Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its variety of responsive themes and user-friendly interface, including easy customization of colors, fonts, and layouts. It's ideal for creating professional-looking landing pages and home pages, and improving existing sites. Many commend the app's customer support for their prompt responses and 24/7 availability. It's highly valued for its reliability, intuitiveness, and extensive customization options.

Edited March 27, 2021

many of trouble always, it is great service, but too many trouble and support are not 24/7 and not understand "what is exactly problem".

4 months using the app
April 27, 2021

The customer service for this app is horrible. Even on a paid plan, they take days to respond and don't fix issues. Very difficult to communicate with them and often their layout pages do not work. I would not recommend.

Kim Smiley
About 1 month using the app
LayoutHub replied April 27, 2021

Hi Kim, we really apologize for this bad experience but you see, this is a problem with our live chat system and we are trying to set it up for you and sometimes it is out of our reach. . I think leaving a review unrelated to the product is not fair, anyway I am really sorry and hope you allow us to serve you as soon as possible.
Thank you and regards

Edited August 18, 2021

Absolute rubbish, maybe accepted for simple minded click to design websites, But as a HTML source it is an absolute mess full of errors. I could EASILY draw much better Pages using nothing more than a peeled potato. LayoutHub is DISGRACEFUL anyone with even basic HTML can make much MUCH MUCH BETTER! Reply to response: Apology is accepted even though you are degrading my HTML coding skills. It is indeed unfortunate that I surpass the most basic of functions offered by LayoutHub Easy Builder. The biggest upset for me is that even deleting and removing the add, I still see excerpts of Layout Hub Easy Page Builder code everywhere.

10 days using the app
LayoutHub replied August 17, 2021

UPADTE: It seems you did something wrong. Please contact us on live chat or through email support@layouthub.com.
We will help you remove the app properly.
Hope hear from you soon!

We apologize for this bad experience, LayoutHub's target audience is people who don't need to edit too much and have a lot of satisfied people with the application. We're not sure if "rubbish" is the right word in this situation but our support team works 24/7 to provide the best service. It's sad if we can't help you.

Thank you

August 1, 2022

Maybe this app does the job for most people, but I ran into a simple problem that support couldn't (or wouldn't) fix for several days. The newsletter form does not work and shows an error. First, I waited an hour on the chat for them to solve my problem, and then they realized that they couldn't and transferred the problem to the developers. Since then there has been no information. If they can't fix a little thing like this, how can I trust this app and be sure of support if bigger problems arise??? Maybe it's best to skip it and look for a better app.

Mojo Beard
6 days using the app
LayoutHub replied August 1, 2022

Thank you for your feedback!
We’re sorry that you were disappointed that I’ve kept you waiting for so long – we try to provide as much the best service as possible but sometimes things happen out of our control. I hope you will forgive me if I’m not considerate enough. Regarding your problem, our support team noted your issue on 29/7 and it is middle night of Friday in my country as you can see here https://tppr.me/s9MJ4
Our customer support team works continuously but unfortunately our dev team won't work at the weekends.. And they back to work today is Monday
About the form issue on your page, our dev team has checked it but the issue doesn't come from the app side. It is related to the field in your Mailchimp account. To solve the issue: There are two ways:
1.Please follow this document https://docs.couponcarrier.io/article/68-mailchimp---how-to-fix-codes-rejected-with-your-merge-fields-were-invalid to disable the required fields https://tppr.me/v4jez
2.Or please change the name for the fields in our app side with the same name in your Mailchimp's fields.
Thank you for bringing this to our attention!. If there’s anything else we can do for you, please let us know on live chat. We would be happy to assist you further!!!!

Edited January 30, 2021

Awful experience using the app - managed to successfully delete my blog since it was NOT clear what was happening or being overwritten. You cannot test the pages since you can't save them without committing to the £15 per month fee! Script errors appear on the blog worse, there is NO response from the "customer service". Be aware the response has been they have sent many emails. This is not so - the only emails I have received are marketing emails!

Djuna Jewellery
United Kingdom
5 days using the app
LayoutHub replied January 30, 2021

I am really sorry for this, we have tried to email and contact you many times but got no response. Can you send an urgent email to support@layouthub.com and also create a staff account to support@layouthub.com? We will help you as soon as possible

Proofs about our emails: we sent you 2 emails to the owner of store https://tppr.me/YWpS https://tppr.me/9Q2QW

Thank you

Edited February 5, 2022

I tried for an hour to use this app finally reached out to customer service and they were very unhelpful and kept telling me the feature that's supposed to be available for the free plan won't work unless I am on a pro plan. It wouldn't publish anything whatsoever. I checked the reviews to see if anyone else was having my issue and saw one disturbing issue about them sending threatening emails so I deleted it. smh. Get a different app

Savor the Sweets
United States
About 8 hours using the app
LayoutHub replied February 6, 2022

We apologize for the inconvenience you have experienced while using our app. And I want to correct a bit of information, that the insert to top or bottom page feature https://tppr.me/4J0Nm is available with the Free plan, not just Pro plan.
Also, we just tried to check the issue that you face but seem you have uninstalled the app. If possible, please re-install it, we will help you check it and find what the cause. We are not sure but We guess you created the page by inserting the section from the app into an existing page in Shopify, but that page has been deleted or no longer exists so you got that error when publishing the page.
Can we have a chance to serve you please?

July 9, 2021

I spent three hours making a landing page on the free version but wasn't ready to publish it. I returned to it to discover that none of my work was saved. I didn't even get a warning message. Biggest waste of time!

Serendipity Body Products
About 4 hours using the app
Edited July 6, 2020

they say that they offer free plan, they let you use the app and work but when you try to save your work they ask you to upgrade in order to save which means you waste hours working for nothing

United States
35 minutes using the app
LayoutHub replied July 2, 2020

First of all, we're humbly sorry for the inconvenience caused by our app. You totally have the right to leave a review. But can you please allow our support staff to handle all of your issues?
We're trying our best to improve our app on a daily basis. Regarding the update issue that you're facing, the FREE page creation limit is 3 and it is listed clearly on the Shopify App store. If your number of pages exceeds this limit then the system will automatically generate the ` Upgrade Your Plan ` Notification.

Update: We're willing to compensate as much as we can so can you please respond back to our emails? So, we can fix the issues.

Thank you