LiveChat: Live Chat App
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AI-powered LiveChat to boost sales, support customers, and offer shopping advice to website visitors
With LiveChat for Shopify, you start selling from day one. Engage shoppers with pre-set messages based on predefined criteria while they browse your store. Send discount codes based on a visitor's behavior on specific pages, including the checkout page. Access customer details that show the customer's cart right in the LiveChat app and view their order history to improve the shopping experience. Send product recommendations that guide customers straight to the product pages in your store.
- Enable chat at checkout to assist customers and reduce cart abandonment.
- Proactively engage shoppers with coupons, deals, and announcements.
- Send product recommendations linking to the product pages in your store.
- See what's in a customer's cart with a real-time cart preview.
- Integrate with the most popular messaging apps like Messenger and WhatsApp.
- Popular with stores like yours
- Based in United States
- Highlights
- Works with the latest themes
Languages
English
Works with
- Checkout
- Mailchimp
- Messenger
- Zapier
Categories
Real-time messaging
Automated responses
Tracking
Notifications
Pricing
Starter
$24 / month
or $240/year and save 17%
- View customer information
- Seding product cards
- Text Intelligence (AI) features
- Traffic tracking up to 100 visitors
- Chat customization
- 60-day chat history
- Asynchronous communication
- 24/7/365 Support
14-day free trial
Team
$49 / month
or $492/year and save 16%
- Everything from Starter
- Track and share order details
- Preview cart in real time
- Tracking sales from chats
- Full chat customization
- Traffic tracking up to 400 visitors
- Unlimited chat campaigns
- Unlimited chat history
14-day free trial
Business
$69 / month
or $708/year and save 14%
- Everything from Team
- Advanced Text Intelligence (AI) features
- Traffic tracking up to 1000 visitors
- Advanced reporting
- Work scheduler
- Apple Messages for Business
- Geolocation chats routing
- Agent performance
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (45)
LiveChat is a positive addition to our eCommerce store, helping with maximising sales and customer satisfaction. The support provided by LiveChat to backup their product has been exceptional.
We've used this platform for over 16 months and can't fault it. From a technical side it's always stable and the support is second to none (except ours ;) ).
Can't work out how to make the chat behave how you want? Just ask them! I have fielded several questions about how to change certain aspects to suit our business and the technical advice is always top notch, often receiving multiple different ways to solve one problem.
Keep doing what you do guys, it's a pleasure to work with you
Seamus was a huge help! We were having some issues with some features on LiveChat and he took so much time to help me figure out what was causing it. He gave me step by step instructions on different troubleshooting options until we finally found the issue. It ended up being a quick and easy fix!! Everything is working the way it should now! Thank you again for your help!
App is easy and convenient for customers to use, makes it easy to assist by showing exactly all relevant information, including their recently viewed store pages and products, as well as what's in their cart. LiveChat customer support is prompt and friendly, Grzesiek solved our problem immediately!
Great customer service! Our agent Darek was so patient with us and tried his best to come up with a solution to our log in problem. 5 over 5 stars!!
Support
App support provided by TEXT.
Or visit their support portalResources
Launched
November 30, 2017 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, store analytics, Online Store
-
Edit customers
Browsing behavior or customer data
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View products
Products or collections
-
Edit orders
All order details
-
Edit store analytics
Pixels
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Edit your Online Store
Script tags in your Online Store or theme
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