Klarna On‑Site Messaging

Klarna On‑Site Messaging

Reviews (209)

Overall rating
2.6
Counts per rating level
  • 39% of ratings are 5 stars
    81
  • 11% of ratings are 4 stars
    23
  • 4% of ratings are 3 stars
    8
  • 8% of ratings are 2 stars
    17
  • 38% of ratings are 1 stars
    80
January 21, 2023

Its working pretty good. Only one big problem that i found is Ad blocker and tracking blocker. If my customer use Ad blocker then this app doesn't show at all on the website. That's why this apps is pretty much useless because now days all modern browser use Ad blocker. Can you please KLARNA fix that??

Alfa-Jewelry
Finland
About 4 hours using the app
Klarna replied January 21, 2023

Hi Alfa-Jewelry,
We hear you about the Ad blocker issue.

Update (from 2023-Jan-26): discussion this with the Klarna On-site messaging team, not all Ad blockers block Klarna's On-site messaging. Could you please share the Ad blocker that is blocking Klarna's On-site messaging, and Klarna can request that not be blocked?

If you open a support case via skosm@klarna.com (and reference this review) that would be the best way to hopefully see if we can improve this?

Thank you!

Edited November 24, 2022

Unfortunately my experience in installing this app mirrors that of other reviewers. I had installed it but there was a glitch. Luckily the team responded very quickly and helped me sort it out immediately. It looks great!

Ralph's Orchard
United Kingdom
About 3 hours using the app
Klarna replied November 24, 2022

Hi Ralph's Orchard,

We're sorry to hear that your experience with our On Site messaging app has not been Smoooth.

Our Merchant Support team will be in contact this morning to help get this live on your store.

*Edit*

Thank you for your update to this review. We're very glad to hear that your'e happy with the support from our team.

March 29, 2023

Great app.

Although it has 1 (local) minor issue: the currency symbol is shown after the slided price, which isn't the default location for our currency (€).

Is it possible to manually change this position? For example:

Current on-site message: Betaal in 3 delen van 43,00 €
Prefered on-site message: Betaal in 3 delen van € 43,00

Blommo
Netherlands
32 minutes using the app
Klarna replied March 29, 2023

Hello Blommo,
Thanks for leaving a review on our on-site messaging app we really appreciate it.

Regarding you question if it is possible to manually change the messaging, that is not possible since we have chosen to align this on all of our European markets.
In most European countries the normal notation is to put the EUR sign after the price, I know that in the Netherlands this is done differently.
Therefore I will put in a request to see if this can be adjusted per market.

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