Reviews (219)

Overall rating
2.4
Counts per rating level
  • 37% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 41% of ratings are 1 stars
October 11, 2022

App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.

Aurora & Co.
France
3 days using the app
Klarna replied October 11, 2022

Hi Aurora & Co.,
We're sorry that you are not happy with our services or app. We're like to try to work with you to resolve your issues with the app. Our team can work with ...

October 26, 2023

Doesnt work well for me. I want to use a variant of 1 widget (it was 3 variations) but for some reason i can't get is set correctly.... it keeps displaying 2 different type of variations every time i check. Asked for help @ klarna but won't help me....

Culminar
Netherlands
2 days using the app
Klarna replied October 27, 2023

Hello! Sorry to hear you were experiencing issues. We'd be happy to support you with this, please could you let me the number in your email communication to us and we can see ...

December 1, 2021

My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply

www.papayahair.com
China
1 day using the app
Klarna replied December 1, 2021

Hi Papaya Hair!

Thank you for sending in your emails yesterday. Your site is integrated with Klarna indirectly, using a payment service provider. Because of this, your On- ...

December 6, 2023

Unable to use, keeps reporting 404 error

六水斋-Liushuizhai
Hong Kong SAR
About 23 hours using the app
Klarna replied December 8, 2023

Hello and thank you for your review. For this error there's usually a simple fix: either you have Klarna payments app in test mode, in which case please uncheck the test mode ...

February 25, 2023

I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website

Yakeros
Norway
About 22 hours using the app
Klarna replied February 25, 2023

Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our ...

August 21, 2019

I installed the app and added a placement to my cart page. I put it under the additional checkout buttons and it was misaligned. Tried to move it but had no luck. So I removed it entirely and then my alternative payment buttons were misaligned in Safari and only two show up in Firefox! Disconnected app (which Klarna say will remove their code and get things back to normal) and then uninstalled ...

9 for 9
United Kingdom
About 8 hours using the app
Klarna replied August 21, 2019

The app will completely remove all added code for you store, if as you've done, first disconnect your account in the Settings page of the app before uninstalling (as ...

August 15, 2023

I have done the whole account process at Klarna in which it was approved.

After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0!

My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront.

Please contact me.

Audi e-tron foil by Aerofoils
Germany
About 4 hours using the app
Klarna replied August 17, 2023

Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store.

Our app is able to support Shopify 2.0 themes either with our vintage ...

August 14, 2020

Triple AAA Fashion Collection

Dear Klarna, We Were Rejected By Our Application Because, Of The Following Incompetency Reasons From Klarna:
Klarna Have Limited Product Categories Selection To Choose In Wide Varieties
Klarna Told Us We Have Too Much Ads Running On Our Site.

This Is The Most Dumbest And Stupidest Thing I Have Heard To Be Rejected! Seriously Ya'll Need To Get Ya'll Act Together & ...

Triple AAA Fashion Collection
United States
About 4 hours using the app
Klarna replied August 14, 2020

Triple AAA Fashion Collection -
We're very sorry to hear you did not receive necessary and proactive guidance from our end. We'll reach out directly on email to identify how ...

September 24, 2019

I was not able to put the on site message on mine. it was not popping up what so ever. go frustrated an gave up!

Beautiful Liars Cosmetics
United States
About 2 hours using the app
Klarna replied September 24, 2019

We're sorry the app didn't work for you yet, but we're here to support you to get it working. For support, please email skosm@klarna.com so we can help you.

July 1, 2020

Guys...it’s 2020 why do I feel like I’m trying to build a gaming computer from scratch?? I, like many others have stated will just stick with quadpay and their flawless installation.

Meadeux
United States
About 1 hour using the app
Klarna replied July 2, 2020

We're sorry you found the app too complex. We are continually working to improve and simplify it the process of it.

We were unable to locate a support ticket for your store, ...