Klarna On‑Site Messaging , 169 reviews

Overall rating
Counts per rating level
  • 45% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 34% of ratings are 1 stars
March 8, 2023

App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app

Honesty Sales
United Kingdom
Time spent using app: 7 days
Klarna replied March 9, 2023

Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.

Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.

March 1, 2023

I installed the app, and I am being instructed to open the app but every time I try to open the app my screen goes blank

Curvaceous Fashionistas
United States
Time spent using app: 12 minutes
Klarna replied March 1, 2023

Hi Curvaceous Fashionistas,
Our support team will be happy to work with you to get this resolved. If you haven't already done so, please email skosm@klarna.com so that we can help you directly.

February 25, 2023

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

Elena Velez
United States
Time spent using app: 5 months
Klarna replied February 26, 2023

Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.

February 25, 2023

I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website

Time spent using app: About 22 hours
Klarna replied February 25, 2023

Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our team will work with you.

February 8, 2023

impossible to install itry and cant made it visible on my ebsite also not see any support sad

Time spent using app: 5 days
Klarna replied February 8, 2023

Hi IrenFaber,

Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing

February 3, 2023

I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.

United Kingdom
Time spent using app: 34 minutes
Klarna replied February 4, 2023

Hi Biofusions,
Our support team will happily help you get this app working for your store if you email skosm@klarna.com

With themes that don't support Shopify's Online Store 2.0 architecture, there is no consistently compatible way to always inject code for on-site messaging that can work across all vintage themes. We've worked hard to code options to attach to CSS, but depending on the theme, there isn't always a viable way to do so.

Compatibility and consistency are much improved with app blocks, but those are only available for themes that support Online Store 2.0 architecture; more info at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks

Regardless of the theme type though, we're happy to support whenever needed. We hope you'll give us the opportunity to get this working for your store.

February 2, 2023

Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :(

United Kingdom
Time spent using app: 8 days
Klarna replied February 2, 2023

Hi Farer,

Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with your support case. We will be following up with you by the end of the day tomorrow, February 3rd, to ensure we get this resolved to your satisfaction.

January 29, 2023

The app is easy enough to use, sometimes it doesn't pick the best placements automatically but you can change this quite easily. My one issue is changing the font that is displayed in the info-page placement. It looks like CSS is loaded externally and there's no way to force change it.

United Kingdom
Time spent using app: 4 months
Klarna replied January 30, 2023

Hi Luvi,
We recommend using App Block placements for this app (https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks) for stores that have themes that support Shopify's Online Store 2.0 architecture. This enables merchants to specifically choose the desired location for each placement. Auto picking a CSS is an older, fallback option, but agreed that it can't always know the best location for any theme.

Regarding customizing placements, the on-site messaging product does offer CSS customization; more info at: https://docs.klarna.com/on-site-messaging/in-depth-knowledge/styling-on-site-messaging-with-css/ Hope this helps!

January 21, 2023

Its working pretty good. Only one big problem that i found is Ad blocker and tracking blocker. If my customer use Ad blocker then this app doesn't show at all on the website. That's why this apps is pretty much useless because now days all modern browser use Ad blocker. Can you please KLARNA fix that??

Time spent using app: About 4 hours
Klarna replied January 21, 2023

Hi Alfa-Jewelry,
We hear you about the Ad blocker issue.

Update (from 2023-Jan-26): discussion this with the Klarna On-site messaging team, not all Ad blockers block Klarna's On-site messaging. Could you please share the Ad blocker that is blocking Klarna's On-site messaging, and Klarna can request that not be blocked?

If you open a support case via skosm@klarna.com (and reference this review) that would be the best way to hopefully see if we can improve this?

Thank you!

Edited January 4, 2023

I like this app and installed it on my store. However, it is not working at all. On-site messaging does not appear on my product page or any other page. It gave an error. I wrote to customer support via e-mail and the app messaging panel and waiting for the solution. I will review my comment and give 5 stars If the problem is solved soon. :) UPDATE. I have been contacted by Klarna customer service and told that the app is working properly within the geolocation of my store and currency. Thanks.

Destina Home
United Kingdom
Time spent using app: 4 months
Klarna replied January 3, 2023

Hi Destina Home,
I see that one of our Klarna support agents replied back to you via your support case #24328551 earlier today and that On-site messaging is displaying on your product pages currently (for customers geolocated to the country matching your store's base currency).

For other locales, on-site messaging would be displayed, as documented at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/faqs/#troubleshooting-why-isnt-the-placement-displayed-on-my-product-pages?

If you do need further help, our team at skosm@klarna.com is happy to help!