Klarna On‑Site Messaging

worst installation experience. I've been trying to install it on my Shopify store for a month, still without success. terrible assistance. Days go by without responding, when they do respond, they seem to not know how to resolve the issue by asking scattered questions to save time. After a month and after submitting all the documentation, I still havent the app installed in my store. They are not at all interested in solving the problem.

The app is not working. Don't lie to people. I have not been contacted by any support team.

The bad reviews are 100% real. This app simply doesn’t work, and the technical support is awful. I've been waiting over three weeks for a response, and still nothing. If I could give zero stars, I would.

I was unable to get the app installed on my store at first. My brain was so fogged up. I took a break for a few days and went back to try and integrate Klarna to my website and it was really easy. I guess it just took me to slow down and read everything thoroughly. I went back to my site to check and make sure it was done successful and now I'm happy and can share the news with my customers.

For anyone out there struggling like i was just take a mental break. Then go back to the klarna app on your shopify store click the dots on the top right then hit manage it will send you to the klarna app log in with your business info and then follow the steps from there. Make sure you have your merchant ID handy. The app will automatically try to integrate. Then it will switch to your shopify store but it wont go through. There will be a box that says manual entry thats where you put in your merchant ID and then your done, its activated. I think thats all the steps lol, sorry if I missed one. Just follow the last few steps after that. Hope this helps.

With shopify payment allowing to integrate Klarna payments, why can’t we have an account with it, to then actually use your service?
We have been providing all necessary information to create a merchant account to then being able to offer Klarna to customers, business is registered, business bank account provided, at least 14 days return policy applied on our website and policy, we have provided all ID’s, business info displayed on our website, what else do you want? Very sad because as customers of Klarna we find it very useful and impactful. Such a shame we can’t offer it to our customers

Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :(
I have contacted merchant@klarna.com three days ago without an answer.

Schlimmste Installationserfahrung. Ich versuche seit einem Monat, es in meinem Shopify-Shop zu installieren, immer noch ohne Erfolg. Schreckliche Unterstützung. Tagelang vergehen, ohne zu antworten. Wenn sie antworten, scheinen sie nicht zu wissen, wie sie das Problem lösen sollen, indem sie verstreute Fragen stellen, um Zeit zu sparen. Nach einem Monat und nachdem ich alle Unterlagen eingereicht habe, habe ich die App immer noch nicht in meinem Shop installiert. Sie sind nicht ...

Thought we'd be able to display this on our product pages after the Shopify integration. We thought wrong...

The wrost damn setting experience I have ever had! (Store 2.0)

The banners are not responsive, it cant be fixed on top, it's basically useless.

It's absolutely terrifying how little effort has been put into making this thing work.

It only shows the 6 months rate for Klarna financing. Instead it would be a lot better to have a message showing "starting at [the 12 months rate] per month".

Hi how can i contact you