Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
September 2, 2024

It only shows the 6 months rate for Klarna financing. Instead it would be a lot better to have a message showing "starting at [the 12 months rate] per month".

Everleaf
Austria
2 days using the app
Klarna replied September 3, 2024

Thank you for your review! We would be happy to support you with looking at options for the messaging if you reach out to us on merchant@klarna.com. Klarna conducts thorough ...

July 25, 2024

Does not show up with US IP. Why is that?

Kliwy
Estonia
3 months using the app
Klarna replied August 2, 2024

Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement ...

March 28, 2024

Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.

LUMIEO
Germany
3 days using the app
Klarna replied April 2, 2024

Thank you for your review! We'd love to support you with this. I wasn't able to see an existing support ticket with us so if you could reach out to us on merchant@klarna.com ...

July 22, 2021

I've been contacting support but no response. The ad position isn't working. This isn't right. What do I do?

Betshias
Italy
Over 1 year using the app
Klarna replied July 22, 2021

Hi Betshias,
I'm sorry the app isn't working for your store. I've requested partner access to your store so that I can help.

Edited November 1, 2019

This app does not perform as expected, nor could we get reliable support from them to make it work as promised. For example, support kept saying the app can definitely show only Klarna’s 4 payment option (which is what we wanted), but instead the app keeps cycling through messaging for all of Klarna’s options (such as buy now, pay in 30 days). Support doesn’t seem to understand their own apps. Do ...

Androtics
United States
Over 1 year using the app
Klarna replied November 4, 2019

After looking into the issue you've reported, we just have a couple of questions to help us better understand the situation. If you open a support case via skosm@klarna.com, ...

December 1, 2023

The app is not working, it worked in the beginning and now it does not anymore.

shoesbyarmel
Netherlands
Over 1 year using the app
Klarna replied December 4, 2023

Hello and thank you for your review. We would love to support you with this and hear more on what problem you are experiencing on merchant@klarna.com. Have you for example ...

March 1, 2023

I installed the app, and I am being instructed to open the app but every time I try to open the app my screen goes blank

Curvaceous Fashionistas
United States
6 months using the app
Klarna replied March 1, 2023

Hi Curvaceous Fashionistas,
Our support team will be happy to work with you to get this resolved. If you haven't already done so, please email skosm@klarna.com so that we can ...

August 11, 2022

Not very good, low support when needed, annoying code and apps what send you in circles. needs updating or changing often and did not live up to what was expected.. maybe try again if we could get help

Quality home Clothing | Beauty
United Kingdom
6 months using the app
Klarna replied August 11, 2022

Hi Quality home Clothing | Beauty,

I'm sorry to hear that you've been having trouble setting up your Klarna On Site Messaging

Our Merchant Support team will be reaching out ...

November 20, 2021

I changed my theme and now my placements will not load to my new theme I haven't had any trouble with the app until I changed my theme

ZZ's Dollhouse
United States
5 months using the app
Klarna replied November 20, 2021

Hi ZZ's Dollhouse,
There is a config option (within the Settings menu in the app admin) for Ad Positions to be deactivated whenever the theme is switched (to avoid on-site ...

November 20, 2019

So far... it's just not working. I've done everything right.. but not seeing anything on the website. I assume people are having issues if they have a custom built websites. However, the stock website on Shopify probably work straight away. I've contacted support and will update this review if I manage to get things up and running. I'll also include tips on how I managed to get it working.

LADSPAD.UK
United Kingdom
About 1 month using the app
Klarna replied November 20, 2019

Thank you for your review and we're sorry to hear that the messaging isn't appearing on your website. Our Support team are standing by to help, if you could send an email to ...