LiveChat: Live Chat, Help Desk
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About this app
Launched
November 30, 2017 · Changelog
Languages
English
Categories
Chat , Support ticket managementIntegrates with
Mailchimp, Zendesk, Facebook, Messenger, Zapier, WhatsAppLiveChat lets you communicate with your customers in real-time as well as asynchronously.
With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.
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Engage customers browsing your store with coupons, deals, and announcements.
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Assist your customers with product recommendations sent to them via chat.
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See your customers’ order history beside each conversation.
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Access the customer’s cart the moment they come to chat.
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Tickets help you handle complex cases that can’t be resolved during a chat.
Pricing
14-day free trialStarter
$19/month
or $192/year and save 16%
- 60-day chat history
- Basic chat customization
- Ticketing system
- Data security
Team
$39/month
or $396/year and save 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Ticketing system
- Basic reporting
- Multiple brandings
Business
$59/month
or $600/year and save 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
Starter
$19/month
or $192/year and save 16%
- 60-day chat history
- Basic chat customization
- Ticketing system
- Data security
Team
$39/month
or $396/year and save 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Ticketing system
- Basic reporting
- Multiple brandings
Business
$59/month
or $600/year and save 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
39 reviews
We've been up & running on livechat for a week now and are very happy! This is a powerful app and underlying platform.
Outstanding customer service. Great UI and very interesting features. Highly recommended. Special thanks to Daniel @ Technology Partnerships.
Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal
Ruairi, thanks for posting the review.
To start, there are exceptions to some settings/rules -- please review the email that we sent out 7/6; it should clear the confusion. Separately, our support didn't intend to be rude or anything -- they replied "You're welcome" to your last message "Thanks for your help". That's it. I'm sorry that things turned out this way.
About this app
Launched
November 30, 2017 · Changelog
Languages
English
Categories
Chat , Support ticket managementIntegrates with
Mailchimp, Zendesk, Facebook, Messenger, Zapier, WhatsAppBuilt by LiveChat
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