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Super App, full integration with our website and our theme. The service team done also our request within 24 Hours which is quick compare to the size of company.
So far very happy to use Klarna just like our customers.
Hi Elite Screens,
Thank you very much for taking the time to rate our app.
We are very glad you're happy with the app and the support you have received.
Please feel free to get in touch for any support needed in the future.
FANTASTIC! So, so helpful so far and easy to customise for your own theme. The support from Mimmi was phenomenal as well.
Thank you Wall To Wall Music Livingston for the great review!
I've been contacting support but no response. The ad position isn't working. This isn't right. What do I do?
Hi Betshias,
I'm sorry the app isn't working for your store. I've requested partner access to your store so that I can help.
This app does not perform as expected, nor could we get reliable support from them to make it work as promised. For example, support kept saying the app can definitely show only Klarna’s 4 payment option (which is what we wanted), but instead the app keeps cycling through messaging for all of Klarna’s options (such as buy now, pay in 30 days). Support doesn’t seem to understand their own apps. Do they think Shopify is some niche player and it’s not worth opening up their own apps to see how they work (or don’t work)? It’s very peculiar.
I was super impressed by Klarna CEO, Sebastian Siemiatkowski, and Klarna’s operations in Europe. However, Klarna US is a different operation. As in, almost completely different. I was surprised.
The US operation even has a completely different CEO. One that comes off far worse in interviews than Sebastian, unfortunately. He repeatedly says “yes no” to almost everything asked of him, which is a concerning tic. This may indicate that even doesn’t know how Klarna works yet. He may need to grow into the job, which could take some time.
As another review said, we were thought we were approved and promoted Klarna... then we found out their rep didn’t set us up right. We then had to make site modifications that others in the same industry (such as The Fragrance Shop and Perfume Direct) were not required to do, which gave us no examples to follow. The rep made promises of help which she did not deliver. Not only was this a needless and peculiar complication, it is a tangible form of discrimination that puts us in an inferior position. It simply isn’t right.
I still have high hopes for Klarna, as their European operation is top notch. However, their US operation and Shopify apps all need to be rethought and redone to raise standards dramatically. They already seem to be “be there” in Europe. They just need to rise to the same level in the North America. - Dan K
After looking into the issue you've reported, we just have a couple of questions to help us better understand the situation. If you open a support case via skosm@klarna.com, we'd be happy to support you to make sure On-Site Messaging is working as desired.
You stated that the messaging is promoting various Klarna Payment options rather than Pay in 4 Installments. This is due to the fact that your online store is configured to offer the full range of Klarna Payment methods, but would you rather it be changed to just Pay in 4 Installments? This is absolutely something we can help with. This would change the app messaging to only reflect this payment method. It is important to bear in mind that there is a minimum amount for OSM to display which is based on your Klarna contract and configuration.
We also have a planned update to the app which will include up-sell messaging, so that customers will be greeted with the option to add XX amount to their basket in order to reach the minimum amount for Installment payments.
If you could get back to us with the above information, we will get to work!
We do appreciate all feedback, and will continue to work on improvements to the On-Site Messaging feature.
I installed and setup everything so nicely and it is working perfectly with my store. Super easy to set up.
Thank you SHOPMAX for this great review! We're glad the app worked well for you and we appreciate you posting a review.
It won't work !! I've emailed twice and spoken to someone on the chat, no one can help !!!! I love using Klarna as a customer which is why i wanted it for our website however after over a week of contacting Klarna and no one helping maybe it's time to look somewhere else !!! Not impressed with the lack of support
Hi La De Da Boutique, I'm sorry to hear that you have had issues with our On-Site Messaging app and are not happy with the support you have received so far.
We will be in touch soon to help you resolve the issue.
Mimmi has been a superstar from the start. Sorted all our issues and onboarding questions answered in no time. Thank you again!
Thank you UNCU London for taking your time to leave us a great review. We really appreciate it!
Contacted the support team 2 times and they are not answering me. Hopefully they see this and help.
Hi Fully Vibed,
We're sorry that you didn't receive great support yet. I see that you store was successfully integrated with Klarna in your checkout yesterday per your first query. Regarding the second query about drag and drop in the On-site message app, I've requested collaborator access to your store just now so that we can debug further. We'll work with you to get everything working well!
Great app, very happy with look/feel on site. Support team are very good with helping with any changes made.
Thank you for the great review Nuevo Club! We're very glad to help make you happy!
The whole Klarna team is prepared and available! I had some problems with the plugin but their team supported me great.
Thank you Tecno Service Veneta for this review. We're very happy to help you and any merchant!