LDT: Gift Wrap, Gift Message

ho avuto un problema con l'app, ma l'assistenza non risponde mai. Ho dovuto disinstallare l'app e passare ad un'altra

We used to love this app, but, unfortunately, it's not what it used to be.

What used to be a perfectly working app, now, simply, does not work.

Support used to be very quick to respond and resolve issues.

Now, however, they simply do not respond. We've been waiting for days for a response on a severe bug (their app simply not working) and don't even get an acknowledgement of the issue raised. We've tried communicating on their live chat, and email, but haven't received anything.

It saddens me how things have changed. You're probably better off looking for another app. Shame.

It's a great app with many customization options and helpful customer support. We use a basic checkbox, which fits great with the store design and is easy to use for our customers.

Definately the best Gift Wrap/Card app avaiable. We have multiple gift options and the choice of both different wraps and different cards. The app handles this with ease and display gift messages clearly for staff to copy.
Support is incredible. I needed assistance integrating into a custom cart app, Cade and the Dev team responded immediately and implemented an integration same day! Highly recommended developer and app!

Works well but support only answers when they feel like

App not currently functioning at all, getting 500 errors. Uninstalled app to reinstall and now I can't install. Have tried contacting support via email and 'live chat' and had 0 response. Is this app still active?

So far, I'm not having very good luck. Support isn't very responsive. The navigation and use of the app is somewhat difficult. I initially had the free plan, then switched to a paid plan to be able to use a key feature and found out through my own troubleshooting that it's only available on the highest plan. I hope to have my issue resolved soon.

The app functionality and design is great and the customer support is awesome! 5/5!

Excellent customer service. Brilliant app.

Excellent app, using the free version with Studio theme. Love being able to customize it so much - custom CSS makes all the difference when you really need to tweak style to match your colour scheme. All I actually needed was a link in the cart so customers could to select an unpriced gift receipt and add a message in a popup, and this works just fine for that. I'm not using the gift wrap option, but customization for that looks pretty good too. In fact all of the customization features in the free version are fantastic. Also, I had a question for support and they replied within a few hours, so quick & friendly service as well.