Reviews (209)

Overall rating
2.6
Counts per rating level
  • 39% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 38% of ratings are 1 stars
August 17, 2020

The installation of this app was straightforward, I took my time doing it and followed all the on screen directions. I have tested different products on my site by going through the checkout procedure and the Klarna app is working just fine. I don't know why there are so many one star reviews, you just need to take time and carefully follow the procedures to install the app successfully.

The Original Tea Company
United Kingdom
1 day using the app
Klarna replied August 18, 2020

Thank you for the great review The Original Tea Company! We hope that merchants can use the app on their own like you did, but if anyone needs support, we're happy to help as well.

December 16, 2020

Brilliant APP. Mimmi in customer support is excellent too and helped me out with a problem I had (which was my fault...) - Thanks guys :)

Modern Cloth Nappies
United Kingdom
1 day using the app
Klarna replied December 16, 2020

Thank you so much for the great review Modern Cloth Nappies; we appreciate it!

December 1, 2021

My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply

www.papayahair.com
China
1 day using the app
Klarna replied December 1, 2021

Hi Papaya Hair!

Thank you for sending in your emails yesterday. Your site is integrated with Klarna indirectly, using a payment service provider. Because of this, your On-Site Messaging app will require some special set-up. One of our support agents has just responded to your email, and will assist with the set-up process. Thank you for choosing Klarna!

March 18, 2021

Easy to install and use. Very good and helpful customer service. Already seeing customers buying using Klarna.

Actual Fact Clothing
United Kingdom
About 23 hours using the app
Klarna replied March 18, 2021

We're very happy you are happy Actual Fact Clothing! Thanks for the review!

April 14, 2023

I am using this app and it matches my need. The implementation on my site was very simple, in particular at the first difficulties the assistance was exceptional and very fast in intervening directly on the site and configuring, absolutely recommended .

sto usando questa app e corrisponde alle mie necessità . L'implementazione sul mio sito è stata molto semplice , in particolare alle prime difficoltà l' assistenza è stata eccezionale e velocissima nell'intervenire direttamente nel sito e configurare , assolutamente consigliata

pinkdoor
Italy
About 23 hours using the app
Klarna replied April 14, 2023

Ciao pinkdoor,
Grazie mille per il feedback!
Qualora in futuro dovessi avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi pinkdoor,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

Edited May 16, 2023

Buongiorno, ho installato correttamente questa app, ma non funziona bene con il thema debutify, desidererei poter utilizzare i servizi di Klarna, quindi poter informare i clienti che hanno a disposizione un servizio di pagamento dilazionato, ma l'app non me lo permette.
Contattando il servizio clienti Klarna, nel giro di pochi minuti mi contattano con cortesia ed efficienza, spiegandomi quale era il problema e risolvono alla grande!
Grazie mille
Servizio 10 e lode

Endurrad
Italy
About 23 hours using the app
Klarna replied May 16, 2023

Ciao Endurrad,
Grazie mille per il feedback! I nostri sviluppatori ne tengono conto per migliorare le funzionalità dell'app.
Qualora in futuro dovessi avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi Endurrad,
Thank you so much for your feedback! Our developers always works on improvements to the app.
If you do need any help in the future please just drop us a message - we are always happy to help!

February 25, 2023

I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website

Yakeros
Norway
About 22 hours using the app
Klarna replied February 25, 2023

Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our team will work with you.

October 27, 2021

I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.

Foot World
United Kingdom
About 21 hours using the app
Klarna replied October 28, 2021

Hi Foot World,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

June 26, 2019

Cant get this to work in minimal theme :/ Cant see it in the preview and getting a message that it might not work

Lykkeengler.no
Norway
16 days using the app
Klarna replied June 26, 2019

The Klarna Onsite Messaging app has worked with the Minimal theme for other stores. We'd be happy to review your store to debug why the app isn't working. We see your support ticket generated from your email to skosm@klarna.com so we will continue to work with you via that support ticket.

May 13, 2022

hello, I tried to sign up on klarna plateforme but i did not receive a confirmation mail to subscribe, i should wait theme to contact me or whar

Heavenpawsshop
Morocco
16 days using the app
Klarna replied May 13, 2022

Hi Heavenpawsshop,
Please email our support team at skosm@klarna.com and they'd be happy to check on your account status for you.