Overall rating
Counts per rating level
  • 44% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 34% of ratings are 1 stars
June 7, 2022

I installed and setup everything so nicely and it is working perfectly with my store. Super easy to set up.

Time spent using app: 3 days
Klarna replied June 8, 2022

Thank you SHOPMAX for this great review! We're glad the app worked well for you and we appreciate you posting a review.

May 16, 2022

Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema

Museum Shop Italy
Time spent using app: About 2 months
Klarna replied May 16, 2022

Ciao Museum Shop Italy,
Ci dispiace per le problematiche inizialmente riscontrate e che le tempistiche per la risoluzione del problema abbiano richiesto qualche giorno di investigazione in più rispetto ai nostri standard usuali.
Siamo tuttavia lieti che il problema sia ora risolto e che l'on-site messaging sia correttamente visibile nel tuo sito e ti saremmo grati se volessi aggiornare il contenuto della recensione.
In caso di ulteriori necessità restiamo a tua disposizione scrivendo a skosm@klarna.com

May 13, 2022

hello, I tried to sign up on klarna plateforme but i did not receive a confirmation mail to subscribe, i should wait theme to contact me or whar

Time spent using app: 16 days
Klarna replied May 13, 2022

Hi Heavenpawsshop,
Please email our support team at skosm@klarna.com and they'd be happy to check on your account status for you.

April 8, 2022

Love Klarna! Rob from the support team was super helpful with integration. I hope this really helps us boost our sales!

Brixton's Baddest Skateshop
United Kingdom
Time spent using app: 10 days
Klarna replied April 8, 2022

Hi Brixton's Baddest Skateshop,
Thank you for the fantastic review, we're glad you're loving Klarna!
Our Support team are happy to help with an queries in the future

March 31, 2022

Great app for highlighting Klarna payment options to potential customers. Set up didn't take very long and great communication and help from Klarna Merchant support when needed.

Hulley Stanway
United Kingdom
Time spent using app: 1 day
Klarna replied March 31, 2022

Hey Hulley Stanway, thanks for the great review.

We're glad that our Merchant Support team were able help get this all set up for you.

Please feel free to get in touch for any support needed in the future.

March 8, 2022

I've used Klarna as a consumer, I loved how it easy it was to use and how it makes larger purchases more affordable. I'm still in the process of setting it up on my store but I'm very excited to have my customers to be able to use it too

Hawt Sunny Shades
United States
Time spent using app: 2 months
Klarna replied March 8, 2022

Thank you Hawt Sunny Shades for this great review. We're so happy you love Klarna! We have a great support team available via skosm@klarna.com if you need any help setting up the app in your store.

March 6, 2022

Slightly hard to integrate the app into the shop by myself and instructions unclear but support was very quick to respond and get the issue solved. Great responsive customer service.

Engraved Elegance
United Kingdom
Time spent using app: 10 months
Klarna replied March 6, 2022

Thank you for the feedback. We'll review the instructions to try to improve them. We're glad the support team was helpful!

March 2, 2022

after 4 weeks of trying to get this app to work with my store, I have given up One of the 3rd class apps. No response from support regarding setting up my UK account.. DON'T TOUCH THEM!!

United Kingdom
Time spent using app: 14 days
Klarna replied March 2, 2022

Hi Bon-ito,
We're so sorry that Klarna hasn't provided good support. We'll review your case further to see how we can improve to provide better support going forward and learn from this mistake. We hope to win back your business, so a Klarna merchant support person will reach out to you soon.

February 12, 2022

Great support from Rob who installed the message bar on product pages for the countries we needed and always answered our emails in a timely manner.

United Kingdom
Time spent using app: 9 months
Klarna replied February 12, 2022

Thank you Betsy for this great review! Really glad Rob could help!

February 11, 2022

Hello everyone. I would like to write about the excellent support from Mimmi from Klarna Bank Merchant support. I had a problem and I wrote to Klarna Merchant Support. I got a very quick responses to my help requests, very clear and detailed from Mimmi. She assisted me till my problem was solved. Now all works correctly and good. It's a pleasure to receive such fast, professional and friendly support! Thanks a lot, Mimmi! Sincerely, Samoilova Inna

Time spent using app: About 1 year
Klarna replied February 11, 2022

Thank you Samoilova Inna for this great review. We agree - Mimmi is great! Very glad she could help!