Overall rating
Counts per rating level
  • 40% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 38% of ratings are 1 stars
May 1, 2023

This app glitches alot. You have to discconnect and reconnect which is very annoying and now ive had to uninstall and reinstall as its not working anymore to see if the problem is solved.

United Kingdom
About 1 month using the app
Klarna replied May 1, 2023

Our apologies for the current issues with the app. Our developers are working on it, and hope to have it working better soon!

August 10, 2023

No support from shopify ore klarna..

otherwise a good and useful app

6 days using the app
November 30, 2019

We're looking forward to partner with Klarna on the pay later plan! There was a slight issue with installing the on-site messaging on all product pages but after reaching out to their customer service, it was resolved. The response was quick, friendly and helpful. They fixed the issue within the next business day.

United States
Over 4 years using the app
Klarna replied December 1, 2019

Thank you for the great review! We're happy to help you and any merchant who needs support!

October 30, 2020

Needed help with a change on our product page. Raised a support request and it was dealt with pretty much within the hour. Very impressed. Good to know Klarna has our back!

United Kingdom
Over 4 years using the app
Klarna replied October 30, 2020

Hi TierraAbode,
Thank for this great review. We absolutely have your back!

November 9, 2019

Was unsure about installing it given the poor reviews, but it worked a charm for us! Easy to set up, nice options for placement. Easily customisable. Highly recommend!

United Kingdom
Almost 4 years using the app
Klarna replied November 9, 2019

Thank you for the great review! We want all our app users to feel the same, but if there are any questions or issues, we're here to support.

Edited July 27, 2020

Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing.

Can you please get back to us on the issues reported asap and reply to emails.

United Kingdom
Over 3 years using the app
Klarna replied July 27, 2020

Khayni -
We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.

Edited November 6, 2020

Forget calling the regular Klarna Business help phone number we tried for over a year to get our onsite messaging sorted out and unless your a huge company Klarna is not really that interested sadly. Now having said that the guys that help you through this app are nothing short of fantastic, have asked for assistance on multiple sites, and Mimmi who has helped us has been incredible. Work is done almost instantly and in such a professional manner. We simply cannot rate or recommend them highly enough, it's just a pity they do not run the whole of Klarna the same way!
If you need assistance just email skosm@klarna.com for the most incredible customer support!

London Loves Beauty
United Kingdom
About 3 years using the app
Klarna replied November 6, 2020

Hi London Loves Beauty,
Thank you for this review. skosm@klarna.com is available and ready to help for anything related for Klarna Payments and Klarna On-site messaging for Shopify as an alternative payment method.

December 3, 2020

There was a conflict with my theme so placements didn’t work but Klarna helped put it right very quickly. Special thanks to Mimmi who went over and above on more than one occasion. Lots of report Klarna helps AOV so I’m glad it was sorted. Defo recommend the service.

United Kingdom
About 3 years using the app
Klarna replied December 3, 2020

Yililo - Thanks for recommending Klarna. We're glad that Mimmi could provide positive support!

January 20, 2020

This app is terrible I spent hours trying to get it to work correctly which was impossible. So I put a banner attempting to show customers that we use Klarna as a financing solution. Within 5 days I got sent a notice to remove it. Thank a lot guys maybe if your app was not garbage and had competant support then I would not need to look at alternate methods to show off your bad service.

Over 3 years using the app
Klarna replied January 20, 2020

We're very sorry that you are unhappy with the app and support. If you could provide us your support case number (i.e. by editing to add to your review) or create a new case via skosm@klarna.com, we would like to work with you to get the app working for your store.

December 2, 2020

I had some troubles installing the app due to some conflicting code, but nothing that wasn't speedily sorted by the customer service team. They had me up and running in a few minutes and were friendly and understanding throughout.

BlazePod UK
United Kingdom
Almost 3 years using the app
Klarna replied December 2, 2020

BlazePod UK - Thank you for your patience and for working with us. We appreciate it, Nicholas