Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
January 11, 2021

I have only recently installed this app, so it's a bit early to comment on the performance, but it looks great so far. However, I can comment on the customer service I have received since installing the app. I had a bit of a nightmare getting everything set up and looking how I wanted it to on my site, as I'm not the most technically gifted person, but Mimmi's customer service has been second to none! Extremely efficient and makes sure everything is exactly how you want it to be. Mimmi has really gone above and beyond for my business, so for that, a 5* is fully deserved!

Finer Bedrooms
United Kingdom
Over 2 years using the app
Klarna replied January 11, 2021

Thank you very much for the great review, Finer Bedrooms. We're very happy we could help!

February 18, 2021

We used this app to improve our customers shopping experience. We got quick and amazing support and it now works perfectly.

noia.shop
Norway
Over 2 years using the app
Klarna replied February 18, 2021

Thank you noia.shop for the great review!

February 25, 2023

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

Elena Velez
United States
Almost 2 years using the app
Klarna replied February 26, 2023

Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.

May 10, 2023

It won't work !! I've emailed twice and spoken to someone on the chat, no one can help !!!! I love using Klarna as a customer which is why i wanted it for our website however after over a week of contacting Klarna and no one helping maybe it's time to look somewhere else !!! Not impressed with the lack of support

La De Da Boutique
United Kingdom
Over 1 year using the app
Klarna replied May 11, 2023

Hi La De Da Boutique, I'm sorry to hear that you have had issues with our On-Site Messaging app and are not happy with the support you have received so far.

We will be in touch soon to help you resolve the issue.

April 19, 2023

Super App, full integration with our website and our theme. The service team done also our request within 24 Hours which is quick compare to the size of company.
So far very happy to use Klarna just like our customers.

Elite Screens
Germany
Almost 2 years using the app
Klarna replied April 19, 2023

Hi Elite Screens,

Thank you very much for taking the time to rate our app.
We are very glad you're happy with the app and the support you have received.
Please feel free to get in touch for any support needed in the future.

June 26, 2021

Contacted the support team 2 times and they are not answering me. Hopefully they see this and help.

Fully Vibed
United Kingdom
Over 1 year using the app
Klarna replied June 26, 2021

Hi Fully Vibed,
We're sorry that you didn't receive great support yet. I see that you store was successfully integrated with Klarna in your checkout yesterday per your first query. Regarding the second query about drag and drop in the On-site message app, I've requested collaborator access to your store just now so that we can debug further. We'll work with you to get everything working well!

October 18, 2022

I had some initial difficulties in making the installments visible in the product sheets. Klarna's support intervened immediately and resolved the problem quickly. Now everything works fine.

Enerimonsters
Italy
Almost 2 years using the app
Klarna replied October 18, 2022

Thank you Enerimonsters for this great review! We appreciate it. Glad to be able to help!

March 23, 2021

FANTASTIC! So, so helpful so far and easy to customise for your own theme. The support from Mimmi was phenomenal as well.

Wall To Wall Music Livingston
United Kingdom
Over 1 year using the app
Klarna replied March 23, 2021

Thank you Wall To Wall Music Livingston for the great review!

June 7, 2022

I installed and setup everything so nicely and it is working perfectly with my store. Super easy to set up.

SHOPMAX
Australia
Over 1 year using the app
Klarna replied June 8, 2022

Thank you SHOPMAX for this great review! We're glad the app worked well for you and we appreciate you posting a review.

October 18, 2021

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

Reef Aquatics®
United Kingdom
Over 1 year using the app
Klarna replied October 19, 2021

Hi Reef Aquatics,
So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you