Reviews (219)

Overall rating
2.4
Counts per rating level
  • 37% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 41% of ratings are 1 stars
July 31, 2020

I'm afraid Im following suit .. the support for the installation is really really poor - been waiting over 10 days for some sort of support - don't answer the phone because 'were in a meeting' with no call backs. Shouldn't be this hard. About to uninstall and go to a competitor.

Science To Skin
United Kingdom
10 days using the app
Klarna replied August 4, 2020

Science To Skin,
We're sorry that you've had difficulty installing the On-Site Messaging App. We are continuously working to update the app to make the installation smoother. ...

April 25, 2023

Hasn't worked, nothing appears and no sign of any support. May as well just get rid of Klarna as a payment option

Annalise Jewellery
United Kingdom
8 days using the app
Klarna replied April 26, 2023

Hi Annalise Jewellery, I'm sorry to hear that you've experienced issues with our On Site Messaging app.

Our Merchant Support team will be in touch shortly to help you resolve ...

July 29, 2023

Will you ever fix this app? I've been trying to use this for months and it still doesnt work. You keep prompting the message that you will resolve the issue but nothing seems to be happening. I tried to email regarding the problem and didn't even get a response. What is this ?

LOULOUIS
Norway
8 days using the app
Klarna replied July 31, 2023

Hi Loulouis,

Thank you for bringing this problem to our attention. We apologise for any inconvenience and are currently working to update our documentation to better reflect ...

July 27, 2020

I am going to loose my mind , this app and integration has been a nightmare! there needs to be more full support KLARNA merchants , as this is an important element to payment gateways they have really missed out on helping shopify store owners integrating smoothly, too much reading and copy pasting is not helpful..

Pharaoh London Cosmetics UK Ltd
United Kingdom
7 days using the app
Klarna replied July 27, 2020

Pharaoh London Cosmetics,
Sorry to hear that you've had trouble installing On-Site Messaging on your site. We have located your support ticket you sent and will get back to ...

July 24, 2019

App doesn't work properly, and when you remove it, it leaves code in your files.

Contacted developer for help, no response yet.

Kick Game
United Kingdom
7 days using the app
Klarna replied July 24, 2019

We're sorry the app didn't work for you. If you email skosm@klarna.com we are happy to debug any issues with the app on your store.

The app has been updated to remove all ...

October 8, 2019

I was approved to use this app and was excited to offer it to my customers. I invested time in setting it up and advertised it to my customers. Then after already being set up for a few days I was informed I am not approved.

Very unprofessional and extremely disorganized. Terrible way to run a business.

Foley Security Solutions
United States
7 days using the app
Klarna replied October 9, 2019

Mr. Foley -
We're obsessed with providing a positive customer experience at Klarna and we apologize for your negative experience. We're working hard to make certain that the ...

February 7, 2024

Hi, I am not getting any response from support please. Having issues with the application and no response. When trying to select a static page it only allows me to see a certain amount of pages in alphabetical order, and the search tool doesn't work. I am unable to attach to my page because of this.

London Lash SANDBOX
United Kingdom
6 days using the app
Klarna replied February 9, 2024

Hello and thank you for your review! I can see a few support tickets open with you where our support has responded recently, the latest one being yesterday. If you have not ...

August 3, 2020

Going to have to join the queue of concerned users here, this app is terrible, the support team don't even check what they are sending out. By far this has been the worst experience of any Buy Now, Pay Later offering. The 6,000+ merchants must have fluked it

Gladiator Fitness
Australia
6 days using the app
Klarna replied August 4, 2020

Gladiator Fitness,
We're very sorry to hear you haven't received the necessary guidance from our end. We have the regional support looking into your integration with Klarna ...

February 8, 2023

impossible to install itry and cant made it visible on my ebsite also not see any support sad

IrenFaber
Poland
5 days using the app
Klarna replied February 8, 2023

Hi IrenFaber,

Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help ...

October 28, 2022

I am a new customer of Klarna, I have done the whole account process at Klarna in which it was approved. So far so good, but after installing the shopify application I received a notice inside the application that does not support the Online Store 2.0, how so? all the themes of shopify today are in this new version and you have no support? seriously that? what a technology delay... And now how do ...

GIVELP
United Kingdom
4 days using the app
Klarna replied October 28, 2022

Hi GIVELP,
We'll certainly support you via your existing support case; please know that our support team will reply as soon as they can, but that may be a few business days ...