Reviews (203)
Refine
-
By rating
I used this app on other websites, won't attach to my own? Can't get past installation, video guide cuts off and I can't make it past screen #2 of installing. Thanks guys... too many bugs...
Hi EverAscendingLight,
Sorry to hear that you've had some trouble installing On-Site Messaging on your site. We would love to be able to help with the process, and if you could email skosm@klarna.com our Support team will be able to assist you.
I was very excited about this app, but it doesn't work. I tried but is not a comfortable app. I believe when the developers update the app I will definitely try again. Shame such a big company but the app is not users friendly. You must do it better.
Hi Just Your Dream London,
We are working hard to make this app compatible with as many storefront themes as possible and still offer merchants the ability to choose where the on-site messaging appears on their page. Since each store runs a unique set of code based on the theme and installed apps, the app won't be able to work for every store but it is working well for many. If you would like us to debug your specific store, please email skosm@klarna.com and we will request access to your store to review.
Another option, instead of using the app, is to add the required JavaScript to your store and directly update your theme to insert your on-site messaging placement as documented at: https://developers.klarna.com/resources/on-site-messaging
Would be nice if they had instructions as to how to set it up. Got stuck on credentials.... what credentials were needed? I couldnt tell you.
We're sorry you got stuck. We do have a Support Guide for this app available at: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html
From the Support Guide: When you first install the app, your Klarna API credentials will be automatically connected, as long as you have already completed the Klarna Payments for Shopify integration. If you haven't yet integrated Klarna Payments for Shopify, see instructions at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf
If you don't yet have Klarna API credentials, you can sign up at https://eu.portal.klarna.com/signup
We hope this helps make the installation steps clearer, but if you need support, we're available at skosm@klarna.com