Reviews (219)

Overall rating
2.4
Counts per rating level
  • 37% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 41% of ratings are 1 stars
May 18, 2021

Fantastic customer support at Klarna, fixed my issue quickly! would recommend the app and the team behind.

Crypt21
United Kingdom
9 months using the app
Klarna replied May 18, 2021

Thanks very much for your recommendation Crypt21; we appreciate it!

Edited January 26, 2021

I had the most refreshing and pleasant customer support experience I have ever had HANDS DOWN. I was not using the On-Site Messaging on my site and Courtney was absolutely amazing she took the time to explain the benefits of the app and even went to far as to walk me through adjusting the banner placement in my home page and product pages. I actually called in for something completely different ...

Wood N Wicks Candle Company
United States
7 months using the app
Klarna replied January 26, 2021

Thank you for the fantastic review Wood N Wicks Candle Company! We agree that Courtney is great, and very glad she was able to help you.

October 5, 2023

I was setting up the hard way through code and after a lot of tears, I then installed this app.... Thankyou!

Mindless Shoppers
Australia
7 months using the app
Klarna replied October 13, 2023

Thank you for your review!

February 23, 2021

Just patterned with Klarna and I’m already loving it! Exceptional service aswell, very quick responses if you need any help.

JAI + CO
United Kingdom
7 months using the app
Klarna replied February 23, 2021

So glad you're loving Klarna, and we'll work hard to keep it so. Thanks for the review JAI + CO!

October 4, 2023

Funktioniert auch bei Deutschen Shops!! Alles ging schnell und Super, keine Probleme oder sonstiges. Positiv überrascht! Viele verschiede Layouts, für jeden Shop was da. Conversion Rate und generelles Vertrauen im Shop erheblich gestiegen. Würde ich jedem Shop-Inhaber auf jeden Fall empfehlen. Ein Muss!!

Internationale Videos
Germany
6 months using the app
December 31, 2021

Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.

smativi
United Kingdom
6 months using the app
Klarna replied December 31, 2021

Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!

January 5, 2021

Great app and brilliant customer service. Always reply swiftly and have helped us with some customizations. Highly recommend if you use Klarna

Courthouse Interiors
United Kingdom
6 months using the app
Klarna replied January 5, 2021

Thanks for the great review, Courthouse Interiors! We're always happy to help!

August 24, 2020

The app worked fine on a Shopify theme, but didn’t work on a complex theme from Theme Forest. We reached out to support team and they fixed the issue quickly. Totally recommending Klarna to other business owners in our circle.

Thank you.

The Decor Brand
United Kingdom
6 months using the app
Klarna replied August 24, 2020

The Decor Brand -
Thanks for the great review! We are so happy you were pleased with our support. We will continue to work hard to provide great products and great support to ...

November 3, 2020

Fantastic service and help! I had problem with installation but its been solved very quickly! Many thanks :)

Bijoux de Chagall
United Kingdom
5 months using the app
Klarna replied November 3, 2020

Thank you for the very nice review!

August 17, 2020

This app was a bit difficult to use at first, however when i reached out to customer support they were very helpful in setting up the features that i requested and were generally very helpful with other queries that i had, and now everything is running smoothly :)

TheLifestyleHut
United Kingdom
4 months using the app
Klarna replied August 18, 2020

Thank you for the kind review TheLifestyleHut! We're glad everything is running smoothly for you. Our team is available to help any merchant who requests support and we'll ...