LiveChat - live chat software is a Shopify specific chat live chat app. It allows for instant communication with website visitors and customers and enables prompt resolution to their questions or concerns.
With the live chat app for Shopify by LiveChat, questions like what is your return policy or how much does shipping cost can be answered instantly, leading to provide excellent customer service and increase in sales.
With LiveChat, you can have you can have a live chat window always ready to have real-time conversations with your customers while they’re on your website.
It comes with all of the tools you need to connect and communicate with prospects and regular customers as they come by.
As it relates to online sales, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchase process. It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
With the LiveChat chat app for Shopify, you can add a live chat widget to every page of your website in no time. It also provides your customers’ cart details during a chat, such as the cart value.
Q: Is there a limit to the number of chats I can take?
A: No, you can handle an unlimited number of live chats with any number of customers.
Q: Which languages does LiveChat support?
A: Short answer: LiveChat supports 42 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…).
Q: How does the live chat app work after hours?
A: When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.