Pop‑Ups & Spotlight by Justuno

Horrible experience. This app used to work for us, now it is super glitchy.

It will take you hours to build anything custom and even once you get it right it doesn't save! So you do the work 4x over and waste the better chunk of your day.

On top of that, once it is live, it keeps turning itself off for no reason. Which is terrible because I sent out an email and SMS promoting our Halloween promotion. Now customers are calling us complaining that they don't see a discount. I have to check it every 30 minutes to make sure it's still live!

I will give credit to their support team. They have been responsive and as helpful as they can be, just the app itself is terrible.

Don't waste your time or energy.

The sales team (CHRIS) convinced me that our sales were hurting because we were lacking their services. As a solopreneur running a small business, I was very hesitant as we don’t advertise and, therefore have not a lot of monthly visitors, however, CHRIS convinced me I needed Justuno to increase conversion on my website. I paid for 3 months, of white-glove service- there was no other option for what they were selling me. The first round for Black Friday went well- the banners matched my website and branding and they got everything up in time. No conversions.

Then the white glove service told me they would start working on my Christmas banners and get them going for the first week of December. That week came and went and at the end of the second week, they finally had my banners up 2 weeks too late. Well, guess what? No conversions. I had a meeting arranged to discuss New Year’s strategy but a series of events occurred- my dog needed urgent vet care, then my daughter was admitted to the ICU, etc.

In January, when I emailed them about my disappointment from the last round but still expected my banners for January which I PAID FOR, they cancelled my account and robbed me of one month of services!

I am not one for writing negative reviews, but I feel compelled to share my terrible JUSTUNO experience with other small business owners. DO NOT WASTE YOUR MONEY. THIS TEAM DOES NOT CARE ABOUT YOUR SMALL BUSINESS. THEY ONLY WANT YOU TO SIGN UP FOR THEIR EXPENSIVE 3-MONTH TRIAL TO RIP YOU OFF.

This is the absolute worst company! They are thieves and only care about their big clients while stealing from small businesses! I will NEVER USE JUSTUNO AGAIN AND WILL BE SURE TO SHARE MY EXPERIENCE WITH ALL MY FELLOW BRANDS AT THE SHOWROOMS WE SHARE ACROSS THE US!

Terrible App and dishonest customer service.
On record, this app was generating 0 impressions on our site for 8 months (costing thousands of dollars). When our team discovered not only this, but also that the app was charging us for "extras" we never opted into, the customer service team refused to refund us for the inactive months, offering only a refund for 1 month of unapproved "extras". Totally ineffective app, fraudulent company. Stay away.

worst app ever, watch out for illegal charges. support was helpful, but the app in itself, not great.

Absolutely awful, had 2 pop ups (one desktop, one mobile) that I had set up that were enabled live that i thought were working for months and then I check the app and they are not I have missed out on hundreds of potential emails from store visitors by it not working as it should have.

Thisa pp doesnt show popups on my wesite tried 4 of them nothing works and before it worked for some days ....deleting now as i need fast respond but they take days to reply :/

Awful. I used this app on a paid plan, have asked twice for them to cancel the plan since they don't allow you to cancel in the app (hate that) and they still haven't done it. What is going on?? Cancel my plan! EDITED: they responded here saying they followed up via email, but never canceled my subscription! Just do what you're supposed to do. This is not rocket science.

I FOUND IT EXTREMELY DIFFICULT TO USE. I've reached out for help, but no one has ever emailed me back. Horrible experience. Therefore, I've deleted this app to look for something that's more user friendly and has good customer service.

Justuno is a massively overpriced with a confusing user interface.

They also charge for extra traffic to your site even if you're NOT using any pop ups, and require a 30 day notice to cancel, which will leave you holding the bag for an extra payment when you try to leave.

Their VP of Customer Success, Kelsey, made sure to enforce the charges and refused to help in the situation.

You'd think for a company as big as Justuno, they could afford to refund a customer for a month that they didn't use their product, instead of overcharging them on their way out the door.

I would highly recommend a product that is easier to use like Optimonk.

I think there are better apps out there for popups. The worst part of JustUno is how hard the make it to cancel. They require you to call or wait 24 hours.