Reviews (729)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for translating Shopify stores into multiple languages, enhancing the international shopping experience. It supports translations for products, pages, blogs, and notifications, and includes a customizable language selector and manual translation options for accuracy. The app also boosts SEO in multiple languages. Reviewers praise its reliable performance and the support team's responsiveness, making it essential for global market expansion.
Refine
-
By rating
The customer service is quick, but very brief. They won't go into much detail in their responses often referring to their pre-written help resources which are basic. The customer service team refuse to take video meetings or do product walk-throughs, unfortunately. I think this would be a big plus as a customer, and I recommend they implement this. We use Shogun on our stores and Langify's tool is proving to be incompatible with Shogun pages. Their developer team has escalated the issue and is hoping to get it de-bugged, but they rely on another app in order to do so. It is a bit of a worm-hole and sounds like we won't have it fixed for quite a while rendering the app useless for now. Overall, been pretty disappointed with Langify. It's not intuitive, and if you are not a coder / developer, you might find it hard to pick up. I've had to spend a lot more time than expected just to learn the basic functions. Importing translations from Weglot also doesn't seem to work, so be weary if you're making the switch. The support team has suggested I import directly into Shopify (again, making the solutions they advertise useless).
There is no option to translate the contents automatically. Only manual translation which is time consuming.
Customer service was fast and efficient but could be more friendly.
Non-efficient customer support. I tried to uninstall the app and it did not remove all their code. After I contacted them they told me no code was left and that was not true and later they have also realized that. They told me to reinstall the app, then to uninstall, then to install again (I have lost hours with this) I still do not have my problem solved and no reply for over 5 hours.
Unable to search for products, customer support does not understand the problem, customer service level is in decline
Should have let me know it's manual translation app. Time waste. Customer sevice is fast as expected.
Version 1 is ok, but all in a sudden they launched version 2 with a lot of issues.
- Loading slow, very slow
- Functionalities very different with version 1
Confusing and CS is a bit careless.
I installed the app for two days, then realised that I dd not really need it
And I have spent the last month dealing with the left over code that has caused all sorts of problems on my site, it seems that Im talking to shopify support every day