Reviews (209)

Overall rating
2.6
Counts per rating level
  • 39% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 38% of ratings are 1 stars
March 10, 2024

Useful application, easy to use. Would like to see further improvements; especially for accessing a list of On-Site Messaging badges with html availability so we can add them to pages using code instead.

WONDERCRAFT LTD
United Kingdom
4 months using the app
Klarna replied March 12, 2024

Thank you for your review! We are glad to hear you found the app to be useful. Thank you also for suggesting improvements, we will look into this.

March 25, 2024

It simply does not work.

The Sustainable Watch Company
United Kingdom
10 months using the app
Klarna replied March 27, 2024

Thank you for your review! We can see that you are in contact with our support regarding this and we will continue supporting you through the installation process. Have a lovely day!

February 7, 2024

Hi, I am not getting any response from support please. Having issues with the application and no response. When trying to select a static page it only allows me to see a certain amount of pages in alphabetical order, and the search tool doesn't work. I am unable to attach to my page because of this.

London Lash SANDBOX
United Kingdom
6 days using the app
Klarna replied February 9, 2024

Hello and thank you for your review! I can see a few support tickets open with you where our support has responded recently, the latest one being yesterday. If you have not received the response from us could you please check emails are not being blocked or ending up in spam? Thank you in advance!

December 1, 2023

The app is not working, it worked in the beginning and now it does not anymore.

shoesbyarmel
Netherlands
Over 1 year using the app
Klarna replied December 4, 2023

Hello and thank you for your review. We would love to support you with this and hear more on what problem you are experiencing on merchant@klarna.com. Have you for example connected the right MID to the On-Site messaging app?

We look forward to hearing from you!

January 20, 2024

Im really having a hard time setting up the product widget.. what if I Had stripe but not a klarna account?!! what should i do and how my costumers would know about klarna with out a widget... I really do need help from klarna support please email me back

Velureo
United Arab Emirates
About 18 hours using the app
Klarna replied January 22, 2024

Hello! Thank you for your review. I can see our support team has been in communication with you as recently as yesterday and will continue to support you until the issue is resolved. Have a lovely day!

March 28, 2024

Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.

LUMIEO
Germany
3 days using the app
Klarna replied April 2, 2024

Thank you for your review! We'd love to support you with this. I wasn't able to see an existing support ticket with us so if you could reach out to us on merchant@klarna.com we'd be happy to take a look at this for you. Have a lovely day!

April 7, 2024

Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.

Attitude Fashion
United States
22 minutes using the app
Klarna replied April 9, 2024

Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on merchant@klarna.com.

December 6, 2023

Unable to use, keeps reporting 404 error

六水斋-Liushuizhai
Hong Kong SAR
About 23 hours using the app
Klarna replied December 8, 2023

Hello and thank you for your review. For this error there's usually a simple fix: either you have Klarna payments app in test mode, in which case please uncheck the test mode box in the payments app settings, save and test using the On-Site Messaging app again. The other option is that you have connected to the wrong endpoint in the On-Site Messaging settings. To check this disconnect and reconnect and make sure you choose the right endpoint (Europe/North America/Australia). Hope this helps! If you have further questions we are happy to support at merchant@klarna.com.

November 30, 2019

We're looking forward to partner with Klarna on the pay later plan! There was a slight issue with installing the on-site messaging on all product pages but after reaching out to their customer service, it was resolved. The response was quick, friendly and helpful. They fixed the issue within the next business day.

337 BRAND
United States
Over 4 years using the app
Klarna replied December 1, 2019

Thank you for the great review! We're happy to help you and any merchant who needs support!

October 30, 2020

Needed help with a change on our product page. Raised a support request and it was dealt with pretty much within the hour. Very impressed. Good to know Klarna has our back!

TierraAbode
United Kingdom
Over 4 years using the app
Klarna replied October 30, 2020

Hi TierraAbode,
Thank for this great review. We absolutely have your back!