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Great customer service and help from the team - quick responses and does exactly what you need to be done :)
So glad we could help, The Healthy Living Store! Thank you for the great review!
Forget calling the regular Klarna Business help phone number we tried for over a year to get our onsite messaging sorted out and unless your a huge company Klarna is not really that interested sadly. Now having said that the guys that help you through this app are nothing short of fantastic, have asked for assistance on multiple sites, and Mimmi who has helped us has been incredible. Work is done almost instantly and in such a professional manner. We simply cannot rate or recommend them highly enough, it's just a pity they do not run the whole of Klarna the same way!
If you need assistance just email skosm@klarna.com for the most incredible customer support!
Hi London Loves Beauty,
Thank you for this review. skosm@klarna.com is available and ready to help for anything related for Klarna Payments and Klarna On-site messaging for Shopify as an alternative payment method.
Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing.
Can you please get back to us on the issues reported asap and reply to emails.
Khayni -
We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.
There was a conflict with my theme so placements didn’t work but Klarna helped put it right very quickly. Special thanks to Mimmi who went over and above on more than one occasion. Lots of report Klarna helps AOV so I’m glad it was sorted. Defo recommend the service.
Yililo - Thanks for recommending Klarna. We're glad that Mimmi could provide positive support!
This app is terrible I spent hours trying to get it to work correctly which was impossible. So I put a banner attempting to show customers that we use Klarna as a financing solution. Within 5 days I got sent a notice to remove it. Thank a lot guys maybe if your app was not garbage and had competant support then I would not need to look at alternate methods to show off your bad service.
We're very sorry that you are unhappy with the app and support. If you could provide us your support case number (i.e. by editing to add to your review) or create a new case via skosm@klarna.com, we would like to work with you to get the app working for your store.
I had some troubles installing the app due to some conflicting code, but nothing that wasn't speedily sorted by the customer service team. They had me up and running in a few minutes and were friendly and understanding throughout.
BlazePod UK - Thank you for your patience and for working with us. We appreciate it, Nicholas
Perfect!!!! This app makes my customers aware of how affordable my products can be with the help of a finance plan. Leaving nothing to the imagination but planting a seed that will reap, MORE SALES!
THANK YOU KLARNA
Very happy to hear you've been enjoying On-Site Messaging! Should you need any support, do reach out to us.
Excellent application and serious and fast support.
In this way, customers are easily guided in their choice to use this type of payment.
It is safe, easy and fast.
Thank you for the great review VERGA-Plast Store; we agree that on-site messaging is a great way to show your shoppers that Klarna payment methods are available throughout the shopping journey and boost your sales!
Works great! Little bit of struggle when installing.. A big improvement would be if there would be a recurring payments app for Klarna <3
Thanks very much for the review and nice rating; we appreciate it! We are continually working to improve our Klarna + Shopify integration and recurring is on our radar.
I was hesitant to use the app after reading the reviews, but I was pleasantly surprised. I was able to install the Klarna messaging on our product pages without too much trouble. We use the Atlantic theme. Although I wasn't able to place the messaging where I would have liked, I was able to find a spot within the product description to place it. I received an error message when I tried to place it near the product pricing information where it really belongs notifying me that there was a conflict. Typically, with this type of install, the user must modify the liquid, so it was great to have a free app that allowed me to place the Klarna message.
Thank you for your review. We're glad you tried the app and you were pleasantly surprised. Regarding the error, when dragging the pink box on the store preview page, the code is trying to attach to a CSS element on the page that will work across all product pages. That CSS element is how the code knows where to insert the placement code into the page. The error you received happens when the code determines that the chosen position will not work well, meaning the CSS element chosen is not a good choice across pages. The code is designed to guide to an appropriate element on the page and enable adding on-site messaging to a store without requiring you to update any code directly, but of course that isn't always simple. If desired or necessary, the app does also allow the option to instead manually enter an appropriate CSS element (under the Ad Position->CSS option).