same stupid questions over and over again. Completely useless and frustrating experience. Avoid.
Hi there,
Thank you for sharing your feedback.
First, I sincerely apologize for the frustrating experience previously, since the agent handling your case was still new, the correct solution was unfortunately delayed. We’ve already reviewed this internally and will continue improving our training process moving forward.
I also informed you that our dev team has implemented a workaround for your customization request, and I checked that it is now displaying correctly on your storefront.
I’m reaching out personally so I can support you directly moving forward. Thank you again, and I look forward to hearing from you.
Best regards,
Abby
Account Manager | Joy Subscription
The backend of this app is extremely glitchy and has caused us so many issues. We've had 3 separate instances in the last 4 months of orders not going through, orders not following our rules/settings as they should, options being blocked from selection, double orders or missing orders.... each time we've had to message customer support and each issue was totally their fault and took 4-5 days to resolve each time. That means pissed off customers and damage to our reputation. I do NOT recommend this app for subscriptions.
Update 31/7:
Hi again,
Following your reports, our team actively investigated each case and has already implemented key fixes to address the root causes. We've also made system-level improvements to ensure better stability and prevent these issues from recurring. Since then, we’ve been closely monitoring the app’s performance to maintain a smoother experience for all merchants.
Our goal is to ensure that issues like this do not happen again. We’re committed to providing a reliable experience moving forward, and we’re grateful for your patience and honest feedback, which is helping us do better.
________
Hi Heaven & Earth Aromatherapy Store Owner,
We’re truly sorry to hear about your experience and the inconvenience these issues have caused you and your customers. We understand how frustrating this must be, and we sincerely apologize for the negative impact on your store.
Our team has already sent a follow-up email to address each of the concerns you raised and work towards a thorough resolution. We’re committed to investigating these cases carefully and implementing improvements to prevent similar issues in the future.
Thank you for sharing your feedback, it’s invaluable in helping us enhance our service. Please don’t hesitate to reach out directly if there’s anything further we can do to support you.
Best regards,
Joy Support Team
the app stays blank after you download it, it's not usable.
Hi there,
We’re really sorry for the issue you experienced with the app showing a blank screen. Our development team has already investigated and fixed this problem.
We’ve also sent you an email follow-up to share more details. Please consider reinstalling the app so our support team can assist you directly and ensure everything works smoothly this time.
Thank you for bringing this to our attention, and we hope to have the chance to support you again.
Best regards,
Joy Support Team
