Reviews (219)

Overall rating
2.4
Counts per rating level
  • 37% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 41% of ratings are 1 stars
November 2, 2023

I have been trying to contact Klarna for well over a week now sending multiple messages to their support email. I try to sign into my karma account to finish setting it up and place the klarna sticker on my store so people know they have that option but I can't seem to get signed in to the klarna merchant portal to get help every time I try it says the password I set up is incorrect when it's not ...

Pearl Envy
United States
4 months using the app
Klarna replied November 6, 2023

Hello! Thank you for your review and sorry to hear you have had trouble signing in to the Merchant Portal. The email has been resent to you now so that you can log in. Please ...

May 22, 2020

Just Doesnt Work! I had QuadPay working like a Charm! Somehow Klarna, despite bigger player in this market cant figure out its onsite messaging app!
Just DOESNT WORK no matter what you do!

The Shades Hut
United States
3 months using the app
Klarna replied May 22, 2020

We're sorry the app is not working for you yet, but our support team (available at skosm@klarna.com) can work through this with you to get the app working for your store.

May 21, 2020

This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.

Venice Design
United States
About 2 months using the app
Klarna replied May 21, 2020

Hi Venice Design,
We'd like to help you getting this working for your store. If you haven't already, please open a support case by emailing skosm@klarna.com

August 29, 2023

It worked fine for some weeks but now has everything became
invisible for some reason. There are hard to get support! I have tried all of the guidelines without any solution. When you click on customize theme are they still there but not displaying. No where to find support, I send a email to skosm@klarna.com without any response

LYXY
Sweden
About 2 months using the app
Klarna replied September 1, 2023

Hi LYXY,

We're sorry to hear that you have been having troubles with your On Site Messaging placements for your site.

It appears that the placements are now active on your ...

March 8, 2023

App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app

Honesty Sales
United Kingdom
About 2 months using the app
Klarna replied March 9, 2023

Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.

Our developer team are looking into this for you & ...

November 15, 2020

I didn't even get a chance to leave a positive review, because since i applied to get Klarna integrated with my site, i am still waiting for my application to process which i applied two months ago,,, i have emailed few times klarna but no reponse...still. Thats the reason for my rating

BULB LONDON
United Kingdom
About 2 months using the app
Klarna replied November 16, 2020

Greetings Bulb London -
Our team attempted to contact you via email on 14-Oct asking for more information. Please double check your spam folder for our message. If the ...

April 28, 2021

Doesn’t work with the previewer so cannot use on the store. Reached out to support & not received anything back!

Revvintage
United Kingdom
About 2 months using the app
Klarna replied April 28, 2021

Hi Revvintage,
We would like to support you better. If you open a support case at skosm@klarna.com, you will get dedicated support for this app specifically. Thank you for ...

May 16, 2022

Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema

Museum Shop Italy
Italy
About 2 months using the app
Klarna replied May 16, 2022

Ciao Museum Shop Italy,
Ci dispiace per le problematiche inizialmente riscontrate e che le tempistiche per la risoluzione del problema abbiano richiesto qualche giorno di ...

October 7, 2021

I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven ...

Seadon
United States
About 1 month using the app
Klarna replied October 8, 2021

Hi Seadon,
We're very sorry you didn't receive good support yet. You will receive a reply from our support team very soon today via the ticket you opened yesterday to answer ...

June 21, 2023

The app simply does not work. Would be great if someone could contact us and get this sorted. Just keeps saying error

PlatinumShoeCare
United Kingdom
About 1 month using the app