Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
March 6, 2022

Slightly hard to integrate the app into the shop by myself and instructions unclear but support was very quick to respond and get the issue solved. Great responsive customer service.

Engraved Elegance
United Kingdom
10 months using the app
Klarna replied March 6, 2022

Thank you for the feedback. We'll review the instructions to try to improve them. We're glad the support team was helpful!

May 18, 2020

I can see how its really useful and i like it for the most part. I just can't seem to figure out how to replace my placement tags. So because of that i cant use this app.

Steam Shower Universe
United States
8 months using the app
Klarna replied May 18, 2020

Thank you for the review! Sorry to hear you've had a little difficulty replacing the placements tags. If you're looking to update / customise the placements, you'll need to ...

Edited June 13, 2019

Easy to install and use. A bit limited as to where you can place the ads. I am guessing because the app is new there will come more options eventually other than only the product page or cart.

However, there is still a big problem with Klarna as a payment service when using Shopify: ONLY customer that are from the same country as the Shopify store can actually use the Klarna payments. It's ...

VICTRESS
Sweden
6 months using the app
Klarna replied June 17, 2019

Alternative payment gateways, like the Klarna Payments gateways, are processed using a single currency: the store's base currency. While Klarna Payments can support many ...

July 5, 2023

The app is good but with paypal it cause a conflict and paypal button is not showing in the cart. I know it cause a problem because i contacted shopify support and they said that klarna is causing this issue, can anyone help?

Eclissi Gioielli
Italy
5 months using the app
Klarna replied July 6, 2023

Hi Eclissi Gioielli,
We have sent you an email from skosm@klarna.com in order to check this out with you.

January 21, 2022

This service will assist us in developing our business further and increase funnel as it provides multiple options of payment. In spite for customer service delayed reply; immediate support provided.

McRichard Designer Brands
United Kingdom
3 months using the app
Klarna replied January 21, 2022

Thank you McRichard Designer Brands for this review. Our reviews confirm that on-site messaging help customers know what payment options are available in a store, which ...

Edited April 3, 2023

Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :(

UPDATE: MARCH 2023
Dana from Klarna was in touch shortly after posting this review and has been amazing in going through and sorting out all issues with the app on store. I think there is unfortunately is a big difference between day to day level of support and ...

Farer
United Kingdom
2 months using the app
Klarna replied February 2, 2023

Hi Farer,

Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with ...

August 10, 2023

No support from shopify ore klarna..

otherwise a good and useful app
hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

MySlowSunday
Sweden
6 days using the app
June 15, 2019

It does what it says, allows placement of ads on product page, cart and home page. It doesn't allow a ton of customization around styling or configuring an explanation page.

Green Valley Supply
United States
4 days using the app
Klarna replied June 17, 2019

The Klarna Merchant Portal now offers merchants the ability to customize the display options of their own On-Site Messaging placement, such as font size, link color, text ...

November 24, 2021

Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.

Giocagio
Italy
1 day using the app
Klarna replied November 24, 2021

Ciao Giocagio,
Grazie mille per il feedback! Stiamo continuando a migliorare la nostra app per renderne in futuro ancora più facile la configurazione. Nel frattempo, se ...

February 23, 2021

Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.

Treeline Outdoors
Finland
About 19 hours using the app
Klarna replied February 23, 2021

Thank you for the review Treeline Outdoors. Sometimes it can be difficult for the app to find an element on the page that works well, but glad our support team was able to ...