LiveChat: Live Chat App

LiveChat: Live Chat App

From $19/month. 14-day free trial.
Rating (4.2)
Reviews
Developer

About this app

Launched

November 30, 2017 · Changelog

Languages

English

Works with

Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram

LiveChat helps you grow sales, give shopping advice, and answer customer questions in real-time

With LiveChat for Shopify, you start selling from day one. Engage shoppers with pre-set messages based on predefined criteria while they browse your store. Send discount codes depending on the visitor's behavior on a specific page. Access customer details that show the customer's cart right in the LiveChat app and view their order history to improve the shopping experience. Send product recommendations that guide customers straight to the product pages in your store.

With LiveChat for Shopify, you start selling from day one. Engage shoppers with pre-set messages based on predefined criteria while they browse your store. Send discount codes depending on the visitor's behavior on a specific page. Access customer details that show the customer's cart right in the LiveChat app and view their order history to improve the shopping experience. Send product recommendations that guide customers straight to the product pages in your store. more
  • See what's in a customer's cart with a real-time cart preview.
  • Engage shoppers with coupons, deals, and announcements.
  • Send product recommendations linking to the product pages in your store.
  • Check past order history and review order notes from customers.
  • Integrate with the most popular messaging apps like Messenger and WhatsApp.

Pricing

14-day free trial

Starter

$19/month

or $192/year and save 16%

  • 60-day chat history
  • Basic chat customization
  • Asynchronous communication
  • Data security

Team

$39/month

or $396/year and save 15%

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Asynchronous communication
  • Basic reporting
  • Multiple branding​s

Business

$59/month

or $600/year and save 15%

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

Starter

$19/month

or $192/year and save 16%

  • 60-day chat history
  • Basic chat customization
  • Asynchronous communication
  • Data security

Team

$39/month

or $396/year and save 15%

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Asynchronous communication
  • Basic reporting
  • Multiple branding​s

Business

$59/month

or $600/year and save 15%

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

45 reviews

Overall rating
4.2
Counts per rating level
  • 62% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
March 20, 2024

Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!

Made in the Shady
United States
16 days using the app
March 14, 2024

very good customer service, easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!

SwitchBot US
United States
10 days using the app
January 30, 2024

LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!

JetSkiCovers
United States
About 1 month using the app
Edited February 27, 2024

The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.

Rokland
United States
Over 3 years using the app
TEXT SA replied November 22, 2023

Thank you for taking the time to write a review.

You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place.

Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response.

I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ

August 2, 2018

Installed this app with apprehension as there are lots similar. BUT WOW its so much better than expected. I couldn't recommend this app enough! If you want to get more sales and improve your customer service then install this today...

Terraintechparts
United Kingdom
Over 5 years using the app

About this app

Launched

November 30, 2017 · Changelog

Languages

English

Works with

Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram

Built by TEXT SA

About TEXT SA

4.2 average rating

13 years building apps for the Shopify App Store

Zwycięska 47, Wroclaw, 53-033, PL

Support

Send a message

1 (617) 275-2400

apps@livechat.com

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