Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
Edited May 6, 2020

Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either.

We're out thousands in losses and Krystan from customer support says "it's in the contract" and ...

Uplift Active
United States
9 months using the app
Klarna replied May 6, 2020

Hi Uplift Active,
We are very sorry for the problems you've experienced. We are working to improve notifications regarding soon to expire orders and we will review to see if ...

April 7, 2023

Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.

Gin Amber Beauty
United States
9 months using the app
Klarna replied April 7, 2023

Hi Gin Amber Beauty,

We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the ...

July 12, 2023

When I'm Shopify and editing, the Klarna symbol appears. But when you go online to my website, IT IS NOT WORKING NOR SHOWING up. This is so strange. Also when I switch to Vintage Mode and want to place the icons manually, I can't even preview my own online store. It says in a text that Klarna is working on it, but it has been there for a long time now... So annoying. For me, it is working, but ...

ONECAP©
Sweden
9 months using the app
Klarna replied July 24, 2023

Hi ONECAP©,

Sorry to hear that you're experiencing issues with the configuration of our On Site Messaging app. In particular the preview functionality in our Vintage mode.

I ...

August 30, 2023

Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.

Floragy
United Kingdom
7 months using the app
Klarna replied September 1, 2023

Hi Floragy,

We're sorry that your experience using our On Site Messaging has been less than Smoooth.

We can confirm that your placements are now active again following a fix ...

October 14, 2021

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

Belsize Activewear
United Kingdom
6 months using the app
Klarna replied October 14, 2021

Hi Belsize Activewear,
We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set ...

April 17, 2020

Doesn't work -- reached out to the general Klarna help who replied instantly only to refer me to the app help email, and its been 2 days and still no response.

LUNAVUE
United States
5 months using the app
Klarna replied April 17, 2020

Hi LUNAVUE,
We apologize for the delayed support response for your case; our support team is working hard to help with support cases as quickly as they can. Our systems show ...

June 23, 2023

Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui ...

JEANNETTE SHOP
France
5 months using the app
August 6, 2020

This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie.

I currently have afterpay in my store as well and they have been very good at responding and helping with any ...

Kreative Living
United States
4 months using the app
Klarna replied August 7, 2020

Kreative Living,
We're sorry to hear you haven't received the necessary assistance from us. We are currently experiencing increased support volumes. Our Merchant Support is ...

September 23, 2021

My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working

The Wild Horse Club
United Kingdom
4 months using the app
Klarna replied September 23, 2021

We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any ...

November 2, 2023

I have been trying to contact Klarna for well over a week now sending multiple messages to their support email. I try to sign into my karma account to finish setting it up and place the klarna sticker on my store so people know they have that option but I can't seem to get signed in to the klarna merchant portal to get help every time I try it says the password I set up is incorrect when it's not ...

Pearl Envy
United States
4 months using the app
Klarna replied November 6, 2023

Hello! Thank you for your review and sorry to hear you have had trouble signing in to the Merchant Portal. The email has been resent to you now so that you can log in. Please ...