Klarna On‑Site Messaging

UPDATE:
Since writing the review below, I have now had further communication and a solution from Klarna. The app was installed twice; once within Shopify, and again within the Klarna Portal. No idea how or why that happened as they appear as one and the same to thing to a new user with no previous experience, but this was causing my issue. I was contacted by Nicole from Klarna support after reading my review below. I'm glad it is sorted but frustrated that I had to waste time with 2 agents over chat, (who did not give a solution) and then write a review, just to get the help required. It was actually very simple to fix if only you knew it was an issue in the first place. But I appreciate Nicole reaching out and taking the time to understand the problem, and following up with clear instructions that resolved my problem.
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As others have reported, there is clearly an issue with this app and Shopify. I've followed all instructions and still can not get the thing working. When support eventually respond, it's a standard robotic line of 'we can see you have successfully connected your store...' - Which is true, but it is not displaying the Klarna on site-messaging, and therefore it is not working. No assistance, you just get pointed you back to the instructions.
very disappointing service from what should be a great solution.

And please do not reply stating it's working, its not. It's connected, but not working.

I should have taken heed of the other 1-star reviews. I almost never leave reviews, but in this case, I feel I have to - to help others avoid wasting time and energy.

Despite spending over 4 months actively trying to integrate Klarna with my Shopify store - including countless emails, troubleshooting steps, and back-and-forth with support - the experience was one of the most frustrating and unproductive I’ve encountered. Despite countless emails, screenshots, and explanations, the app never functioned properly - and support continuously offered surface-level responses without resolving the issue.

The app lacks clarity, error messaging is non-existent, and the support process is incredibly inefficient.

I’ve removed Klarna from my store and will moving to another provider. I strongly recommend others avoid this app unless you’re prepared to spend months troubleshooting with little to no progress.

Same experience as other users: the app doesn't work and the customer is nowhere to be found. Opened a ticket 8 days ago...

The app used to work on our store, but wouldn't translate for German customers. We were advised to reinstall it, which completely broke it.