Reviews (209)
Refine
-
By rating
So far so good! I've had some difficulties with setting up On-Site Messaging, super friendly support team help me straight away. Everything works and looks great. Thank you.
Thank you for the great review Home Design Nation. We want to help any of our merchants who need support, and we're glad we could help you!
trying to add api credentials into the app and it doesn't work, customer service sucks, they just give you copy and paste responses and tell you to email their merchant team which takes 1 week to get a response. If its going to be like this at the start of the relationship then who knows whats going to happen when i eventually get this thing set up. Wish my business was US based so i could try Afterpay, disappointing to say the least, sort it out guys
Hi Skull Riderz,
We're very sorry that you have not received good support yet.
Integrating Klarna Payments is a prerequisite before using the Klarna On-site messaging app per: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html#h.v0zr042ahsu
Our systems show that you've contracted with Klarna for an account that supports European regions, but if your store's base currency is USD, Klarna can only accept orders for US customers, as Shopify restricts alternative payment methods to only transact in a store's base currency (more info at "Known Issues:
1. Klarna Payments accepts orders only for customer billing addresses in the markets that match the store base currency" at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf).
If applicable, you could sign up for a Klarna account that supports US customers: https://us.portal.klarna.com/signup/country-select?country=US&platform=shopify
If we can help further, please email skosm@klarna.com and you'll get dedicated Klarna support specifically focused on integrating Klarna with Shopify.
The Klarna team are really helpful. Sometimes the messaging app can't place the messaging exactly where you want it, but the team do whatever they can to get it right for you. So five stars for the team. Go team.
Thank you for taking your time to write us this great review, Urns For Angels! We're very happy to help you and any merchant who requests support. The nice feedback is great to hear certainly!
A fantastic experience getting set up with Klarna. Had a few initial development issues to get set up, but Mimmi in Merchant support was excellent!
Thanks for the great review Monocle Madness!
Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either.
We're out thousands in losses and Krystan from customer support says "it's in the contract" and refused to help us recapture the orders. We can never recommend this faulty app and horrible customer service.
Hi Uplift Active,
We are very sorry for the problems you've experienced. We are working to improve notifications regarding soon to expire orders and we will review to see if other additional improvements can be made regarding the integration with Shopify specifically.
Additionally, per your continued communication with the Klarna support team, fortunately they were able to help with many of your orders.
UPDATE: Thank you for fixing a piece of my issue. My klarna info placement page still isn't working and I can't get banners on my homepage. Honestly, I don't understand what could possibly be wrong with my theme where it has to be manually updated. So basically, to update anything on my website klarna related, I have to contact support? I've sent emails and no one has responded. So what now?
Hi Uniquely,
I'm sorry our app hasn't worked in your store, but we want to help. Support is available via skosm@klarna.com
Thank you for approving my partner collaborator request. I've updated our app code in your theme.liquid file and Klarna on-site messaging is working on your store now. Please review and adjust if necessary, but hopefully this looks good in your store. Due to invalid HTML in your theme, the default code for our app couldn't work in your store. Unfortunately with some theme issues like this, the app code can't work without manual changes, but we're always happy to help support if needed.
Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.
Hi Gin Amber Beauty,
We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the address tied to this Shopify store so that we can begin providing you with steps to resolve this issue.
Alternatively, our live Merchant Support team can also be reached via phone call at 844-552-7620 Mon - Fri, 8 am to 5pm, and 24/7 via the live chat linked here: https://www.klarna.com/us/business/merchant-support/
Great support from Rob who installed the message bar on product pages for the countries we needed and always answered our emails in a timely manner.
Thank you Betsy for this great review! Really glad Rob could help!
I just installed it, and looks great on my site. Had a little trouble installing it, but it's just because I'm a rookie and didn't want to read through the instructions lol. Need to add TWO APPS: "Klarna On-Site Messaging" (this is just the placement and creative) which you can find in the Shopify App Store, and "Klarna Payments" (actual plug-in on your Cart page to enable the service) which will be sent to you from Klarna because it's not a public app (or something like that). Anyway, their support team was super helpful and walked me through the process. I recommend using them! As I said, I haven't had any payments via Klarna yet because I just added it a couple hours ago, but looks great!! Hoping to get some additional sales this way :) Thanks, Klarna Team!
Thank you for the great review Weird Friends Club! We're happy we could help. Looking forward to hopefully many Klarna orders at your store.
Fantastic customer support at Klarna, fixed my issue quickly! would recommend the app and the team behind.
Thanks very much for your recommendation Crypt21; we appreciate it!