Increase sales on your website
LiveChat gives you the chance to talk to your on-site visitors, help them overcome objections and reach a buying decision.
Create repeat customers
With live chat, you can have a direct contact with the customer that allows you to maintain and improve loyalty to your brand.
Prevent cart abandonment
Having a live chat option available gives customers the confidence to continue with the checkout process and prevents cart abandonment.
About LiveChat ‑ live chat software
What is LiveChat
LiveChat is a live chat and helpdesk software, it can be used to manage communications and interactions with your customers.
Stay in touch with your on-site customers and offer support right when they need it. LiveChat provides an easy way to handle all sales and support inquiries. It comes with all of the tools you need to connect and communicate with prospects and regular customers as they come by.
With live chat for Shopify by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchase process. It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
A proactive chat feature called ‘greetings’ allows you to invite customers to chat with you when they’re actively engaging with your website. Chat invitations are based on “live chat triggers”, such as the number of visited pages or time spent on the website etc.
In addition, to live chat support, LiveChat gives you the ability to respond to offline messages as they are saved within the user dashboard as tickets. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.
With LiveChat's BotEngine extension, you will also be able to set up an automated bot handling your customers' requests.
About the integration
With the LiveChat chat extension for Shopify, you can add a live chat option to every page of your website in no time. It only takes a couple of minutes to install the LiveChat app. No code required.
Frequently Asked Questions (FAQ)
Q: Is there a limit to the number of chats I can take? A: No, you can handle an unlimited number of live chats with any number of customers.
Q: Which languages does LiveChat support? A: Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…).
Q: Is the chat window customizable? A: Yes, each part of the chat window can be customized – company logo, live chat theme and more.
Q: How does the live chat app work after hours? A: When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. You can also set up a chatbot using ChatBot.com integration and automate responses.
Q: Can I live chat with customers on my mobile? A: With our apps for iPhone, iPad, and Android you can chat everywhere: in a car, at home or while shopping.
Q: Do you provide live chat support? A: YES! You can live chat with us anytime – we are available 24/7/365.
- Google Analytics,
- HubSpot CRM,
See the app in action
Explore how the app works in an example store.View example store
- Developer website
- 1 (617) 275-2400
Pricing 30-day free trial
Full chat customization
Unlimited chat history
Reports and analytics
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 14 reviews
Most recent reviews
Really like how easy this app is to use. It also clearly notifies you when an incoming chat is coming in. There is useful information provided on the side of the chat screen that shows you the name and contact info, where the customer is located, the links they've clicked on so far and more.
White Rabbit Skin Care
I've only been using this app for about a week but already it is miles better than others i've tried. It is simple to use, and I love the fact that there is also a mobile app too, which definitely helps with customer support and therefore conversions
Easy for using, works fast no any bugs at all. Strong recommend for online e-commerce business! Really increase conversion rate!