Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
Edited January 20, 2021

Works well and support is fast and very helpful. Thank you. - ART OF THE MOVIES - Original Vintage and Contemporary Movie Posters

Art of the Movies
United Kingdom
About 18 hours using the app
Klarna replied January 21, 2021

Thank you Art of the Movies for the review. We appreciate you taking the time to give feedback.

August 10, 2023

No support from shopify ore klarna..

otherwise a good and useful app
hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

MySlowSunday
Sweden
6 days using the app
June 15, 2019

It does what it says, allows placement of ads on product page, cart and home page. It doesn't allow a ton of customization around styling or configuring an explanation page.

Green Valley Supply
United States
4 days using the app
Klarna replied June 17, 2019

The Klarna Merchant Portal now offers merchants the ability to customize the display options of their own On-Site Messaging placement, such as font size, link color, text alignment, border style, background color, and more. Customization made in the Klarna Merchant Portal will be updated on the storefront directly without any changes required in the Klarna On-Site Messaging app for Shopify (if the theme selected is the default theme). For more information, see: https://developers.klarna.com/resources/on-site-messaging/customization/

August 21, 2019

I installed the app and added a placement to my cart page. I put it under the additional checkout buttons and it was misaligned. Tried to move it but had no luck. So I removed it entirely and then my alternative payment buttons were misaligned in Safari and only two show up in Firefox! Disconnected app (which Klarna say will remove their code and get things back to normal) and then uninstalled the app but I still have the issue. Just add Klarna content to your website manually as this app does not work at all and just creates problems. Have emailed support hoping they can resolve the issue.

9 for 9
United Kingdom
About 8 hours using the app
Klarna replied August 21, 2019

The app will completely remove all added code for you store, if as you've done, first disconnect your account in the Settings page of the app before uninstalling (as documented at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html#h.9m8fqltx70vg).

We do not currently find any Klarna code in your store, but we will certainly work with you to resolve any remaining issues relating to this app via your support case.

August 15, 2023

I have done the whole account process at Klarna in which it was approved.

After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0!

My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront.

Please contact me.

Audi e-tron foil by Aerofoils
Germany
About 4 hours using the app
Klarna replied August 17, 2023

Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store.

Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality.

Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.

August 14, 2020

Triple AAA Fashion Collection

Dear Klarna, We Were Rejected By Our Application Because, Of The Following Incompetency Reasons From Klarna:
Klarna Have Limited Product Categories Selection To Choose In Wide Varieties
Klarna Told Us We Have Too Much Ads Running On Our Site.

This Is The Most Dumbest And Stupidest Thing I Have Heard To Be Rejected! Seriously Ya'll Need To Get Ya'll Act Together & Stop Using B.S Reasons That Don't Make Sense!
Now Tell Me This Thing Ya'll Didn't Look At The Key Points Of Our Application Like We Have The Standards To Offer As A Business Entity!

Before We Applied To Klarna, We Reached Out To Support To Find Out Some Basic Information On How Klarna Works! 3 Times We Sent Emails To Support & Didn't Get No Reply Until Over 3 Weeks Or More After!

Ya'll Support Sucks! O Stars Ya'll Get From Us As A Banking Services That Klarna Provides. KINDLY NOTE THAT WE ARE A SMALL BUSINESS ENTITY THANKS FOR NOT TRYING US BUT, FALL US AUTOMATICALLY WITHOUT TRYING US AND IF KLARNA DON'T KNOW US AT PRESENT. DON'T THINK THEY WILL KNOW US WHEN WE ARE WELL ESTABLISHED IN THE FUTURE!

Triple AAA Fashion Collection
United States
About 4 hours using the app
Klarna replied August 14, 2020

Triple AAA Fashion Collection -
We're very sorry to hear you did not receive necessary and proactive guidance from our end. We'll reach out directly on email to identify how we can help. Nicholas @ Klarna

November 24, 2021

Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.

Giocagio
Italy
1 day using the app
Klarna replied November 24, 2021

Ciao Giocagio,
Grazie mille per il feedback! Stiamo continuando a migliorare la nostra app per renderne in futuro ancora più facile la configurazione. Nel frattempo, se dovessi avere bisogno di ulteriore supporto, siamo a completa disposizione!

Hi Giocagio,
Thank you for your feedback! We are continuing to try to improve the app and we'll try to make it even easier to use in the future! In the meantime, if you ever need further assistance we are glad to help!

September 24, 2019

I was not able to put the on site message on mine. it was not popping up what so ever. go frustrated an gave up!

Beautiful Liars Cosmetics
United States
About 2 hours using the app
Klarna replied September 24, 2019

We're sorry the app didn't work for you yet, but we're here to support you to get it working. For support, please email skosm@klarna.com so we can help you.

February 23, 2021

Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.

Treeline Outdoors
Finland
About 19 hours using the app
Klarna replied February 23, 2021

Thank you for the review Treeline Outdoors. Sometimes it can be difficult for the app to find an element on the page that works well, but glad our support team was able to help!

January 20, 2024

Im really having a hard time setting up the product widget.. what if I Had stripe but not a klarna account?!! what should i do and how my costumers would know about klarna with out a widget... I really do need help from klarna support please email me back

Velureo
United Arab Emirates
About 18 hours using the app
Klarna replied January 22, 2024

Hello! Thank you for your review. I can see our support team has been in communication with you as recently as yesterday and will continue to support you until the issue is resolved. Have a lovely day!