Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to create personalized pop-ups and banners, and its effectiveness in capturing emails and driving conversions. The customer service, especially representatives like Miranda and Nick, is frequently praised for their exceptional support. Merchants value the advanced targeting rules, integration with platforms like MailChimp and Klaviyo, and fair pricing. The user-friendly interface, detailed analytics, and ability to reduce cart abandonment rates are also highlighted as key benefits.

November 20, 2023

worst app ever, watch out for illegal charges. support was helpful, but the app in itself, not great.

TLC Sport
United Kingdom
14 days using the app
Justuno replied November 21, 2023

Thanks for your feedback on your experience with Justuno. Your account was registering more website traffic than your plan includes which led to the auto extras. We understand that this was frustrating given the traffic discrepancies between Shopify & your Justuno account. Those charges were refunded yesterday as well as a cancellation of your account to prevent future charges.

December 1, 2023

This app is so clunky and bad I dont know how they get away with it. Creating your pop-ups is super antiquated. You change a setting (i.e. font color) and it doesn't show the correct update when it's live on the website. You can move things around on the editor and when it's live, it never respects the updates you made. Such a bad application.

Orgullo Coffee Company
United States
Over 1 year using the app
Justuno replied December 4, 2023

Thank you for your feedback on the platform. Changes not reflecting on your live pop-ups or in the editor are not the experience we want our customers to have. This sounds like a bug and we’d like to hear more about this experience if you’d be willing to share at support@justuno.com.

Edited March 20, 2019

Simply terrible product and customer service. The product doesn't track conversions correctly, even though they say they do. I noticed this six weeks ago, and they still haven't fixed the issue. I paid for Managed Services ($3K per month, after Adrian - head sales guy - stepped in) and mentioned this to my account rep February 11th. It's now March 20th, and there is still no solution. I even contacted the CEO Erik Christiansen on March 6th, and he's like "we're going to fix this".

This company operates slower than a turtle. Don't trust them, and don't pay for managed services, unless you want to lose your shirt.

Native Deodorant
United States
Over 4 years using the app
Justuno replied March 25, 2019

We are very sorry that your experience fell short of expectations. In most scenarios, our product does track conversions correctly, however, we cannot always guarantee that other plugins will not adversely affect our conversion tracking efforts.

Our team works very hard to provide the support and help every customer needs, and as you are aware, creating custom code for individual technical requests can take time.

In this situation, your request required working with two other companies your business uses to create a complex solution that works from all sides. We realize that waiting can be a frustrating experience, but Justuno values your business and the three companies combined spent this time making sure we provided you with the best possible solution — and not just a quick fix.

Again, we apologize that you were not satisfied with your experience and we hope we can build a stronger relationship moving forward.

December 5, 2017

After removing my last 1-star review, I am now forced to add another one in order to protect my interests.

Back in August of 2017, Justuno finally resolved to stop charging my credit card, even though I had tried multiple times to cancel my account through their website. We parted ways amicably after they returned the misappropriated funds and I thought that was the end of it. Now, after reviewing my recent credit card statements, I see that they've repeatedly charged my credit card even after I had requested they cancel the account. Oh BTW, I just logged into the supposedly "canceled" Justuno account. Turns out it's still active. How did that happen? I would try 'cancelling' the account yet again through their online interface, but I don't expect that will work... as it did not work in the past. For all I know, the "cancel account" button is nothing but an inactive, dummy button meant to give you a false sense of security. Truth is, only they can cancel the account on their side (if and when they want to).

Overall, great app, however these guys are either incredibly incompetent, or worse... maliciously taking money from it's users, even after they've attempted to cancel their accounts. As a repeat offender, I would say it's more the latter than the former.

About 4 years using the app
Edited December 19, 2022

Justuno is a massively overpriced with a confusing user interface.

They also charge for extra traffic to your site even if you're NOT using any pop ups, and require a 30 day notice to cancel, which will leave you holding the bag for an extra payment when you try to leave.

Their VP of Customer Success, Kelsey, made sure to enforce the charges and refused to help in the situation.

You'd think for a company as big as Justuno, they could afford to refund a customer for a month that they didn't use their product, instead of overcharging them on their way out the door.

I would highly recommend a product that is easier to use like Optimonk.

United States
Over 3 years using the app
Justuno replied October 27, 2021

Thanks for your feedback on your experience with Justuno Plus! It sounds like your dedicated strategist, Miranda, has helped you understand areas of improvement for email list growth. We'll pass along the kudos! There's always room to optimize and our A/B testing coupled with advanced targeting are the two levers to pull alongside your strategist. So happy to hear you're having success! We look forward to growing alongside your business with you 🚀

Edited June 14, 2019

Way overpriced and zero customer support. The app itself is super confusing to use. Been with them for many years but looks like it's time to go. I'd love to know who a previous reviewer 'Lioness' found with same features!

Almost 3 years using the app
July 30, 2018

Very sneaky with billing. I thought I had cancelled months ago. There's so many steps to it. They would not refund my charges even though I haven't been using their services for months.

Taylor Joelle Designs
United States
About 2 years using the app
September 25, 2019

Horrible! The app does not even work and when I try to cancel my account I can't even do that. I try to reach out to customer care I can't even get a hold of them. DO NOT WASTE YOUR MONEY ON THIS GARBAGE APP!!

BergaMet North America
United States
About 2 years using the app
Justuno replied October 7, 2019

I can understand how frustrating this must have been for you, BergaMet North America. This is definitely not the experience we'd like to provide our customers, but I'm now showing that we were able to get things cancelled successfully. We're sorry to see you go!

September 14, 2017

Review to unlock the app before we try the app?

La Matera
United States
Over 1 year using the app
Edited October 12, 2017

I despise the lies from these guys.

1. "Unlimited Plan"
- the lie detector determined that was a lie.

2. "Sorry, whoever said that was new and fired."
- the lie detector determined that was a lie

3. "Ok we will stop billing you for that"
- the lie detector determined that was a lie

4. "Oh, the free plan doesn't work anymore because our plans are based on site traffic, not promotion impressions. Your Free plan appears to cap out at 5000 visitor sessions per month."
- the lie detector determined that was a lie

The free plan worked just fine until I wanted a refund after getting rebilled for an annual plan I unlike the one I originally signed up for.

A+ for being my top Shopify shady app for both 2016 and 2017 tho.

United States
Over 1 year using the app