Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
September 3, 2020

I really liked this app at first. I had some frustrations with the customization and getting it to show up correctly. When I switched my theme and went to make it active again, it would not work. It took more than a month to get some kind of answer. They basically told me that I needed to go into my theme and code something but no one would walk me through it or do it for me. Since I could not ...

Easy Out Bed
United States
About 1 month using the app
Klarna replied September 3, 2020

Easy Out Bed
We're very sorry to hear you did not receive necessary and proactive guidance from our side. We'll reach out directly on email to identify how we can better ...

May 1, 2023

This app glitches alot. You have to discconnect and reconnect which is very annoying and now ive had to uninstall and reinstall as its not working anymore to see if the problem is solved.

SurprisinglyNotBad.com
United Kingdom
About 1 month using the app
Klarna replied May 1, 2023

Our apologies for the current issues with the app. Our developers are working on it, and hope to have it working better soon!

April 10, 2021

The app works "well" and it looks good on your product page.
The only problem is that it is only applicable to 1 product, so it shows the klarna message only on product A. If you add a new product (product B), it shows the klarna message only with product B. Is it possible to set this app for all products?

fredagsmys.se
Netherlands
About 1 month using the app
Klarna replied April 10, 2021

Hi fredagsmys.se,
The app can and should display on-site messaging for any and all in-stock products with a price within your configured Klarna contract price range. The app ...

January 20, 2024

Im really having a hard time setting up the product widget.. what if I Had stripe but not a klarna account?!! what should i do and how my costumers would know about klarna with out a widget... I really do need help from klarna support please email me back

Velureo
United Arab Emirates
About 18 hours using the app
Klarna replied January 22, 2024

Hello! Thank you for your review. I can see our support team has been in communication with you as recently as yesterday and will continue to support you until the issue is ...

February 5, 2022

Why is Klarna not available for Shopify in the UK? Would this change anytime soon as I would really like to have on my store.

UNDISPUTED SPORTSWEAR
United Kingdom
28 minutes using the app
Klarna replied February 5, 2022

Hi UNDISPUTED SPORTSWEAR,
Klarna is still available on Shopify for UK (and all Klarna regions), but there is now an additional step to install the desired private payment ...

May 31, 2020

I used this app on other websites, won't attach to my own? Can't get past installation, video guide cuts off and I can't make it past screen #2 of installing. Thanks guys... too many bugs...

EverAscendingLight
United States
14 minutes using the app
Klarna replied June 1, 2020

Hi EverAscendingLight,
Sorry to hear that you've had some trouble installing On-Site Messaging on your site. We would love to be able to help with the process, and if you ...

July 6, 2019

I was very excited about this app, but it doesn't work. I tried but is not a comfortable app. I believe when the developers update the app I will definitely try again. Shame such a big company but the app is not users friendly. You must do it better.

Just Your Dream London
United Kingdom
11 minutes using the app
Klarna replied July 6, 2019

Hi Just Your Dream London,
We are working hard to make this app compatible with as many storefront themes as possible and still offer merchants the ability to choose where ...