Reviews (71)
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We've used this software at multiple companies that I've worked for. It checks all the boxes. Customer support can be hit or miss. There are really good CSR's and then there are ones that need assistance. For the more difficult issues, I would ask for Tracy N. She's as good as it gets and actually opened my eyes to more functions that klaviyo could do than I initially understood.
the best email marketing for e-commerce period end of story. it is 5/5 on its own but their customer service makes it a 10/5. theyre incredible. don't waste your time with any other email marketing service if you're an ecommerce store. this is the one you want
It's ALMOST perfect, and has come 1000 miles since we first evaluated it early this year. Several key features we requested at that time have been implemented, which precipitated our switch from another popular reviews app. The integration with Klaviyo email is a huge differentiator for this product.
The ONE feature that would make this a 5: In the widget for a full Reviews web page, it doesn't show the store's response to the reviews. This is crucial in mitigating the impact of negative reviews.
Will be happy to upgrade this to a 5-star when that feature is added.
Very insightful review. We have shared this with our product team to help evaluate your suggestion. Thank you for giving our app another try, and we're continuing to improve the product -- keep an eye out for all the new features!
I do love this review app as an add-on to Klaviyo email marketing. It's easy to import reviews from other platforms, and create review requests. I don't like that people can leave star ratings without their name attached, though.
Hi there! Thank you for your feedback. People cannot leave star ratings without names -- only verified buyers can leave star ratings and their names are always shown. Also, you can disable this setting and require that all reviews must include text. You can find this setting on https://www.klaviyo.com/reviews/settings/submission-page and under "behavior" of our new editor experience.
Please contact Klaviyo support and we're happy to show you how.
Works really well for us, collecting reviews and Q&As. With a clear performance overview from the dashboard.
We love Klaviyo! Reviews and email marketing are so essential to running a small business. The software is super user-friendly and you can get many features for free! Way better than Mailchimp. 5 stars. Go team.
Love being able to integrate review collection with my existing Klaviyo flows. I also love that Klaviyo collects star rating reviews without the customer having to leave a text review.
Enjoying the Klaviyo Reviews app very much. It was very easy to set up and implement. Customer Support is terrific too. Thank you so much.
We have been using this app since day one and love it. Its integration with Klaviyo email is a plus. It was straightforward to integrate into our store and updating the setup and widget is also very easy.
The best. Really happy switching to a platform where my emails, SMS, and reviews are all in one place with loads of customization. Great customer service, too.