Klarna On‑Site Messaging

Klarna On‑Site Messaging

Pricing
Free
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
2.4 (220)
Developer
Klarna

Convert more sales with flexible and customized On-site Messaging about Klarna as a payment method.

Create customized messaging ranging from banners promoting your partnership with Klarna & availability of payment options, to personalized promotions on product, cart & other pages. Highlighting buy now pay later (BNPL) options to your customers while they’re still shopping can lead to more conversions at checkout for you. We also offer a dedicated support team. First, ensure Klarna is active as a payment method in checkout and then use this app to inform customers that they can pay with Klarna.

Create customized messaging ranging from banners promoting your partnership with Klarna & ... more
  • Promote the availability of payment options like Klarna and increase sales.
  • Customize and personalize your messaging to maximize conversions.
  • Optionally extend order data sharing & prevent inventory oversells.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

Reviews (220)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
Edited March 13, 2025

First of all it was extremely confusing to set up and i've no idea what the online messaging thing is actually supposed to do, but even worse, they're registering return requests as chargebacks.

Klarna's own site state that you need to register an account with them to be able to offer the service with Shopify, while Shopify said exactly the opposite, just enable Klarna and it will work. It did, ...

1stMobile.UK
United Kingdom
5 months using the app
Klarna replied February 27, 2025

Hello,

We don't believe you should have received chargebacks in these scenarios, so we've looked into our backend and noticed that you were onboarded without an email address ...

March 4, 2025

Same experience as other users: the app doesn't work and the customer is nowhere to be found. Opened a ticket 8 days ago...

The app used to work on our store, but wouldn't translate for German customers. We were advised to reinstall it, which completely broke it.

Eoleaf
France
About 2 years using the app
Klarna replied March 5, 2025

Hello,

We regret that it has taken us longer than expected to respond to your ticket. We are requesting collaborator access so that we can help resolve this issue ASAP.

January 7, 2025

worst installation experience. I've been trying to install it on my Shopify store for a month, still without success. terrible assistance. Days go by without responding, when they do respond, they seem to not know how to resolve the issue by asking scattered questions to save time. After a month and after submitting all the documentation, I still havent the app installed in my store. They are not ...

Gōkana Kimonos
Portugal
About 2 months using the app
Klarna replied January 15, 2025

We’re glad to see that the app is now successfully installed and the placements look good on your website!

We truly regret that your initial experience did not meet ...

Edited January 31, 2025

The app is not working. Don't lie to people. I have not been contacted by any support team.

The bad reviews are 100% real. This app simply doesn’t work, and the technical support is awful. I've been waiting over three weeks for a response, and still nothing. If I could give zero stars, I would.

Leah Ideas
United States
14 days using the app
Klarna replied January 31, 2025

Hello! We apologize that your experience has been frustrating. We can see that the app is working on your product pages, as you have Klarna placements installed multiple ...

February 26, 2025

Usless app if you using it with shopify payments, you still need klarna account to show klarna message...

Shop By Júra
Lithuania
4 days using the app
Klarna replied February 27, 2025

Hello!

We regret to hear that you had trouble setting up the app - the expected behavior is that the app will connect even when you are using Klarna via Shopify Payments. ...

Support

App support provided by Klarna.

Developer

Klarna

629 N. High St., Suite 300, Columbus, OH, 43215, US

Launched

June 10, 2019

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