I received assistance from Naana, he displayed patience especially since I was asking so many questions. He took his time and granted my request. Thank you!
Handmade In Conifer
I’ve been using Kudobuzz for over 2 years and it’s been a great experience from the beginning. The customer support has ALWAYS been excellent. They always answer questions quickly, resolve issues quickly and even did some specific code changes for me. All of this has been on the FREE plan! I am still on the free plan, as it supports publishing up to 50 reviews and I’m not there yet. I’m surprised that the free plan offers so much functionality! I’m able to customize things and the various widgets are available for me to use (e.g., widget to show a slide of all reviews, widget to show a "trust seal” reviews badge, widget to display a full page of my reviews...and more).
I LOVE that I can collect site level reviews along with product reviews. That is a must-have feature I require, as so much of my jewelry is unique/one-off so the product page goes away when I can’t make that product any longer. I wouldn’t want to then lose any product reviews that were left for a product I don’t make/sell any more. Not only can the customer decide to leave a site-level vs product review - on the manage reviews dashboard I can convert a product review to a site review!!! Perfect!!
I also love that I can manually input reviews. E.g., I sell my jewelry on Amazon Handmade and get reviews there. If I was on the first level paid plan, I would be able to sync and collect my reviews from Amazon, but on the free plan I can’t. So, for now, I’m entering my Amazon reviews manually to Kudobuzz. I’m just happy there is a way to do this.
In addition, I also really love that I can set Kudobuzz up to auto-publish any review over x # of stars - that’s a time saver. And, even on the free plan, I have it set up to send emails requesting reviews. Seriously, there are a lot of features available for free.
Of course, I do want the additional functionality that is offered with the paid plans, so I will need to upgrade at some point.
One feature I REALLY wish was in the first level upgrade plan (“Breakfast plan”, currently priced at $13/month) is the ability to offer a discount coupon code to entice someone to leave a review. It looks like that is only available once you upgrade to the “Lunch plan” at $20/month plan. Considering the $13/month plan supports up to 1000 reviews, I think it should include the “coupon code” feature at that level of plan. Coupon codes are one of the ways to generate more reviews, so why is it only available at the 3rd level plan for $20/month? If I already had over 1000 reviews, I wouldn’t need the coupon code feature so badly!
The other VERY important functionality for all reviews is to have Google rich snippet reviews. For Kudobuzz, they say that is “coming soon” - unfortunately, it’s slated to be in the $20/month plan. I hope they add this functionality soon, and I REALLY hope they include it in the $13/month plan instead. It’s just SO important. For example, Stamped.io supports rich snippets on their free plan, and Yotpo also supports rich snippets (although I’m not sure if with their free plan). So, it’s truly a negative that Kudobuzz does not yet support rich snippets at all.
Of course, the other two apps I mentioned have different features offered with their various free and paid plans, so there are tradeoffs you need to make when deciding which features are the most important to you so you can choose which app will provide you the best bang for your buck (or for free!). For me at this point, Kudobuzz gives me what I must have right now. Hopefully, they will support other functionality I will be needing when I am ready to upgrade to a paid plan. Given all that, for my needs right now, this is a 5 star app. For my upcoming needs, the lack of availability of coupons and Google rich snippets would make this a 4 star app for me in the future.
Hope this info helps someone!
I had trouble importing my reviews from Etsy to Shopify, so I was happy with their customer service. They were fast and helpful.
Earth Energy Gemstones
With Kudobuzz I was able to import all of my Etsy reviews into Shopify. From there I had excellent app support from David who responded immediately to my questions regarding installing the widget onto my product pages. It's great to have such quick support for a very helpful app. For a long time I've been hoping to find an app that could bring Etsy reviews into Shopify, and Kudobuzz did it! Thank you for your app and great support!
Great app and fast customer service! Installation of the widgets was a bit hard for me but I was helped very good and fast by customer service.
I love the app. Exported all reviews from other marketplace shop. Also, there is an option to convert reviews to product reviews.
Excellent customer service!
David was exceptional and went over the top to help me! This really made me feel like a valuable customer. thanks David
Best customer service I have ever had. They kept working on solving my issues for an entire day and those stars under my products look great! They brought over my Etsy reviews. User interface is clunky/not intuitive and not mobile friendly.
Surf Aid Kits
Great app and customer support! Naana talked me through all issues I was having with inserting a widget into code! Super helpful and well set out list of steps to follow, cheers.
Sarah Designs Jewelry
David from the team walk me through the app step by step.
Explained it really well before I purchase the app. Above and beyond customer service. Follow up on every possible questions and help on the theme set up as well. This app is worth it. Especially when your shop have 500-2000 reviews to transfer. And no need to worry about on going new reviews. It will update by itself. Must spend this money.
This is a very variable app! Updates keep coming. They keep improving it.