Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
November 30, 2021

Very helpful indeed - sorted my issue out very quickly so thank you very much :o) it’s now working perfectly on my website!

Be-Dazzling by Sparkle Supplies UK
United Kingdom
4 days using the app
Klarna replied November 30, 2021

Thank you for the great review! Happy we could help this time, and anytime help is needed!

November 2, 2020

The app wouldn't download onto Shopify but I contacted the Helpdesk and Mimmi was super helpful and got it sorted for me right away. Great service!

indiesattic
United Kingdom
4 days using the app
Klarna replied November 2, 2020

Hi indiesattic,
Thank you for the great review! We appreciate you taking the time to share your feedback about the app and Mimmi. We agree that Mimmi is doing a great job!

Edited September 22, 2020

Mimmi in Merchant Support was very helpful and sorted a technical issue relating to the app install for us very promptly and efficiently.

RAFFAELINA.COM
United Kingdom
3 days using the app
Klarna replied September 22, 2020

Hi Raffaelina,
Thank you for leaving this great review. We're glad you are pleased with Mimmi's support. She's a gem!

August 17, 2020

The installation of this app was straightforward, I took my time doing it and followed all the on screen directions. I have tested different products on my site by going through the checkout procedure and the Klarna app is working just fine. I don't know why there are so many one star reviews, you just need to take time and carefully follow the procedures to install the app successfully.

The Original Tea Company
United Kingdom
1 day using the app
Klarna replied August 18, 2020

Thank you for the great review The Original Tea Company! We hope that merchants can use the app on their own like you did, but if anyone needs support, we're happy to help as well.

December 16, 2020

Brilliant APP. Mimmi in customer support is excellent too and helped me out with a problem I had (which was my fault...) - Thanks guys :)

Modern Cloth Nappies
United Kingdom
1 day using the app
Klarna replied December 16, 2020

Thank you so much for the great review Modern Cloth Nappies; we appreciate it!

March 18, 2021

Easy to install and use. Very good and helpful customer service. Already seeing customers buying using Klarna.

Actual Fact Clothing
United Kingdom
About 23 hours using the app
Klarna replied March 18, 2021

We're very happy you are happy Actual Fact Clothing! Thanks for the review!

April 14, 2023

I am using this app and it matches my need. The implementation on my site was very simple, in particular at the first difficulties the assistance was exceptional and very fast in intervening directly on the site and configuring, absolutely recommended .

sto usando questa app e corrisponde alle mie necessità . L'implementazione sul mio sito è stata molto semplice , in particolare alle prime difficoltà l' assistenza è stata eccezionale e velocissima nell'intervenire direttamente nel sito e configurare , assolutamente consigliata

pinkdoor
Italy
About 23 hours using the app
Klarna replied April 14, 2023

Ciao pinkdoor,
Grazie mille per il feedback!
Qualora in futuro dovessi avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi pinkdoor,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

Edited May 16, 2023

Buongiorno, ho installato correttamente questa app, ma non funziona bene con il thema debutify, desidererei poter utilizzare i servizi di Klarna, quindi poter informare i clienti che hanno a disposizione un servizio di pagamento dilazionato, ma l'app non me lo permette.
Contattando il servizio clienti Klarna, nel giro di pochi minuti mi contattano con cortesia ed efficienza, spiegandomi quale era il problema e risolvono alla grande!
Grazie mille
Servizio 10 e lode

Endurrad
Italy
About 23 hours using the app
Klarna replied May 16, 2023

Ciao Endurrad,
Grazie mille per il feedback! I nostri sviluppatori ne tengono conto per migliorare le funzionalità dell'app.
Qualora in futuro dovessi avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi Endurrad,
Thank you so much for your feedback! Our developers always works on improvements to the app.
If you do need any help in the future please just drop us a message - we are always happy to help!

October 27, 2021

I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.

Foot World
United Kingdom
About 21 hours using the app
Klarna replied October 28, 2021

Hi Foot World,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

Edited January 20, 2021

Works well and support is fast and very helpful. Thank you. - ART OF THE MOVIES - Original Vintage and Contemporary Movie Posters

Art of the Movies
United Kingdom
About 18 hours using the app
Klarna replied January 21, 2021

Thank you Art of the Movies for the review. We appreciate you taking the time to give feedback.