Klarna On‑Site Messaging , 202 reviews
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TERRIBLE APP AND TERRIBLE SUPPORT! App doesnt work and doesnt allow you to add the messenger tabs even though it says it does. The support is really bad and you keep being fobbed off. Def not worth the hassel.
We're sorry to hear that you have encountered somme difficulty in installing the app. We do have a dedicated Support team standing by to assist with any issues and they can be contacted directly at SKOSM@klarna.com. Should you wish to speak to them please do get in touch.
I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.
Hi Biofusions,
Our support team will happily help you get this app working for your store if you email skosm@klarna.com
With themes that don't support Shopify's Online Store 2.0 architecture, there is no consistently compatible way to always inject code for on-site messaging that can work across all vintage themes. We've worked hard to code options to attach to CSS, but depending on the theme, there isn't always a viable way to do so.
Compatibility and consistency are much improved with app blocks, but those are only available for themes that support Online Store 2.0 architecture; more info at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks
Regardless of the theme type though, we're happy to support whenever needed. We hope you'll give us the opportunity to get this working for your store.
Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte
Jättekonstigt
Hi bolddesignz,
While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at skosm@klarna.com, someone can review the configuration to help. I've requested collaborator access to your store now to help this process go quicker. Hopefully our team can help get this working for you soon!
It's terrible, you add Klarna to your site you try to add this app for messaging you have to manually put code on every page - when you ask for help they tell you to get a developer. Video makes it sound simple. But in reality it's crap.
Wildlife World - We apologize for the technical issues on our end and any response indicating that Klarna OSM will only work with help of a developer - we can assist in setup. Please contact skosm@klarna.com
I was excited when I came across the app and I downloaded it to my Shopify store. Once I had the app downloaded it told me that I need to manually input a merchant Id. I didn't understand so I googled the issue and did not get results. I then removed app because I thought there may be a glitch. I now can't reinstall the app to my Shopify it saids the app is no longer available?
We hope to get you back to being excited for this app! Please open a support case by emailing skosm@klarna.com and we'll work with you to get the app installed again and working on your store.
This app allows the installation and configuration for the messaging of Klarna in your store, but a prerequisite is to have Klarna Payments active and successfully configured for your Shopify store as an alternative payment provider, per https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html
As long as Klarna Payments is active, when this on-site messaging app is installed, the Klarna API Merchant Id will automatically configured in the app as part of the install.
If you do not yet have Klarna API credentials, you can sign up at klarna.com
To concur with other reviews, I found it painful to set up and ultimately nothing happened, so deleted. Amazed that a company of Klarna's resources can't create a simple app that integrates with the world's largest ecommerce provider. Poor.
We're sorry to hear that you had trouble installing the app. We do have a support team standing by to assist with any integration questions, and you can email them directly at skosm@klarna.com. Alternatively, we have an installation video that you can follow here: https://www.klarna.com/international/business/shopify-on-site-messaging/
We do hope this helps, and that you'll give the app another go.
Would be nice if they had instructions as to how to set it up. Got stuck on credentials.... what credentials were needed? I couldnt tell you.
We're sorry you got stuck. We do have a Support Guide for this app available at: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html
From the Support Guide: When you first install the app, your Klarna API credentials will be automatically connected, as long as you have already completed the Klarna Payments for Shopify integration. If you haven't yet integrated Klarna Payments for Shopify, see instructions at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf
If you don't yet have Klarna API credentials, you can sign up at https://eu.portal.klarna.com/signup
We hope this helps make the installation steps clearer, but if you need support, we're available at skosm@klarna.com