Overall rating
2.5
Counts per rating level
  • 40% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 38% of ratings are 1 stars
August 15, 2023

I have done the whole account process at Klarna in which it was approved.

After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0!

My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront.

Please contact me.

Audi e-tron foil by Aerofoils
Germany
About 4 hours using the app
Klarna replied August 17, 2023

Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store.

Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality.

Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.

September 17, 2020

Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!

UpCircle Beauty
United Kingdom
About 6 hours using the app
Klarna replied September 17, 2020

Hi UpCircle Beauty,
Thanks for your great review. Glad Mimmi got on-site messaging working for you, and glad you are happy with the app. Mimmi is great and we're happy she's on our team!

January 21, 2023

Its working pretty good. Only one big problem that i found is Ad blocker and tracking blocker. If my customer use Ad blocker then this app doesn't show at all on the website. That's why this apps is pretty much useless because now days all modern browser use Ad blocker. Can you please KLARNA fix that??

Alfa-Jewelry
Finland
About 4 hours using the app
Klarna replied January 21, 2023

Hi Alfa-Jewelry,
We hear you about the Ad blocker issue.

Update (from 2023-Jan-26): discussion this with the Klarna On-site messaging team, not all Ad blockers block Klarna's On-site messaging. Could you please share the Ad blocker that is blocking Klarna's On-site messaging, and Klarna can request that not be blocked?

If you open a support case via skosm@klarna.com (and reference this review) that would be the best way to hopefully see if we can improve this?

Thank you!

August 14, 2020

Triple AAA Fashion Collection

Dear Klarna, We Were Rejected By Our Application Because, Of The Following Incompetency Reasons From Klarna:
Klarna Have Limited Product Categories Selection To Choose In Wide Varieties
Klarna Told Us We Have Too Much Ads Running On Our Site.

This Is The Most Dumbest And Stupidest Thing I Have Heard To Be Rejected! Seriously Ya'll Need To Get Ya'll Act Together & Stop Using B.S Reasons That Don't Make Sense!
Now Tell Me This Thing Ya'll Didn't Look At The Key Points Of Our Application Like We Have The Standards To Offer As A Business Entity!

Before We Applied To Klarna, We Reached Out To Support To Find Out Some Basic Information On How Klarna Works! 3 Times We Sent Emails To Support & Didn't Get No Reply Until Over 3 Weeks Or More After!

Ya'll Support Sucks! O Stars Ya'll Get From Us As A Banking Services That Klarna Provides. KINDLY NOTE THAT WE ARE A SMALL BUSINESS ENTITY THANKS FOR NOT TRYING US BUT, FALL US AUTOMATICALLY WITHOUT TRYING US AND IF KLARNA DON'T KNOW US AT PRESENT. DON'T THINK THEY WILL KNOW US WHEN WE ARE WELL ESTABLISHED IN THE FUTURE!

Triple AAA Fashion Collection
United States
About 4 hours using the app
Klarna replied August 14, 2020

Triple AAA Fashion Collection -
We're very sorry to hear you did not receive necessary and proactive guidance from our end. We'll reach out directly on email to identify how we can help. Nicholas @ Klarna

Edited November 24, 2022

Unfortunately my experience in installing this app mirrors that of other reviewers. I had installed it but there was a glitch. Luckily the team responded very quickly and helped me sort it out immediately. It looks great!

Ralph's Orchard
United Kingdom
About 3 hours using the app
Klarna replied November 24, 2022

Hi Ralph's Orchard,

We're sorry to hear that your experience with our On Site messaging app has not been Smoooth.

Our Merchant Support team will be in contact this morning to help get this live on your store.

*Edit*

Thank you for your update to this review. We're very glad to hear that your'e happy with the support from our team.

September 24, 2019

I was not able to put the on site message on mine. it was not popping up what so ever. go frustrated an gave up!

Beautiful Liars Cosmetics
United States
About 2 hours using the app
Klarna replied September 24, 2019

We're sorry the app didn't work for you yet, but we're here to support you to get it working. For support, please email skosm@klarna.com so we can help you.

July 1, 2020

Guys...it’s 2020 why do I feel like I’m trying to build a gaming computer from scratch?? I, like many others have stated will just stick with quadpay and their flawless installation.

Meadeux
United States
About 1 hour using the app
Klarna replied July 2, 2020

We're sorry you found the app too complex. We are continually working to improve and simplify it the process of it.

We were unable to locate a support ticket for your store, but we would still love to guide you through the installation. If you could send an email to skosm@klarna.com - our team is standing by to ensure that the app work smoothly on your store.

November 24, 2019

I usually don't write reviews but would give 0 stars is possible. App seems not to work in Canada. To chat with live support you need to log in to the site. But there is no sign up option. Only log in. So how do I log in if I never signed up?! Their customer support number is based in Egypt and when I call it hangs up after a few rings. I need to Authenticate Klarna API Credentials but these are literally nowhere to be found. Horrible app if you are in Canada.

Arcelio Attire
Canada
About 1 hour using the app
Klarna replied November 24, 2019

We're very sorry for your frustration. Klarna and the On-Site Messaging app can work for your store, but before you use the marketing app, you'll first need to integrate Klarna Payments for your store, info available at: https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf

You can sign up for Klarna API credentials at: https://eu.portal.klarna.com/signup

If you still need any support, please email skosm@klarna.com

October 14, 2019

Sadly this app did not work, Klarna payments did not work. You sign up for the payments on Klarna website - I chose Slice it in 3 where the customer can pay in 3 installments. Shopify support hadn't got a clue what I was talking about - I tried buy now, pay later this worked but not what I want. Seriously Shopify and Klarna how difficult is it to align the service. Both supports promised to get back. My abandonment has gone through the roof now so had to disable Klarna. What a shambles!! Like the other review all looks glossy and well marketed but basically if you can't use it what's the point?

Curvaceous Beauties
United Kingdom
About 1 hour using the app
Klarna replied October 14, 2019

We're sorry for your frustrations. Shopify does not support third party apps like Klarna, but we are happy to support via skosm@klarna.com

March 27, 2020

TERRIBLE APP AND TERRIBLE SUPPORT! App doesnt work and doesnt allow you to add the messenger tabs even though it says it does. The support is really bad and you keep being fobbed off. Def not worth the hassel.

Bullabaloo
United Kingdom
36 minutes using the app
Klarna replied March 27, 2020

We're sorry to hear that you have encountered somme difficulty in installing the app. We do have a dedicated Support team standing by to assist with any issues and they can be contacted directly at SKOSM@klarna.com. Should you wish to speak to them please do get in touch.