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Recover unpaid orders & open draft orders with advanced payment reminders (Email & SMS)
Looking for an advanced payment reminder app? Kindly helps you recover unpaid orders and draft orders — especially for manual payment methods like bank transfer, invoice or COD. Create multiple flexible reminder schedules based on due dates, order receipt date or invoice sent date, follow up customers via email or SMS, auto‑cancel unpaid orders to free inventory, and track recovered revenue with built‑in analytics. Recover revenue intelligently with Kindly.
- Automated payment reminders for unpaid orders & draft orders (email, SMS opt.)
- Multi‑step reminder schedules based on due, receipt or invoice sent date
- Individual reminder schedules based on payment method, order or customer tag.
- Auto‑cancel unpaid orders after X days to free inventory and reduce manual work
- Analytics: recovered revenue, success rate, deliverability & engagement metrics
Languages
English, German, and Portuguese (Brazil)
Works with
- Shopify Admin
- Cleero
- Pathway
- Sufio
Categories
Campaign types
Managing campaigns
Managing campaigns
Workflow automation
Pricing
Starter plan
$15 / month
1$ / additional order followed up
Features
- 50 order follow-ups
- Unlimited emails
- 1 Reminder plan
- SMS optional (pay-per-use)
- Follow up on draft orders
- Choose orders by tags or payment method
- Schedule from due, order or invoice date
- Auto-cancel, analytics, own domain &more
12-day free trial
Kind
$40 / month
0.65$ / additional order followed up
Features
- 150 order follow-ups
- Unlimited emails
- Unlimited reminder plans
- SMS optional (pay-per-use)
- All PRO features
- + Priority support
- + Performance insights
- + Set allowed sending times
12-day free trial
Kinder
$90 / month
0.25$ / additional order followed up
Features
- 500 order follow-ups
- Unlimited emails
- Unlimited reminder plans
- SMS optional (pay-per-use)
- All PRO features
- + Priority support
- + Performance insights
- + Set allowed sending times
12-day free trial
Kindness+
$150 / month
0.15$ / additional order followed up
Features
- 2000 order follow-ups
- Unlimited emails
- Unlimited reminder plans
- SMS optional (pay-per-use)
- All PRO features
- + Priority support
- + Performance insights
- + Set allowed sending times
12-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (31)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Excellente application qui permet de relancer les clients qui ont oublié de payer. Et surtout d'annuler automatiquement la commande. Tout se passe en douceur. C'est simple et facile à configurer. Nous l'utilisons depuis 5 ans sans souci et cela permet de ne pas laisser des commandes dans l'oubli. Parfait !
This app is an easy no-brainer and works well to recover and bring in money for your store. Easy to install and support is great. Would recommend
We run multiple Shopify stores and take a lot of bank transfer and invoice orders, so chasing unpaid ones used to eat real time every week. Kindly handles that completely on autopilot now. You can build multi-step reminder schedules based on the due date, order receipt date, or invoice sent date, which means the timing actually matches how our payment terms work instead of forcing everything into one rigid flow. shopify
The flexibility is the standout. We set up separate reminder schedules per payment method and per order tag, so invoice customers and COD customers get treated differently. Unpaid orders auto-cancel after a set number of days, which frees up inventory without us touching anything, and the analytics dashboard shows recovered revenue, success rate, and deliverability so we can actually see what the app is bringing in. shopify + 2
Setup was quick, the email templates are easy to brand, and support has been responsive every time we had a question. If you deal with unpaid or draft orders, this pays for itself fast. Highly recommended.
Support
App support provided by ToastCode.
Resources
Launched
August 24, 2020
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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View customers
Customer data
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View products
Inventory, products, collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, shipping information, draft orders, all order history
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View other data
Payment terms
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