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I am a new customer of Klarna, I have done the whole account process at Klarna in which it was approved. So far so good, but after installing the shopify application I received a notice inside the application that does not support the Online Store 2.0, how so? all the themes of shopify today are in this new version and you have no support? seriously that? what a technology delay... And now how do I install and use klarna? I sent a message to support yesterday and have not been answered yet either... They have already started badly in several aspects to be a company would be. I hope they help me and that they improve this outdated and confusing system of yours. Translated with www.DeepL.com/Translator (free version)
Hi GIVELP,
We'll certainly support you via your existing support case; please know that our support team will reply as soon as they can, but that may be a few business days depending on the case load.
This app does support Online Store 2.0 though, as documented at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks
Hopefully you can share the details of the notice via the case emails so that we can clarify that, and provide any other support needed.
App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.
Hi Aurora & Co.,
We're sorry that you are not happy with our services or app. We're like to try to work with you to resolve your issues with the app. Our team can work with you if you open a support case by emailing skosm@klarna.com
Doesnt work well for me. I want to use a variant of 1 widget (it was 3 variations) but for some reason i can't get is set correctly.... it keeps displaying 2 different type of variations every time i check. Asked for help @ klarna but won't help me....
Hello! Sorry to hear you were experiencing issues. We'd be happy to support you with this, please could you let me the number in your email communication to us and we can see how we can help you alternatively how we can make improvements to the app. Alternatively if you have not yet reached out via email please could you do so to merchant@klarna.com? Thank you in advance!
My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply
Hi Papaya Hair!
Thank you for sending in your emails yesterday. Your site is integrated with Klarna indirectly, using a payment service provider. Because of this, your On-Site Messaging app will require some special set-up. One of our support agents has just responded to your email, and will assist with the set-up process. Thank you for choosing Klarna!
Unable to use, keeps reporting 404 error
Hello and thank you for your review. For this error there's usually a simple fix: either you have Klarna payments app in test mode, in which case please uncheck the test mode box in the payments app settings, save and test using the On-Site Messaging app again. The other option is that you have connected to the wrong endpoint in the On-Site Messaging settings. To check this disconnect and reconnect and make sure you choose the right endpoint (Europe/North America/Australia). Hope this helps! If you have further questions we are happy to support at merchant@klarna.com.
I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website
Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our team will work with you.
I installed the app and added a placement to my cart page. I put it under the additional checkout buttons and it was misaligned. Tried to move it but had no luck. So I removed it entirely and then my alternative payment buttons were misaligned in Safari and only two show up in Firefox! Disconnected app (which Klarna say will remove their code and get things back to normal) and then uninstalled the app but I still have the issue. Just add Klarna content to your website manually as this app does not work at all and just creates problems. Have emailed support hoping they can resolve the issue.
The app will completely remove all added code for you store, if as you've done, first disconnect your account in the Settings page of the app before uninstalling (as documented at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html#h.9m8fqltx70vg).
We do not currently find any Klarna code in your store, but we will certainly work with you to resolve any remaining issues relating to this app via your support case.
I have done the whole account process at Klarna in which it was approved.
After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0!
My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront.
Please contact me.
Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store.
Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality.
Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.
Triple AAA Fashion Collection
Dear Klarna, We Were Rejected By Our Application Because, Of The Following Incompetency Reasons From Klarna:
Klarna Have Limited Product Categories Selection To Choose In Wide Varieties
Klarna Told Us We Have Too Much Ads Running On Our Site.
This Is The Most Dumbest And Stupidest Thing I Have Heard To Be Rejected! Seriously Ya'll Need To Get Ya'll Act Together & Stop Using B.S Reasons That Don't Make Sense!
Now Tell Me This Thing Ya'll Didn't Look At The Key Points Of Our Application Like We Have The Standards To Offer As A Business Entity!
Before We Applied To Klarna, We Reached Out To Support To Find Out Some Basic Information On How Klarna Works! 3 Times We Sent Emails To Support & Didn't Get No Reply Until Over 3 Weeks Or More After!
Ya'll Support Sucks! O Stars Ya'll Get From Us As A Banking Services That Klarna Provides. KINDLY NOTE THAT WE ARE A SMALL BUSINESS ENTITY THANKS FOR NOT TRYING US BUT, FALL US AUTOMATICALLY WITHOUT TRYING US AND IF KLARNA DON'T KNOW US AT PRESENT. DON'T THINK THEY WILL KNOW US WHEN WE ARE WELL ESTABLISHED IN THE FUTURE!
Triple AAA Fashion Collection -
We're very sorry to hear you did not receive necessary and proactive guidance from our end. We'll reach out directly on email to identify how we can help. Nicholas @ Klarna
I was not able to put the on site message on mine. it was not popping up what so ever. go frustrated an gave up!
We're sorry the app didn't work for you yet, but we're here to support you to get it working. For support, please email skosm@klarna.com so we can help you.