LayoutHub ‑ Easy Page Builder , 2,861 reviews

First, let me say that I have been struggling to get my Shopify theme just right! I found Layouthub through a colleague and it has been a game-changer for me! I hit a little snag on the tech side and Caroline came through and fixed my issue in a flash! Thank you again, Caroline!!!

If I could give this a zero rating I would. We wanted to test out the app, and while we initially found it somewhat helpful, our shop speed seemed to significantly be reduced with the templates we did implement. Then with recent functionality updates in our Shopify theme, we no longer needed to rely on the few pages we were using. Admittedly, given we'd used it very little initially and then weren't applying any of the templates after our theme upgrade, we should have just removed it right away. Then we got hit with the yearly auto-bill without any notification. Within a few days of the yearly renewal we asked about receiving a pro-rated refund. We were advised to downgrade to the free version, which we did immediately, and that someone would be in touch about a refund. When the billing team member reached out we were told that if we had canceled within 30 days we could have gotten a refund, but as we had not just signed up (because this was an auto-renewal, not a 1st time billing cycle) that they would not refund us even though we hadn't been using the app. The reason they gave... "Please understand that we also need to pay for support, system maintenance & a ton of other costs to keep the app running." So basically, they want you to pay for a platform that you are not using. They also put the blame on Shopify for not notifying about the impending auto-renewal and said Shopify is responsible for the billing. I initially pointed out that the policy was ridiculous as we were in fact within 30 days of the current billing cycle, and I have since responded with details Shopify provided regarding app developers control of billing/reunds, and Layout Hub has not responded. So do not sign up for a yearly plan unless you have tested the app fully and know you will utilize it fully because you will not get a refund if you decide after a couple of months (or when you realize you've just been auto-renewed) that you are not getting enough use out of the app.

Caroline was awesome every step of the way, thanks for your assistance

This app is amazing! It's transformed by shopify store and thank you Andy for all of your help - I had some teething issues but they responded to me within minutes.

Caroline was very helpful and solved my problem straight away
The app is good so far
I need to have a good look to see what else it offers

thanks a lot for all team especially Caroline
thanks for your good help to me
I hope I can do best with your great application
""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
and again you have a greet team ..Emma ... and especially Caroline
thanks a lot

The App is very useful. Give you much needed flexibility. Customer Service is even better. Caroline was very helpful, kind and patient. Thanks

I really love the app! The customer service is awesome - especially Caroline did a brilliant job. thank you so much!

Really Good customer service, they were fast and solved the issue that I was having. Easy to use app.

Jung was so nice and helpful, was very patience with me and help me through, im so glad layout hub have a great customer service base that i could get help at anytime, that shows a great base of how the company is ran thank you so much for all your help