Reviews (210)

Overall rating
2.6
Counts per rating level
  • 39% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 39% of ratings are 1 stars
September 1, 2022

Appears to be working fine - no coding input required and the integration was seemless. Not sure what so many people are having trouble with looking at some other reviews!

WorldRaceCircuits
United Kingdom
32 minutes using the app
Klarna replied September 1, 2022

Thank you WorldRaceCircuits for this great review! We're very glad the app works well for you.

We've worked hard to improve the app over time, with a major update relating to Shopify's improved theme architecture for Online Store version 2.0, which enables our app to integrate better with themes using App Blocks, and avoids many of the issues merchants had previously.

Thank you again for taking the time to share a review; we appreciate you very much!

December 22, 2022

Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte

Jättekonstigt

Bolddesignz
Sweden
31 minutes using the app
Klarna replied December 22, 2022

Hi bolddesignz,
While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at skosm@klarna.com, someone can review the configuration to help. I've requested collaborator access to your store now to help this process go quicker. Hopefully our team can help get this working for you soon!

December 4, 2020

It's terrible, you add Klarna to your site you try to add this app for messaging you have to manually put code on every page - when you ask for help they tell you to get a developer. Video makes it sound simple. But in reality it's crap.

Wildlife World
United Kingdom
28 minutes using the app
Klarna replied December 4, 2020

Wildlife World - We apologize for the technical issues on our end and any response indicating that Klarna OSM will only work with help of a developer - we can assist in setup. Please contact skosm@klarna.com

February 5, 2022

Why is Klarna not available for Shopify in the UK? Would this change anytime soon as I would really like to have on my store.

UNDISPUTED SPORTSWEAR
United Kingdom
28 minutes using the app
Klarna replied February 5, 2022

Hi UNDISPUTED SPORTSWEAR,
Klarna is still available on Shopify for UK (and all Klarna regions), but there is now an additional step to install the desired private payment method, documented at: https://docs.klarna.com/platform-solutions/shopify/payments/installing-klarna-payments-as-an-alternative-payment-method-on-shopify-hpsdk/#activate-your-klarna-alternative-payment-methods-private-payment-methods

August 21, 2019

I was excited when I came across the app and I downloaded it to my Shopify store. Once I had the app downloaded it told me that I need to manually input a merchant Id. I didn't understand so I googled the issue and did not get results. I then removed app because I thought there may be a glitch. I now can't reinstall the app to my Shopify it saids the app is no longer available?

Boss'd Up Culture
United States
27 minutes using the app
Klarna replied August 22, 2019

We hope to get you back to being excited for this app! Please open a support case by emailing skosm@klarna.com and we'll work with you to get the app installed again and working on your store.

This app allows the installation and configuration for the messaging of Klarna in your store, but a prerequisite is to have Klarna Payments active and successfully configured for your Shopify store as an alternative payment provider, per https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html

As long as Klarna Payments is active, when this on-site messaging app is installed, the Klarna API Merchant Id will automatically configured in the app as part of the install.

If you do not yet have Klarna API credentials, you can sign up at klarna.com

May 14, 2020

To concur with other reviews, I found it painful to set up and ultimately nothing happened, so deleted. Amazed that a company of Klarna's resources can't create a simple app that integrates with the world's largest ecommerce provider. Poor.

FRAHM Jacket
United Kingdom
17 minutes using the app
Klarna replied May 14, 2020

We're sorry to hear that you had trouble installing the app. We do have a support team standing by to assist with any integration questions, and you can email them directly at skosm@klarna.com. Alternatively, we have an installation video that you can follow here: https://www.klarna.com/international/business/shopify-on-site-messaging/

We do hope this helps, and that you'll give the app another go.

December 14, 2021

Hello, I see Ireland is not listed in the country list to use this app on a Shopify store. is that going to change anytime soon? I would like to use it for my store.

ZakFrench
Ireland
16 minutes using the app
Klarna replied December 14, 2021

Hi ZakFrench,
Klarna is available for Ireland for Shopify as an alternative payment method, but not available as a local payment method within Shopify Payments for Ireland. This Klarna On-site messaging app does work for EUR currency, including Ireland. Klarna is listed as a payment gateway at: https://www.shopify.com/payment-gateways/ireland

Please email skosm@klarna.com if we can help further, and if you share where Klarna is not listed as supporting Ireland, we'd like to update it if appropriate.

Thank you for the review & your interest; we look forward to working with you!

May 31, 2020

I used this app on other websites, won't attach to my own? Can't get past installation, video guide cuts off and I can't make it past screen #2 of installing. Thanks guys... too many bugs...

EverAscendingLight
United States
14 minutes using the app
Klarna replied June 1, 2020

Hi EverAscendingLight,
Sorry to hear that you've had some trouble installing On-Site Messaging on your site. We would love to be able to help with the process, and if you could email skosm@klarna.com our Support team will be able to assist you.

July 6, 2019

I was very excited about this app, but it doesn't work. I tried but is not a comfortable app. I believe when the developers update the app I will definitely try again. Shame such a big company but the app is not users friendly. You must do it better.

Just Your Dream London
United Kingdom
11 minutes using the app
Klarna replied July 6, 2019

Hi Just Your Dream London,
We are working hard to make this app compatible with as many storefront themes as possible and still offer merchants the ability to choose where the on-site messaging appears on their page. Since each store runs a unique set of code based on the theme and installed apps, the app won't be able to work for every store but it is working well for many. If you would like us to debug your specific store, please email skosm@klarna.com and we will request access to your store to review.

Another option, instead of using the app, is to add the required JavaScript to your store and directly update your theme to insert your on-site messaging placement as documented at: https://developers.klarna.com/resources/on-site-messaging

November 16, 2019

Would be nice if they had instructions as to how to set it up. Got stuck on credentials.... what credentials were needed? I couldnt tell you.

Aviator Custom Print
United States
9 minutes using the app
Klarna replied November 16, 2019

We're sorry you got stuck. We do have a Support Guide for this app available at: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html

From the Support Guide: When you first install the app, your Klarna API credentials will be automatically connected, as long as you have already completed the Klarna Payments for Shopify integration. If you haven't yet integrated Klarna Payments for Shopify, see instructions at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf

If you don't yet have Klarna API credentials, you can sign up at https://eu.portal.klarna.com/signup

We hope this helps make the installation steps clearer, but if you need support, we're available at skosm@klarna.com