Klarna On‑Site Messaging

Klarna On‑Site Messaging

by Klarna

Join the 16,000+ merchants already promoting pay later options

3.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    50% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    33% of ratings are 1 stars

All reviews

1 - 10 of 113 reviews


this is the worst app ever... first of all support team has no type of education.. i wont go on because this will be a book

Developer reply

May 25, 2021

We're very sorry that our support team wasn't able to meet your expectations. We'll review your support case further to determine how and where we can improve.


Fantastic customer support at Klarna, fixed my issue quickly! would recommend the app and the team behind.

Developer reply

May 18, 2021

Thanks very much for your recommendation Crypt21; we appreciate it!

Tecno Service Veneta

The whole Klarna team is prepared and available! I had some problems with the plugin but their team supported me great.

Developer reply

May 18, 2021

Thank you Tecno Service Veneta for this review. We're very happy to help you and any merchant!

Kate Newington Interiors

Excellent! So easy to install and add on site messaging and make it all look great without being a coder. Am hoping this will help with conversion. Am excited to start using it.

Developer reply

May 17, 2021

Thank you so much Kate Newington Interiors for this review! Klarna On-site messaging does usually help increase conversion and hopefully will do so for your store too.


Helpful team, i had some problems with the application but the team helped me perfect. Would recommend to everyone

Developer reply

May 7, 2021

Thank you for this review MyTrendy; we appreciate the recommendation!

Tovi Sorga

Straightforward to use and helpful support team. Could do with a smaller square shaped placement for the homepage, as the ones currently available are too big.

Developer reply

May 7, 2021

Thank you for this review and feedback Tovi Sorga. Klarna's On-site messaging team has an enhancement on their roadmap (not for this month, but sometime this year) to provide homepage placements using autoxauto size, so that merchants will be able to place those placements in any containers and the size will adjust.

Urns For Angels

The Klarna team are really helpful. Sometimes the messaging app can't place the messaging exactly where you want it, but the team do whatever they can to get it right for you. So five stars for the team. Go team.

Developer reply

April 29, 2021

Thank you for taking your time to write us this great review, Urns For Angels! We're very happy to help you and any merchant who requests support. The nice feedback is great to hear certainly!


Doesn’t work with the previewer so cannot use on the store. Reached out to support & not received anything back!

Developer reply

April 28, 2021

Hi Revvintage,
We would like to support you better. If you open a support case at skosm@klarna.com, you will get dedicated support for this app specifically. Thank you for approving requesteed collaborator access and we'll work to get this working well for you.


Excellent support and help, quick responses, integration was done quickly and all edits were done perfectly.

Developer reply

April 19, 2021

Thank you for the great review JUSTPRETTYCHIC! We're very happy we could help!

The Healthy Living Store

Great customer service and help from the team - quick responses and does exactly what you need to be done :)

Developer reply

April 16, 2021

So glad we could help, The Healthy Living Store! Thank you for the great review!

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