Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
Edited January 31, 2025

The app is not working. Don't lie to people. I have not been contacted by any support team.

The bad reviews are 100% real. This app simply doesn’t work, and the technical support is awful. I've been waiting over three weeks for a response, and still nothing. If I could give zero stars, I would.

Leah Ideas
United States
27 days using the app
Klarna replied January 31, 2025

Hello! We apologize that your experience has been frustrating. We can see that the app is working on your product pages, as you have Klarna placements installed multiple ...

January 7, 2025

worst installation experience. I've been trying to install it on my Shopify store for a month, still without success. terrible assistance. Days go by without responding, when they do respond, they seem to not know how to resolve the issue by asking scattered questions to save time. After a month and after submitting all the documentation, I still havent the app installed in my store. They are not ...

Gōkana Kimonos
Portugal
About 2 months using the app
Klarna replied January 15, 2025

We’re glad to see that the app is now successfully installed and the placements look good on your website!

We truly regret that your initial experience did not meet ...

February 26, 2025

Usless app if you using it with shopify payments, you still need klarna account to show klarna message...

Shop By Júra
Lithuania
4 days using the app
Klarna replied February 27, 2025

Hello!

We regret to hear that you had trouble setting up the app - the expected behavior is that the app will connect even when you are using Klarna via Shopify Payments. ...

February 15, 2025

I was unable to get the app installed on my store at first. My brain was so fogged up. I took a break for a few days and went back to try and integrate Klarna to my website and it was really easy. I guess it just took me to slow down and read everything thoroughly. I went back to my site to check and make sure it was done successful and now I'm happy and can share the news with my customers.

For ...

A Precious Flame
United States
14 minutes using the app
February 15, 2025

Schlimmste Installationserfahrung. Ich versuche seit einem Monat, es in meinem Shopify-Shop zu installieren, immer noch ohne Erfolg. Schreckliche Unterstützung. Tagelang vergehen, ohne zu antworten. Wenn sie antworten, scheinen sie nicht zu wissen, wie sie das Problem lösen sollen, indem sie verstreute Fragen stellen, um Zeit zu sparen. Nach einem Monat und nachdem ich alle Unterlagen eingereicht ...

VacuumFit
Germany
About 1 month using the app
November 22, 2024

With shopify payment allowing to integrate Klarna payments, why can’t we have an account with it, to then actually use your service?
We have been providing all necessary information to create a merchant account to then being able to offer Klarna to customers, business is registered, business bank account provided, at least 14 days return policy applied on our website and policy, we have provided ...

Fashiva
United Kingdom
About 2 hours using the app
Klarna replied November 26, 2024

Hello! Sorry to hear that you are having trouble with your account. Please reach out to our merchant support at merchant@klarna.com for support on this topic. Once you have ...

October 30, 2024

Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :(
I have contacted merchant@klarna.com three days ago without an answer.

The Foalyard
United Kingdom
4 days using the app
January 5, 2025

Thought we'd be able to display this on our product pages after the Shopify integration. We thought wrong...

Canine Culture
United Kingdom
2 minutes using the app
Klarna replied January 15, 2025

We would love to help you resolve the issues you are facing adding the placement on your product pages. Please reach out to us on merchant@klarna.com so that we can help you ...

September 10, 2024

The wrost damn setting experience I have ever had! (Store 2.0)

The banners are not responsive, it cant be fixed on top, it's basically useless.

It's absolutely terrifying how little effort has been put into making this thing work.

Vime
Italy
About 9 hours using the app
Klarna replied September 12, 2024

Thank you for you review. We would love to take a look into this to see what your experience is and support you with the installation. Please could you reach out to us on ...

July 31, 2024

Hi how can i contact you

Moncoinvintage
France
3 months using the app
Klarna replied August 2, 2024

Hello! We are happy to support you, please contact us at merchant@klarna.com