LiveChat: Live Chat, Help Desk

LiveChat: Live Chat, Help Desk

From $19/month. 14-day free trial.
Rating (4.1)
Reviews
Developer

About this app

Launched

November 30, 2017 · Changelog

Languages

English

Integrates with

Mailchimp, Zendesk, Facebook, Messenger, Zapier, WhatsApp

LiveChat lets you communicate with your customers in real-time as well as asynchronously.

With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.

With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value. more
  • Engage customers browsing your store with coupons, deals, and announcements.
  • Assist your customers with product recommendations sent to them via chat.
  • See your customers’ order history beside each conversation.
  • Access the customer’s cart the moment they come to chat.
  • Tickets help you handle complex cases that can’t be resolved during a chat.

Pricing

14-day free trial

Starter

$19/month

or $192/year and save 16%

  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security

Team

$39/month

or $396/year and save 15%

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Basic reporting
  • Multiple branding​s

Business

$59/month

or $600/year and save 15%

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

Starter

$19/month

or $192/year and save 16%

  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security

Team

$39/month

or $396/year and save 15%

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Basic reporting
  • Multiple branding​s

Business

$59/month

or $600/year and save 15%

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

39 reviews

Overall rating
4.1
Counts per rating level
  • 64% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars
May 2, 2022

We've been up & running on livechat for a week now and are very happy! This is a powerful app and underlying platform.

The Feed
United States
Time spent using app: 14 days
Edited March 7, 2022

Outstanding customer service. Great UI and very interesting features. Highly recommended. Special thanks to Daniel @ Technology Partnerships.

PetLab Co.
United States
Time spent using app: 4 months
July 3, 2021

Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal

Great Northern Larder
Ireland
Time spent using app: 26 days
LiveChat replied July 14, 2021

Ruairi, thanks for posting the review.

To start, there are exceptions to some settings/rules -- please review the email that we sent out 7/6; it should clear the confusion. Separately, our support didn't intend to be rude or anything -- they replied "You're welcome" to your last message "Thanks for your help". That's it. I'm sorry that things turned out this way.

About this app

Launched

November 30, 2017 · Changelog

Languages

English

Integrates with

Mailchimp, Zendesk, Facebook, Messenger, Zapier, WhatsApp

Built by LiveChat

About LiveChat

4.1 average rating

5 years building apps for the Shopify App Store

Support

Send a message

1 (617) 275-2400

apps@livechat.com

More apps like this

4.7 out of 5 stars 1607 total reviews Free plan available
Live Chat boosted with Chatbots for the best customer support
4.3 out of 5 stars 549 total reviews 7-day free trial
Happier customers. Easier workflows. Faster revenue growth.
5.0 out of 5 stars 546 total reviews Free plan available
Helpdesk, Helpcenter,Inbox, LiveChat,Track,WhatsApp, Messenger