Increase Sales on Your Website
Get more sales by sending product recommendations in your chat conversations.
Engage Visitors Instantly
Proactively engage your customers at the time of purchase to save carts and drive conversions.
Shopping Cart Identification
See your shopper's cart contents in real time to identify most valuable customers and provide a better-tailored experience.
About Live Chat + Product Cards
With Live Chat for Shopify, you’ll be able to have conversations with people while they’re browsing your website, so you can offer them assistance they need and convert them into sales.
The way LiveChat works is simple: a typical chat widget sits on the bottom right side of your website, on-site visitors can choose to chat with you, or you can actively engage them with chat invitations.
Plus, you can use the widget as a contact form to offline messages or even to enable customers to sign up to your mailing list.
As it relates to sales, LiveChat allows you to send product recommendations right in the live chat widget. Each recommendation consists of an image, description and a button that is linked to a product page in your Shopify store. Give suggestions, guide your customers through the purchasing process, and get more sales.
About the integration
With the LiveChat chat extension for Shopify, you can add a live chat option to every page of your website in no time. Getting started is easy. It only takes a couple of minutes to install the LiveChat app.
You can add live chat to any number of websites and respond from a single app (desktop or mobile).
LiveChat comes with a pre-installed chat dashboard; it lets you monitor the results of your chat activities. Right in the Shopify admin dashboard.
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
Unlimited agent accounts
60-day chat history
Basic chat customization
Everything from Starter
Unlimited chat history
Full chat customization
Everything from Team
Key account manager
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 19 reviews
Most recent reviews
Overall, we love LiveChat for our team. It's one of the easiest to use and the cost is amazing compared to some others we looked at. I love that we can see browser types and pages visited while we're talking to our customer base. It's really helped us up our customer service.
Many thanks for taking the time to leave a review, there are more great features coming soon, with improvements to the Product Cards and reporting. capabilities.
The analytics were great. The alerts were terrible. Sometimes we didn't get a notification till after the 3rd message from a customer. They got our billing wrong, and shut down our account...twice. Then when we attempted to chat with them they weren't there.
So why 3 stars: If you are sitting at your computer with their website up, it's a nice interface, good data, and useful.
But if anything goes different, it's a real pain.
Sorry to hear you had billing related problems, Matt - and we agree they shouldn't have happened. We've identified the root cause of the issue and it now works correctly. Fixing your notification issue is a different cup of team. This could be done to many factors, including your device's browser, Internet connection speed, etc. We'll be reaching out to you directly so we can troubleshoot this with you in detail.
Lastly, I'm happy to tell you we're going to add even more reporting tools for sales - expect us to reach out to you shortly with more information. Daniel
Thought this app would be great i even installed it on my phone for when i was on the go. Literally my phone didn't stop all day not a 30 second break in between the bleeping to say new visitor which was google-bot. no help from support team so i deleted the app. would not recommend.
Daniel from the Marketing team here. Thank you for your review, Amanda. Google bots can be quite a hard task; they’re being shown as a regular visitor within the LiveChat app. It takes more than just a couple of steps (= custom development) to remove them from the application. After reviewing your conversation, I’m pretty sure that’s what my colleague was trying to say. We would be happy to implement the fix for you - please look into your inbox when you get a chance.