Overall rating
2.5
Counts per rating level
  • 40% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 38% of ratings are 1 stars
August 17, 2020

The installation of this app was straightforward, I took my time doing it and followed all the on screen directions. I have tested different products on my site by going through the checkout procedure and the Klarna app is working just fine. I don't know why there are so many one star reviews, you just need to take time and carefully follow the procedures to install the app successfully.

The Original Tea Company
United Kingdom
1 day using the app
Klarna replied August 18, 2020

Thank you for the great review The Original Tea Company! We hope that merchants can use the app on their own like you did, but if anyone needs support, we're happy to help as well.

December 16, 2020

Brilliant APP. Mimmi in customer support is excellent too and helped me out with a problem I had (which was my fault...) - Thanks guys :)

Modern Cloth Nappies
United Kingdom
1 day using the app
Klarna replied December 16, 2020

Thank you so much for the great review Modern Cloth Nappies; we appreciate it!

February 1, 2022

Easy to install. Easy to navigate. Really good at promoting an alternative payment option to new customers

aromatyk
United Kingdom
1 day using the app
Klarna replied February 1, 2022

Thank you aromatyk for this review. We're glad you're happy with the app & we'll work hard to keep it that way!

March 18, 2021

Easy to install and use. Very good and helpful customer service. Already seeing customers buying using Klarna.

Actual Fact Clothing
United Kingdom
About 23 hours using the app
Klarna replied March 18, 2021

We're very happy you are happy Actual Fact Clothing! Thanks for the review!

April 14, 2023

I am using this app and it matches my need. The implementation on my site was very simple, in particular at the first difficulties the assistance was exceptional and very fast in intervening directly on the site and configuring, absolutely recommended .

sto usando questa app e corrisponde alle mie necessità . L'implementazione sul mio sito è stata molto semplice , in particolare alle prime difficoltà l' assistenza è stata eccezionale e velocissima nell'intervenire direttamente nel sito e configurare , assolutamente consigliata

pinkdoor
Italy
About 23 hours using the app
Klarna replied April 14, 2023

Ciao pinkdoor,
Grazie mille per il feedback!
Qualora in futuro dovessi avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi pinkdoor,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

October 27, 2021

I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.

Foot World
United Kingdom
About 21 hours using the app
Klarna replied October 28, 2021

Hi Foot World,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

Edited January 20, 2021

Works well and support is fast and very helpful. Thank you. - ART OF THE MOVIES - Original Vintage and Contemporary Movie Posters

Art of the Movies
United Kingdom
About 18 hours using the app
Klarna replied January 21, 2021

Thank you Art of the Movies for the review. We appreciate you taking the time to give feedback.

September 17, 2020

Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!

UpCircle Beauty
United Kingdom
About 6 hours using the app
Klarna replied September 17, 2020

Hi UpCircle Beauty,
Thanks for your great review. Glad Mimmi got on-site messaging working for you, and glad you are happy with the app. Mimmi is great and we're happy she's on our team!

September 1, 2022

Appears to be working fine - no coding input required and the integration was seemless. Not sure what so many people are having trouble with looking at some other reviews!

WorldRaceCircuits
United Kingdom
32 minutes using the app
Klarna replied September 1, 2022

Thank you WorldRaceCircuits for this great review! We're very glad the app works well for you.

We've worked hard to improve the app over time, with a major update relating to Shopify's improved theme architecture for Online Store version 2.0, which enables our app to integrate better with themes using App Blocks, and avoids many of the issues merchants had previously.

Thank you again for taking the time to share a review; we appreciate you very much!

December 14, 2021

Hello, I see Ireland is not listed in the country list to use this app on a Shopify store. is that going to change anytime soon? I would like to use it for my store.

ZakFrench
Ireland
16 minutes using the app
Klarna replied December 14, 2021

Hi ZakFrench,
Klarna is available for Ireland for Shopify as an alternative payment method, but not available as a local payment method within Shopify Payments for Ireland. This Klarna On-site messaging app does work for EUR currency, including Ireland. Klarna is listed as a payment gateway at: https://www.shopify.com/payment-gateways/ireland

Please email skosm@klarna.com if we can help further, and if you share where Klarna is not listed as supporting Ireland, we'd like to update it if appropriate.

Thank you for the review & your interest; we look forward to working with you!