Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
May 10, 2023

It won't work !! I've emailed twice and spoken to someone on the chat, no one can help !!!! I love using Klarna as a customer which is why i wanted it for our website however after over a week of contacting Klarna and no one helping maybe it's time to look somewhere else !!! Not impressed with the lack of support

La De Da Boutique
United Kingdom
Over 1 year using the app
Klarna replied May 11, 2023

Hi La De Da Boutique, I'm sorry to hear that you have had issues with our On-Site Messaging app and are not happy with the support you have received so far.

We will be in ...

June 26, 2021

Contacted the support team 2 times and they are not answering me. Hopefully they see this and help.

Fully Vibed
United Kingdom
Over 1 year using the app
Klarna replied June 26, 2021

Hi Fully Vibed,
We're sorry that you didn't receive great support yet. I see that you store was successfully integrated with Klarna in your checkout yesterday per your first ...

October 18, 2021

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

Reef Aquatics®
United Kingdom
Over 1 year using the app
Klarna replied October 19, 2021

Hi Reef Aquatics,
So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you

July 7, 2023

Disgusted with their service! I'm not even going to go into details it's borderline ridiculous. I will be terminating my contract.

Gift Moments
United Kingdom
Over 1 year using the app
October 31, 2023

You used to be able to edit css of the element but for some reason it doesn't work with this app anymore.

If they make it so that you can add custom css to the element again I will change the review to 5 stars but for now its pretty bad

Nobbier
Finland
About 1 year using the app
Klarna replied November 2, 2023

Hi! Thank you for your review. Do you mean customizing the placement itself? As this has not been a part of the app but is rather something you can do in the Klarna Merchant ...

Edited May 21, 2020

Very frustrating app. It certainly doesn't do what it says on the tin. There seems to me to be so many bugs that need sorting out before this app is any good. I initially couldn't get it to work. The placements were not appearing on the pages I had assigned them too. i.e Product Pages, Cart, Home page etc.. Then all of a sudden they appeared. For some reason I had two product page ads active so I ...

Everest Dream
United Kingdom
About 1 year using the app
Klarna replied May 20, 2020

Hi Everest Dream,
Thank you for the additional information in your review update. We're sorry the app is not working well for you and for the delayed response to your support ...

June 22, 2020

Was really looking forward to having Klarna available on the site, but the app is buggy and not particularly user friendly. Needs some development, they're missing a trick here.

North Quay Supply Co.
United Kingdom
About 1 year using the app
Klarna replied June 22, 2020

We're very sorry you are not happy with the app, and we'd like to try and improve any bugs and anything you didn't find user friendly. We couldn't find the support case ...

August 28, 2020

Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.

K-Beauty UK
United Kingdom
12 months using the app
Klarna replied August 28, 2020

Hi K-Beauty UK,
We're very sorry that you aren't happy with our app. We've not had any other reports of the app taking hours to update on a live site, so we hope for the ...

December 15, 2020

trying to add api credentials into the app and it doesn't work, customer service sucks, they just give you copy and paste responses and tell you to email their merchant team which takes 1 week to get a response. If its going to be like this at the start of the relationship then who knows whats going to happen when i eventually get this thing set up. Wish my business was US based so i could try ...

Skull Riderz
United Kingdom
11 months using the app
Klarna replied December 15, 2020

Hi Skull Riderz,
We're very sorry that you have not received good support yet.

Integrating Klarna Payments is a prerequisite before using the Klarna On-site messaging app ...

Edited July 17, 2021

UPDATE: Thank you for fixing a piece of my issue. My klarna info placement page still isn't working and I can't get banners on my homepage. Honestly, I don't understand what could possibly be wrong with my theme where it has to be manually updated. So basically, to update anything on my website klarna related, I have to contact support? I've sent emails and no one has responded. So what now?

Uniquely
United States
9 months using the app
Klarna replied July 17, 2021

Hi Uniquely,
I'm sorry our app hasn't worked in your store, but we want to help. Support is available via skosm@klarna.com

Thank you for approving my partner collaborator ...