Overall rating
Counts per rating level
  • 44% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 34% of ratings are 1 stars
November 24, 2021

Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.

Time spent using app: 1 day
Klarna replied November 24, 2021

Ciao Giocagio,
Grazie mille per il feedback! Stiamo continuando a migliorare la nostra app per renderne in futuro ancora più facile la configurazione. Nel frattempo, se dovessi avere bisogno di ulteriore supporto, siamo a completa disposizione!

Hi Giocagio,
Thank you for your feedback! We are continuing to try to improve the app and we'll try to make it even easier to use in the future! In the meantime, if you ever need further assistance we are glad to help!

November 24, 2021

App innovativa, un nuovo metodo di pagamento che rivoluzionerà le vendite. Integrata alla perfezione con il nostro tema e supporto molto disponibile per aiutare a qualsiasi problema.

Time spent using app: 5 days
Klarna replied November 24, 2021

Ciao HQtecno,
Grazie mille per il feedback.
Qualora in futuro doveste avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi HQtecno,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

November 20, 2021

I changed my theme and now my placements will not load to my new theme I haven't had any trouble with the app until I changed my theme

ZZ's Dollhouse
United States
Time spent using app: 5 months
Klarna replied November 20, 2021

Hi ZZ's Dollhouse,
There is a config option (within the Settings menu in the app admin) for Ad Positions to be deactivated whenever the theme is switched (to avoid on-site messaging showing up in unexpected locations after a theme change). If that setting and reactivating the Ad Positions doesn't resolve the issue, likely the currently selected CSS element used for the Ad Position doesn't exist on the new theme. You can use the autopicker or drag and drop to update the Ad Position to a new CSS element that exists in the new theme.

If you need support, please email skosm@klarna.com and we're happy to help get this working again for you.

October 27, 2021

I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.

Foot World
United Kingdom
Time spent using app: About 21 hours
Klarna replied October 28, 2021

Hi Foot World,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

October 18, 2021

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

Reef Aquatics®
United Kingdom
Time spent using app: Over 1 year
Klarna replied October 19, 2021

Hi Reef Aquatics,
So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you

October 14, 2021

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

Belsize Activewear
United Kingdom
Time spent using app: 6 months
Klarna replied October 14, 2021

Hi Belsize Activewear,
We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.

October 7, 2021

I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.

United States
Time spent using app: About 1 month
Klarna replied October 8, 2021

Hi Seadon,
We're very sorry you didn't receive good support yet. You will receive a reply from our support team very soon today via the ticket you opened yesterday to answer your technical questions. We'll work hard to keep your business and get your integration working well!

October 1, 2021

If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.

Reyrr Athletics
Time spent using app: About 1 year
Klarna replied October 1, 2021

Hi Reyrr Athletics,
We are working to get the app updated soon for better integration with Online Store 2.0!

September 23, 2021

My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working

The Wild Horse Club
United Kingdom
Time spent using app: 4 months
Klarna replied September 23, 2021

We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any issues or concerns with you to get the integration working successfully in your store.

August 30, 2021

Great way to surface to customers that they can break up their payments—especially impactful for our store since our products are on the premium and pricey side. The UI was a little clunky to use, but I figured it out after some tinkering. There are good customization options built-in.

United States
Time spent using app: About 1 year
Klarna replied August 30, 2021

Thank you for your review Sabersmyth. We are continuing to try to improve the app, particularly based on recent updates by Shopify for Online Store 2.0 (https://www.shopify.com/partners/blog/shopify-online-store). We'll try to make the app less clunky in the future!