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Ich habe nach Monaten gemerkt, dass die App nicht funktioniert hat. Mehrere Tausende Menschen waren auf meiner Seite um über Klarna zu zahlen jedoch es nicht funktioniert hat..
Danke dafür !!!!!!!!!!!!
Wirklich zum Kotzen!!
Ich wurde erst aufmerksam gemacht, dass es nicht funktioniert hat! Bitte beheben Sie diese Probleme!
Wirklich!
We’re very sorry to hear that you’ve been having issues getting Klarna Payments up and running.
If you could send an email to SKOSM@klarna.com our team is standing by to ensure that the issue is resolved as quickly as possible.
Wir bedauern zu hören, dass Probleme beim Einrichten unseres Klarna Payment Produkts aufgetreten sind.
Gerne senden Sie uns eine Email an SKOSM@klarna.com. Unser Team ist für Sie da um Ihnen schnellstmöglich bei einer Lösung zu helfen.
The app is very limited. The onsite messaging section when you login to Klarna.com doesn't work. So stuck with the app option. Very difficult to add the messaging where you want them. Worst customer support I've ever had. The live chat they just recommended giving them a call. You call them and they cut you off TWICE whilst being passed from department to department.
We're very sorry to hear that you've had trouble getting started with the On-Site Messaging app. If you would like help setting up the App, you can speak to our dedicated support team by emailing skosm@klarna.com and they'll be able to guide you through the process. We also have our support guide and an installation video which can be found here: https://www.klarna.com/international/business/shopify-on-site-messaging/
We are working hard to continually improve the app, and our support team are available to help with any issues.
Didn't help at all, had it installed for months of trying to install for them to turn around and say my app wasn't approved. They never informed me of this, such a waste of time.
We're sorry that you've had installation issues, and apologize that there wasn't better engagement around this.
We are working constantly to improve our communication and make sure any problems are responded to quickly and effectively. We are sorry that we weren't able to assist you further.
The app works really well for me, and it’s important to promote Klarna and so it works to it’s intended purpose - increasing order value and increasing conversions. App support were quick and helpful!
Thank you LamBrow for the great review. We're glad we could help and that the app is working well for your store. We agree that on-site messaging really does work well for both customers & merchants.
Good app, easy to install & configure.
Also, just as important, great support if something isn't working as it should.
Hi BeYou!
Thank you so much for your feedback! We are super glad you are happy with our app.
We always try to be as much of a help as possible so please do reach out if you need anything in the future!
If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.
Hi Reyrr Athletics,
We are working to get the app updated soon for better integration with Online Store 2.0!
Hi,
App is not possible to install?
As soon as I download the app it says: Mid not found for the domain.
This is common for all my stores. Really weird. It says that I need to check that klarna is installed as a payment option, and it is!?
Hi EcoFriendlies,
Your store has Klarna active within Shopify Payments, but also Klarna as a direct payment method partially integrated, which is interferring with your account connection in the on-site messaging. If you search for the direct Klarna payment method, and uninstall the "Klarna" app (and either wait 48 hours for the database data be auotmatically cleared or request support via skosm@klarna.com for manual clearing of the data).
https://docs.klarna.com/platform-solutions/shopify/ has additional info about these different integration methods, but our team at skosm@klarna.com is available to help with these steps to get this working well for you.
Can't be more happy with how easy the whole Klarna integration was.
Thank you for your amazing product.
Thanks for the great review! So happy that you experience was good and we're always here if you have any questions or issues.
DON'T MISS THIS APP.
WE ARE IN 2020 AND THEY ARE NOT ABLE TO CREATE A SIMPLE SET UP. YOU ARE RIDICULOUS AND INEFFICIENT. INSTALL "QuadPay". easy setup
Hi Ciao Markets,
We're sorry that you've had difficulty installing the On-Site Messaging App. If you could email our support team at skosm@klarna.com they'll be able to walk you through the process, or you can visit our FAQ at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html or watch the installation video on the listing. We do hope this helps.
Absolutely shocking organisation, full of idiots who do have a clue what they are doing. I can't be bothered to go into the details here but £6,000.00 in abandoned checkouts and their inability to do anything about it tells you all you need to know. ALL MERCHANTS PLEASE STAY WELL CLEAR, YOU HAVE BEEN WARNED!
Hi Zero E-Scooters,
We're very sorry that you were disappointed in our service. It is not prohibited or unexpected for customers to review their payment options by selecting a payment method in Shopify checkout, like Klarna, but not complete their order at that time, resulting in an abandoned checkout. Obviously we want to help our merchants minimize abandoned checkouts, and offering customers alternative payment methods like Klarna does usually help.