Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and diverse template options. It's praised for its easy customization features, including drag-and-drop functionality and extensive design options. Many have found it useful in creating professional websites and improving their online presence. The customer service is highly commended for their quick responses and effective problem-solving, available 24/7. The app is versatile, aiding in the creation of various page types, such as About Us and landing pages.

January 25, 2024

Amazing App, we've been using it for years on two of our stores. The customer service is the best in business.

Bell Tent Villages Glamping Resorts
United Kingdom
About 1 year using the app
January 15, 2024

Sophie was very knowledgeable and patient with me as I asked her one question after another. She took the time to let research and then get back to me and let me know with instructions or videos on how to resolve issue. Her patience gave me the mind to continue on to get online store up and running as soon as possible and I thank her for being responsive and not allowing our conversation to get dropped into the oblivion..:-). Thanks so much!

ENVNO1
United States
23 days using the app
LayoutHub replied January 17, 2024

Dear,

I'm Sophie from Layouthub app. Thank you very much for taking the time to leave this truly meaningful review.

That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7.

Best regards,
Sophie | Customer Success Team

December 15, 2023

I would like to thank Layouthub for all the incredible support.
This is one of the best apps I could ever asked for.
Building a store can be really difficult in the beginning but the app makes it so enjoyable and simple.
I love all the templates and specially the AMAZING SUPPORT.
Their team is so helpful and answers all my questions super quickly.
I know sometimes I can be demanding but they are always patient with all my questions and requests.
I always say that when I start making money with my stores I would love to give their team a great bonus because they deserve it.
Highly recommend s2

My Store
United States
2 months using the app
January 28, 2024

The app usually works flawlessly but after switching to a newer Shopify 2.0 theme I had an issue where the page I was building worked in the page editor itself but after publishing it and checking the live site nothing worked. I went to the support chat bubble and within seconds Duke answered and corrected the issue. I was not only pleased that he resolved the issue but also answered on a Sunday. Thanks Duke!!!

SIC GEAR SUPPLY Co.
United States
27 days using the app
LayoutHub replied January 30, 2024

Dear,

I'm Duke from support team. Thank you so much for your kind words.

It's our top priority to provide excellent customer support. If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future.

Best regards,
Duke | Customer Success Team

November 29, 2023

I had a problem with the different screen views and how the information on a page from my store was being displayed differently in all 3 of them. I contacted Layout and immediately was put in contact with one of their representatives, Saul. He acted super fast, I reloaded my page, and instantly my problem was fixed! I was completely satisfied with his fast response, kindness, and willingness to help. Thank you!

byodhome
United States
8 months using the app
January 25, 2024

Duke was extremely attentive and extremely knowledgeable. I appreciate his attention to detail as well as his due diligence through the process. I would recommend if anyone has a problem with any template or Leal to totally reach out to customer service.

BLKBLQ.Co
United States
6 days using the app
LayoutHub replied January 30, 2024

Dear,

I'm Duke from support team.

Thank you so much for your kind words.

It's our top priority to provide excellent customer support. If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future.

Best regards,
Duke | LH Customer Success Team

December 7, 2023

We use the free version for our FAQ page. It was easy to set up and looks good. It recently suffered a glitch and stopped working properly (couldn't see the answers to the questions) but Caroline sorted the issue within 5 minutes - great customer service.

Biteback Products
United Kingdom
10 months using the app
January 26, 2024

Customer service was speedy and efficient. Their live chat is great!

ZOKU
United States
Over 3 years using the app
LayoutHub replied January 27, 2024

Hi there,

Thank you for your positive feedback!

We're pleased to hear that our customer service was speedy and efficient, and you found our live chat to be great.

If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your experience remains smooth and efficient.

Best regards,
Jesse | LayoutHub Support Team

Edited November 27, 2023

Caroline also helped us with another issue we were having with out backend! Without explaining much of the issue, she was able to target the issue and figure it out for us!

Caroline our customer support help was extremely patient and helpful when we couldn't see something on our backend. She assisted us multiple times and generally understood what we need out of page utility.

Joya Studio
United States
Almost 2 years using the app
January 26, 2024

Nice customer service and highly recommended! I do the new block design with them and feel satisfied with the final results

Metro Mobility Scooter
United States
11 days using the app
LayoutHub replied January 27, 2024

Hi there,

Thank you for your kind words!

We're delighted to hear that you had a nice experience with our customer service and are satisfied with the final results of the new block design.

If you have more design projects or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your experience continues to be positive.

Best regards,
Jesse | LayoutHub Support Team