What is LiveChat

LiveChat is a live chat and helpdesk software, it can be used to manage communications and interactions with your customers.

Description

Stay in touch with your on-site customers and offer support right when they need it. LiveChat provides an easy way to handle all sales and support inquiries. It comes with all of the tools you need to connect and communicate with prospects and regular customers as they come by.

With live chat for Shopify by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchase process. It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.

A proactive chat feature called ‘greetings’ allows you to invite customers to chat with you when they’re actively engaging with your website. Chat invitations are based on “live chat triggers”, such as the number of visited pages or time spent on the website etc.

In addition, to live chat support, LiveChat gives you the ability to respond to offline messages as they are saved within the user dashboard as tickets. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.

With LiveChat's BotEngine extension, you will also be able to set up an automated bot handling your customers' requests.

About the integration

With the LiveChat chat extension for Shopify, you can add a live chat option to every page of your website in no time. It only takes a couple of minutes to install the LiveChat app. No code required.

Frequently Asked Questions (FAQ)

Q: Is there a limit to the number of chats I can take? A: No, you can handle an unlimited number of live chats with any number of customers.

Q: Which languages does LiveChat support? A: Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…).

Q: Is the chat window customizable? A: Yes, each part of the chat window can be customized – company logo, live chat theme and more.

Q: How does the live chat app work after hours? A: When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.

Q: Can I live chat with customers on my mobile? A: With our apps for iPhone, iPad, and Android you can chat everywhere: in a car, at home or while shopping.

Q: Do you provide live chat support? A: YES! You can live chat with us anytime – we are available 24/7/365!

Integrates with