Reviews (219)

Overall rating
2.4
Counts per rating level
  • 37% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 41% of ratings are 1 stars
August 30, 2023

Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.

Floragy
United Kingdom
7 months using the app
Klarna replied September 1, 2023

Hi Floragy,

We're sorry that your experience using our On Site Messaging has been less than Smoooth.

We can confirm that your placements are now active again following a fix ...

October 14, 2021

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

Belsize Activewear
United Kingdom
6 months using the app
Klarna replied October 14, 2021

Hi Belsize Activewear,
We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set ...

Edited January 26, 2021

I had the most refreshing and pleasant customer support experience I have ever had HANDS DOWN. I was not using the On-Site Messaging on my site and Courtney was absolutely amazing she took the time to explain the benefits of the app and even went to far as to walk me through adjusting the banner placement in my home page and product pages. I actually called in for something completely different ...

Wood N Wicks Candle Company
United States
7 months using the app
Klarna replied January 26, 2021

Thank you for the fantastic review Wood N Wicks Candle Company! We agree that Courtney is great, and very glad she was able to help you.

October 5, 2023

I was setting up the hard way through code and after a lot of tears, I then installed this app.... Thankyou!

Mindless Shoppers
Australia
7 months using the app
Klarna replied October 13, 2023

Thank you for your review!

February 23, 2021

Just patterned with Klarna and I’m already loving it! Exceptional service aswell, very quick responses if you need any help.

JAI + CO
United Kingdom
7 months using the app
Klarna replied February 23, 2021

So glad you're loving Klarna, and we'll work hard to keep it so. Thanks for the review JAI + CO!

April 17, 2020

Doesn't work -- reached out to the general Klarna help who replied instantly only to refer me to the app help email, and its been 2 days and still no response.

LUNAVUE
United States
5 months using the app
Klarna replied April 17, 2020

Hi LUNAVUE,
We apologize for the delayed support response for your case; our support team is working hard to help with support cases as quickly as they can. Our systems show ...

June 23, 2023

Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui ...

JEANNETTE SHOP
France
5 months using the app
October 4, 2023

Funktioniert auch bei Deutschen Shops!! Alles ging schnell und Super, keine Probleme oder sonstiges. Positiv überrascht! Viele verschiede Layouts, für jeden Shop was da. Conversion Rate und generelles Vertrauen im Shop erheblich gestiegen. Würde ich jedem Shop-Inhaber auf jeden Fall empfehlen. Ein Muss!!

Internationale Videos
Germany
6 months using the app
December 31, 2021

Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.

smativi
United Kingdom
6 months using the app
Klarna replied December 31, 2021

Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!

Edited March 15, 2021

Being Sound Engineer without any IT knowledge, I had some head scratching with the initial setup, but the most helpful support helped me out fast.
Warmly recommended.

Samsara Records Web Shop
Finland
Almost 4 years using the app
Klarna replied March 15, 2021

Thank you for taking your time to share feedback, Samsara Records Web Shop! We appreciate the recommendation!