Customer service
Live Chat with Help Desk

Live Chat with Help Desk

by LiveChat

Live Chat with Product Recommendations and Customer Details

3.9 of 5 stars(37 reviews)
From $19/month. 14-day free trial.

Send proactive chat greetings

Engage customers browsing your store with coupons, deals, and announcements. Invite them to checkout to prevent shopping cart abandonment.

Find all you need in one place

With just one click you can access detailed customer information, transaction history, and real-time cart preview.

Improve your bottom line

Grow your sales by assisting your customers with tailored product recommendations sent to them via live chat.

About Live Chat with Help Desk

Use a live chat to provide stellar customer service and convert visitors into customers with LiveChat for Shopify and Shopify Plus.

The way LiveChat works is simple. A typical chat widget sits on the bottom right of your website. Actively engage on-site visitors with chat invitations, or let them start conversations by themselves.

Also, use the widget as a contact form to offline messages and enable customers to sign up for your mailing list.

Take advantage of installing live chat on your Shopify store

The Agent App inside LiveChat provides you with a real-time view of a customer’s cart. You can find this information in the customer details bar on the right. Make the purchase processes easier for your visitors with suggestions based on what’s inside their carts.

LiveChat allows you to send product recommendations known as Product Cards right in the live chat widget. Each recommendation consists of an image, description, and a button linked to a product page in your Shopify store. Give suggestions, guide your customers through the purchasing process, and get more sales.

Get more detailed customer information with the Customer Insight

The Customer Insight is here to improve the work of your agents and contribute to an increase in conversion rate. As you talk to potential clients on your store’s live chat, you can access all the data related to a particular client, e.g., their tracking numbers or delivery statuses.

To make things even better, anytime you need to manage your cooperation with a client on Shopify, the Customer Insight will help you do that via the LiveChat Agent App, without the need to jump in and out Shopify Admin panel.

170+ Integrations

LiveChat works well with the rest of your tech stack, including support help desks, customer retention tools, email notification platforms, SMS notification apps, and more!

A record of success with Shopify Plus merchants 

LiveChat already serves as the customer service platform of Shopify Plus brands like Leon’s, The Brick, and Gymshark.

Our product suite supports the needs of Shopify Plus brands with in-depth analytics, multi-channel support capabilities, and data security in line with the strictest industry standards (GDPR Compliance, single sign-on, Privacy Shield certified, HIPAA readiness).

24/7/365 Support

Our team is available round the clock offering world-class support and hands-on account management to help you grow your business.

Integrates with

  • Mailchimp,
  • Zendesk,
  • Facebook,
  • Messenger,
  • Zapier,
  • QuickBooks

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

  • Use LiveChat to communicate with your visitors more effectively
  • Smoothly switch between simultaneous chats with customers
  • Be proactive and start chats with people visiting your website
  • Customize settings and messaging of your chat widget
  • Communicate faster thanks to data inside the Customer Insight
  • Send product recommendations without leaving the Agent App

Support

Pricing 14-day free trial

See all pricing options

Starter

$19/month

  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security

Team

$39/month

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Basic reporting
  • Multiple branding​s

Business

$59/month

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    62% of ratings are 5 stars
    (23)
  • 4 of 5 stars
    11% of ratings are 4 stars
    (4)
  • 3 of 5 stars
    8% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    19% of ratings are 1 stars
    (7)
View all 37 reviews

Most recent reviews

Great Northern Larder

Rating
1 of 5 stars
Posted
July 3, 2021

Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal

Developer reply

July 14, 2021

Ruairi, thanks for posting the review.

To start, there are exceptions to some settings/rules -- please review the email that we sent out 7/6; it should clear the confusion. Separately, our support didn't intend to be rude or anything -- they replied "You're welcome" to your last message "Thanks for your help". That's it. I'm sorry that things turned out this way.

OneCup

Rating
3 of 5 stars
Posted
June 15, 2021

Not bad, but it's not the best, we had to uninstall it and move to a better app, we tried to get a refund for the remaining three months of our yearly plan and they refused; that is bad and was not expecting it from a company like live chat who has been in the market for ages and knows we are going thro a pandemic and small business have been impacted. So I do not recommend their service, but I do recommend (Chatra) a trending new app.

Developer reply

June 17, 2021

Thanks for posting this. To your review, LiveChat subscriptions are generally non-refundable, but we do try to be reasonable about refunds.

An explanation of what didn’t work for you and your reasons for requesting a refund is always a good start. So far, we've heard shout-outs to the support team from you; there's nothing on missing features, etc. A member of our team will follow up on your request shortly.

Art House SF

Rating
5 of 5 stars
Posted
April 6, 2021

This our my go-to app in Shopify, using it daily. Well done, a lot of features, I like the integration with iPhone/Android, so that desktop and mobile chats are synchronized. Also like that it shows us real-time visits, stats, plenty of widget customization options. So far, great experience with the app

View all reviews