Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
March 28, 2024

Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.

LUMIEO
Germany
3 days using the app
Klarna replied April 2, 2024

Thank you for your review! We'd love to support you with this. I wasn't able to see an existing support ticket with us so if you could reach out to us on merchant@klarna.com we'd be happy to take a look at this for you. Have a lovely day!

April 7, 2024

Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.

Attitude Fashion
United States
22 minutes using the app
Klarna replied April 9, 2024

Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on merchant@klarna.com.

November 30, 2019

We're looking forward to partner with Klarna on the pay later plan! There was a slight issue with installing the on-site messaging on all product pages but after reaching out to their customer service, it was resolved. The response was quick, friendly and helpful. They fixed the issue within the next business day.

337 BRAND
United States
Over 4 years using the app
Klarna replied December 1, 2019

Thank you for the great review! We're happy to help you and any merchant who needs support!

Edited July 27, 2020

Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing.

Can you please get back to us on the issues reported asap and reply to emails.

Khayni
United Kingdom
Over 3 years using the app
Klarna replied July 27, 2020

Khayni -
We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.

October 30, 2020

Needed help with a change on our product page. Raised a support request and it was dealt with pretty much within the hour. Very impressed. Good to know Klarna has our back!

TierraAbode
United Kingdom
Over 4 years using the app
Klarna replied October 30, 2020

Hi TierraAbode,
Thank for this great review. We absolutely have your back!

January 20, 2020

This app is terrible I spent hours trying to get it to work correctly which was impossible. So I put a banner attempting to show customers that we use Klarna as a financing solution. Within 5 days I got sent a notice to remove it. Thank a lot guys maybe if your app was not garbage and had competant support then I would not need to look at alternate methods to show off your bad service.

LiveWireBikes
Canada
Over 3 years using the app
Klarna replied January 20, 2020

We're very sorry that you are unhappy with the app and support. If you could provide us your support case number (i.e. by editing to add to your review) or create a new case via skosm@klarna.com, we would like to work with you to get the app working for your store.

November 9, 2019

Was unsure about installing it given the poor reviews, but it worked a charm for us! Easy to set up, nice options for placement. Easily customisable. Highly recommend!

WildBounds
United Kingdom
Almost 4 years using the app
Klarna replied November 9, 2019

Thank you for the great review! We want all our app users to feel the same, but if there are any questions or issues, we're here to support.

December 17, 2023

TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.

Fitness Equipment Now
United States
About 3 years using the app
Klarna replied December 19, 2023

Hello and thank you for your review. We have just reached out to you via email as we would like to understand what problems you had and how we can help you achieve the messaging you are after. Hope to hear from you soon!

September 17, 2020

Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!

UpCircle Beauty
United Kingdom
Over 3 years using the app
Klarna replied September 17, 2020

Hi UpCircle Beauty,
Thanks for your great review. Glad Mimmi got on-site messaging working for you, and glad you are happy with the app. Mimmi is great and we're happy she's on our team!

April 16, 2021

Great customer service and help from the team - quick responses and does exactly what you need to be done :)

The Healthy Living Store
United Kingdom
About 3 years using the app
Klarna replied April 16, 2021

So glad we could help, The Healthy Living Store! Thank you for the great review!