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Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :(
I have contacted merchant@klarna.com three days ago without an answer.
The wrost damn setting experience I have ever had! (Store 2.0)
The banners are not responsive, it cant be fixed on top, it's basically useless.
It's absolutely terrifying how little effort has been put into making this thing work.
Thank you for you review. We would love to take a look into this to see what your experience is and support you with the installation. Please could you reach out to us on merchant@klarna.com so that we can help you forward?
Not user-friendly at all. It's not working.
Hello! We are sorry you are having difficulties with the app. We are happy to support you to resolve the problem and listen to any feedback you have, please contact us at merchant@klarna.com
It’s too bad. After the new template was renovated, there was a Klarna installment module in the preview, but the website client couldn’t see it at all. It was a serious bug. There was no reply to the customer service email.
Thank you for your review! I can see our merchant support is currently helping you look into this as it would appear the placement requested is already visible on the product page. I recommend forwarding any further concerns straight to merchant@klarna.com and we are happy to keep supporting you from there. Have a lovely day!
It simply does not work.
Thank you for your review! We can see that you are in contact with our support regarding this and we will continue supporting you through the installation process. Have a lovely day!
Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing.
Can you please get back to us on the issues reported asap and reply to emails.
Khayni -
We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.
TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.
Hello and thank you for your review. We have just reached out to you via email as we would like to understand what problems you had and how we can help you achieve the messaging you are after. Hope to hear from you soon!
This app is terrible I spent hours trying to get it to work correctly which was impossible. So I put a banner attempting to show customers that we use Klarna as a financing solution. Within 5 days I got sent a notice to remove it. Thank a lot guys maybe if your app was not garbage and had competant support then I would not need to look at alternate methods to show off your bad service.
We're very sorry that you are unhappy with the app and support. If you could provide us your support case number (i.e. by editing to add to your review) or create a new case via skosm@klarna.com, we would like to work with you to get the app working for your store.
Why not possible when Using Klarna with Mollie? The mollie support its only working with Klarna direct? Please let us know if there is any chance on using that Plugin with Mollie?
Hi Haushaltsparadies,
This app can work for stores using Klarna via a Mollie integration, and others. As long as you have your Klarna merchant id, you can connect that merchant id in the Settings of the app.
If you need support, our team is happy to help, available at skosm@klarna.com
Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.
Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.