Reviews (218)

Overall rating
2.4
Counts per rating level
  • 38% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 40% of ratings are 1 stars
October 14, 2019

Sadly this app did not work, Klarna payments did not work. You sign up for the payments on Klarna website - I chose Slice it in 3 where the customer can pay in 3 installments. Shopify support hadn't got a clue what I was talking about - I tried buy now, pay later this worked but not what I want. Seriously Shopify and Klarna how difficult is it to align the service. Both supports promised to get ...

Curvaceous Beauties
United Kingdom
About 1 hour using the app
Klarna replied October 14, 2019

We're sorry for your frustrations. Shopify does not support third party apps like Klarna, but we are happy to support via skosm@klarna.com

March 27, 2020

TERRIBLE APP AND TERRIBLE SUPPORT! App doesnt work and doesnt allow you to add the messenger tabs even though it says it does. The support is really bad and you keep being fobbed off. Def not worth the hassel.

Bullabaloo
United Kingdom
36 minutes using the app
Klarna replied March 27, 2020

We're sorry to hear that you have encountered somme difficulty in installing the app. We do have a dedicated Support team standing by to assist with any issues and they can ...

February 3, 2023

I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.

Biofusions
United Kingdom
34 minutes using the app
Klarna replied February 4, 2023

Hi Biofusions,
Our support team will happily help you get this app working for your store if you email skosm@klarna.com

With themes that don't support Shopify's Online Store ...

December 22, 2022

Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte

Jättekonstigt

Bolddesignz
Sweden
31 minutes using the app
Klarna replied December 22, 2022

Hi bolddesignz,
While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at skosm@klarna.com, ...

December 4, 2020

It's terrible, you add Klarna to your site you try to add this app for messaging you have to manually put code on every page - when you ask for help they tell you to get a developer. Video makes it sound simple. But in reality it's crap.

Wildlife World
United Kingdom
28 minutes using the app
Klarna replied December 4, 2020

Wildlife World - We apologize for the technical issues on our end and any response indicating that Klarna OSM will only work with help of a developer - we can assist in setup ...

August 21, 2019

I was excited when I came across the app and I downloaded it to my Shopify store. Once I had the app downloaded it told me that I need to manually input a merchant Id. I didn't understand so I googled the issue and did not get results. I then removed app because I thought there may be a glitch. I now can't reinstall the app to my Shopify it saids the app is no longer available?

Boss'd Up Culture
United States
27 minutes using the app
Klarna replied August 22, 2019

We hope to get you back to being excited for this app! Please open a support case by emailing skosm@klarna.com and we'll work with you to get the app installed again and ...

May 14, 2020

To concur with other reviews, I found it painful to set up and ultimately nothing happened, so deleted. Amazed that a company of Klarna's resources can't create a simple app that integrates with the world's largest ecommerce provider. Poor.

FRAHM Jacket
United Kingdom
17 minutes using the app
Klarna replied May 14, 2020

We're sorry to hear that you had trouble installing the app. We do have a support team standing by to assist with any integration questions, and you can email them directly ...

November 16, 2019

Would be nice if they had instructions as to how to set it up. Got stuck on credentials.... what credentials were needed? I couldnt tell you.

Aviator Custom Print
United States
9 minutes using the app
Klarna replied November 16, 2019

We're sorry you got stuck. We do have a Support Guide for this app available at: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html

From the ...