Reviews (246)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient and reliable store migration capabilities, noting its ability to handle complex data types like products, customer information, and SEO metadata smoothly. They appreciate the cost-effectiveness and the maintenance of data integrity and styling post-migration. The customer support is also praised for being responsive and proactive, swiftly addressing any issues and keeping merchants informed.

November 24, 2023

Amazing service throughout, kept up to date and informed of when the migration would take place as well as any follow-up questions answered.

Kiteshop.com
United Kingdom
7 months using the app
LitExtension replied November 26, 2023

Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with our service. Our team takes pride in providing top-notch assistance and ensuring that our customers are well-informed throughout the migration process.

We understand the importance of keeping you updated on the progress and timing of the migration, as well as addressing any follow-up questions you may have had. It is our commitment to deliver a seamless and hassle-free migration experience.

We genuinely appreciate your positive feedback and the opportunity to serve you. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help!

August 18, 2020

We used LitExtension for our BigCommerce store to Shopify. I thought this would be more of a self service extension rather than a service. I talked to their customer service agents dozens of times. If I had a problem they couldn't quite help me solve, they always had an alternate and good solution. This is a service, not just a tool and I am very pleased with how much they helped up migrate over 150,000 orders!

MedCline
United States
6 months using the app
LitExtension replied September 30, 2020

Thank you for using our service. We wish you all the best with your new store!

Best Regards,
LitExtension Team

July 2, 2021

Without LitExtension, it would have been impossible to migrate our old e-commerce site from Prestashop to Shopify. Everything from basic customer service to technical support is flawless. I highly recommend them. I am a graphic designer and I am working for a food retailer, handling marketing for the store. I am not a web expert. I had done some web design work, but not involved in development and web mastering. The toughest challenge was to migrate the reward point service, because our version of Prestashop was 1.5.x and newest version is 1.7.7.5.
Once I had a problem because, the technical staff member was replaced by a new one by previous ones’ job leave, and the reward point numbers got messed up at that time. But the new staff member was patient and he got the numbers right in the end.
Thank you for your professionalism and warm support.

KIOKO FR
France
5 months using the app
June 3, 2022

I'm very happy with this company. I was a little bit worried on migrating all data from Prestashop, but Ken and his teammates made a fantastic job. Any possible issue I found out was quickly solved and they are always available to help. I Highly recommend them.

Trendsplant
Spain
4 months using the app
October 11, 2022

Our first ever developer-free migration completed today ( from magento2 to Shopify) and Litextension gave outstanding support & service transfering exactly ( and only) the data we needed from our huge, old, patched-together site, seamlessly and conscientiously - working late into the night to complete our final migration. They were always there always there to help and advise me. As someone who knows nothing about tech-stuff, the migration-process, felt overwelming & intimidating until LitExtension got involved - then it became a breeze... I am eternally grateful for to the whole team, and particularly to Brian & Jay, who hand-held me throughout, going above and beyond with solutions ( like adding a formular to net prices in Magento, so they would show as inc Vat on Shopify - which helped massively:) If you're thinking of migrating away from magento and its lack of control for non-developers like me - DO IT ( I'm free!) ... and DEFINATELY do it with LITEXTENSION.

Sh! Women's Store
United Kingdom
4 months using the app
LitExtension replied October 11, 2022

Hi Ky,

Thank you so much for your kind words! We appreciate you taking the time to share your experience with us — and we agree that Brain and Jay are truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Thanks,
LitExtension team

September 1, 2023

We are extremely pleased with the All-In-One migration service provided by LitExtension. Their ability to come up with optimal solutions for e-commerce websites and answer any questions during the process was impressive. They also consistently exhibit their dedication to support the project by responding to detailed emails and maintaining regular contact with clients. In our case, the discussion regarding customization of the migration took some time, but our personal assistant Harry and his team were always there answering all the questions with patience. We highly recommend LitExtension for their exceptional service in large-scale and complex data migration.

Thermaltake USA
United States
4 months using the app
LitExtension replied September 4, 2023

We genuinely appreciate your feedback regarding our All-In-One migration service. At LitExtension, we strive to deliver the best solutions for e-commerce websites while providing impressive support every step of the way. Our team is dedicated to promptly addressing any questions or concerns you may have during the migration process. Whether it's addressing your questions, exploring different options, or finding the optimal solution for your unique requirements, we are committed to providing exceptional support throughout the process. Thank you for highlighting our team's dedication, and we appreciate the opportunity to serve you. We are delighted to be recommended for large-scale and complex data migration, and we look forward to serving you in the future. Thank you for choosing LitExtension for your migration needs.

Edited December 31, 2021

I used the app to migrate 4 sites (Magento and BigCommerce) and the team did an excellent job and were very responsive when I had a question. They did very good work for a reasonable price.

ALSCO - drumpumps.com
United States
4 months using the app
August 15, 2022

I used this app to import orders from Etsy. Due to changing API and limitations on the data exported from Etsy, I had constant challenges. However, the team was relentless in creating a custom solution that would solve my problem and get the required data migrated. I am very grateful and would highly recommend!

Linds Handmade Designs
United States
4 months using the app
April 21, 2022

Chose LitExtention for migration of orders, customers and products. Very fast turnaround with attention to detail.

hsjcom
United Kingdom
3 months using the app
November 3, 2021

I've chosen LitExtension to migrate a shop to Shopify and I'm very satisfied. The process was quick and accurate, they clearly built a talented in-house team. The customer service is top-notch and answered all my questions before and after the migration - they went the extra mile to ensure that everything was perfect and didn't leave me hanging at any time. This is a no-brainer, I'll be using LitExtension in future projects.

Hey Happiness
Germany
3 months using the app