Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless review collection process and intuitive dashboard. It's praised for easy installation, smooth customer experience, and effective integration with Klaviyo and Meta/Google. The app's customer support is noted for its quick response and professionalism. Merchants also value its lightweight design, free plan option, and easy migration from other platforms. Key features include customer reply functionality, mobile friendliness, and the ability for customers to upload photo/video in reviews.

Edited August 21, 2023

I'm giving this app a lower review because it is missing something that is critical to my needs, not because the app is not good otherwise. It simply won't work for a store like mine.

Functionality was good. But then we started getting complaints from customers who were worried about the way Junip was displaying their names on reviews. Junip is only able to display full first name and last initial. For customers with unique first names this was leading to concerns about being "outed" in a public forum.

I reached out to Junip support to find out how to change the name display to first and last initial, a convention which is standard in other review apps. I was told that they were not willing to make changes to the way names display at this time. We are in a more sensitive market, and this makes the app unusable for us, and I believe other merchants may wish to know of this limitation prior to investing time and money setting up Junip.

Topped Toys
Canada
5 months using the app
November 1, 2021

Still learning could be more friendly having issues seeing reviews ppl say they left and I go to see them and nothing is there so idk

Krystelle Lee Cosmetics
United States
Over 1 year using the app
March 22, 2022

Seems to work similar to other review apps. Clean look on site. I haven't seen a pickup in review rate from something like Stamped and this is more expensive. The most frustrating part is the black box to Google reviews. I've had this app over 6 months and it still doesn't show up in Google Shopping. That was one of the selling points that has proven to be not easy at all as titles don't line up as you normally optimize titles in your merchant center to be unique to the keywords you want to target, not to match your store. Junip says its connected, but you as a store owner can't see or have any control over this.

WOOOF
United States
8 months using the app
January 24, 2022

Mashalla einfach die Hübsch. so viel schreiben macht mir Freude YESYES Mashalla einfach die Hübsch. so viel schreiben macht mir Freude YESYES Mashalla einfach die Hübsch. so viel schreiben macht mir Freude YESYESMashalla einfach die Hübsch. so viel schreiben macht mir Freude YESYES Mashalla einfach die Hübsch. so viel schreiben macht mir Freude YESYES Mashalla einfach die Hübsch. so viel schreiben macht mir Freude YESYES

Fruits of CBD
Germany
4 months using the app