Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
August 3, 2020

I really hate leaving bad reviews because people work hard on their product, but after spending almost 3 hours trying to set this up a few weeks ago, and had it “on my store” thinking it was setup and ready to go, I find that there is no Klarna button on my site anywhere so the setup was not successful. I don’t understand I thought I done everything, completed all the steps...

The setup is extremely tedious and confusing, I won’t be trying again. I will have to look for another provider with a more simple setup, it really shouldn’t have been this hard.

Thanks

Beluga
United Kingdom
30 days using the app
Klarna replied August 4, 2020

Beluga,
We're very sorry to hear that you've had trouble getting started with the On-Site Messaging app. We are doing our best to simplify the setup of the App.

If you wish to get help on the installation, we strongly advise to speak to our dedicated support team by emailing skosm@klarna.com and they'll be able to guide you through the process.

March 19, 2020

Seriously bad. The app does not work. I created two placements and they say active. They do not appear on my site. That is forgivable. But the absolute lack of support and being given the run around by Klarna just makes it all the more bitter. I contacted 3 different support departments and they keep pushing me off to someone else, who has no idea about the case at the start and simply keep referring me back to the standard guides. THE. APP. DOES. NOT. WORK. They must be leaving so much money on the table if it performs this badly with such awful support.

EarthBits
United Kingdom
27 days using the app
Klarna replied March 19, 2020

We're very sorry to hear that you've had trouble getting the app installed on your store, and that you haven't received the necessary guidance.

We do have a dedicated support team to standing by to assist with the On-Site Messaging App, and they can be contact by emailing skosm@klarna.com

December 6, 2019

Ich habe nach Monaten gemerkt, dass die App nicht funktioniert hat. Mehrere Tausende Menschen waren auf meiner Seite um über Klarna zu zahlen jedoch es nicht funktioniert hat..

Danke dafür !!!!!!!!!!!!
Wirklich zum Kotzen!!
Ich wurde erst aufmerksam gemacht, dass es nicht funktioniert hat! Bitte beheben Sie diese Probleme!

Wirklich!

ClassiK-Store
Germany
26 days using the app
Klarna replied December 6, 2019

We’re very sorry to hear that you’ve been having issues getting Klarna Payments up and running.

If you could send an email to SKOSM@klarna.com our team is standing by to ensure that the issue is resolved as quickly as possible.

Wir bedauern zu hören, dass Probleme beim Einrichten unseres Klarna Payment Produkts aufgetreten sind.

Gerne senden Sie uns eine Email an SKOSM@klarna.com. Unser Team ist für Sie da um Ihnen schnellstmöglich bei einer Lösung zu helfen.

March 10, 2020

The app is very limited. The onsite messaging section when you login to Klarna.com doesn't work. So stuck with the app option. Very difficult to add the messaging where you want them. Worst customer support I've ever had. The live chat they just recommended giving them a call. You call them and they cut you off TWICE whilst being passed from department to department.

Evolution Power Tools Ltd.
United Kingdom
25 days using the app
Klarna replied March 10, 2020

We're very sorry to hear that you've had trouble getting started with the On-Site Messaging app. If you would like help setting up the App, you can speak to our dedicated support team by emailing skosm@klarna.com and they'll be able to guide you through the process. We also have our support guide and an installation video which can be found here: https://www.klarna.com/international/business/shopify-on-site-messaging/

We are working hard to continually improve the app, and our support team are available to help with any issues.

February 25, 2020

Didn't help at all, had it installed for months of trying to install for them to turn around and say my app wasn't approved. They never informed me of this, such a waste of time.

Diamond Nation Hair Collection
United States
24 days using the app
Klarna replied February 26, 2020

We're sorry that you've had installation issues, and apologize that there wasn't better engagement around this.

We are working constantly to improve our communication and make sure any problems are responded to quickly and effectively. We are sorry that we weren't able to assist you further.

May 1, 2023

Hi,

App is not possible to install?
As soon as I download the app it says: Mid not found for the domain.
This is common for all my stores. Really weird. It says that I need to check that klarna is installed as a payment option, and it is!?

EcoFriendlies
Sweden
21 days using the app
Klarna replied May 1, 2023

Hi EcoFriendlies,
Your store has Klarna active within Shopify Payments, but also Klarna as a direct payment method partially integrated, which is interferring with your account connection in the on-site messaging. If you search for the direct Klarna payment method, and uninstall the "Klarna" app (and either wait 48 hours for the database data be auotmatically cleared or request support via skosm@klarna.com for manual clearing of the data).

https://docs.klarna.com/platform-solutions/shopify/ has additional info about these different integration methods, but our team at skosm@klarna.com is available to help with these steps to get this working well for you.

June 4, 2020

DON'T MISS THIS APP.
WE ARE IN 2020 AND THEY ARE NOT ABLE TO CREATE A SIMPLE SET UP. YOU ARE RIDICULOUS AND INEFFICIENT. INSTALL "QuadPay". easy setup

Ciao Markets
United Kingdom
17 days using the app
Klarna replied June 4, 2020

Hi Ciao Markets,
We're sorry that you've had difficulty installing the On-Site Messaging App. If you could email our support team at skosm@klarna.com they'll be able to walk you through the process, or you can visit our FAQ at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html or watch the installation video on the listing. We do hope this helps.

September 30, 2020

Absolutely shocking organisation, full of idiots who do have a clue what they are doing. I can't be bothered to go into the details here but £6,000.00 in abandoned checkouts and their inability to do anything about it tells you all you need to know. ALL MERCHANTS PLEASE STAY WELL CLEAR, YOU HAVE BEEN WARNED!

Zero E-Scooters
United Kingdom
16 days using the app
Klarna replied October 1, 2020

Hi Zero E-Scooters,
We're very sorry that you were disappointed in our service. It is not prohibited or unexpected for customers to review their payment options by selecting a payment method in Shopify checkout, like Klarna, but not complete their order at that time, resulting in an abandoned checkout. Obviously we want to help our merchants minimize abandoned checkouts, and offering customers alternative payment methods like Klarna does usually help.

March 2, 2022

after 4 weeks of trying to get this app to work with my store, I have given up One of the 3rd class apps. No response from support regarding setting up my UK account.. DON'T TOUCH THEM!!

Bon-ito
United Kingdom
14 days using the app
Klarna replied March 2, 2022

Hi Bon-ito,
We're so sorry that Klarna hasn't provided good support. We'll review your case further to see how we can improve to provide better support going forward and learn from this mistake. We hope to win back your business, so a Klarna merchant support person will reach out to you soon.

July 31, 2020

I'm afraid Im following suit .. the support for the installation is really really poor - been waiting over 10 days for some sort of support - don't answer the phone because 'were in a meeting' with no call backs. Shouldn't be this hard. About to uninstall and go to a competitor.

Science To Skin
United Kingdom
10 days using the app
Klarna replied August 4, 2020

Science To Skin,
We're sorry that you've had difficulty installing the On-Site Messaging App. We are continuously working to update the app to make the installation smoother. Our support has received your email and will assist you as soon as possible.