LiveChat ‑ live chat software

LiveChat ‑ live chat software

by LiveChat

The fastest way to help your customers

3.9 of 5 stars(8 reviews)

Increase sales on your website

LiveChat gives you the chance to talk to your on-site visitors, help them overcome objections and reach a buying decision.

Create repeat customers

With live chat, you can have a direct contact with the customer that allows you to maintain and improve loyalty to your brand.

Prevent cart abandonment

Having a live chat option available gives customers the confidence to continue with the checkout process and prevents cart abandonment.


About LiveChat ‑ live chat software

What is LiveChat

LiveChat is a live chat and helpdesk software, it can be used to manage communications and interactions with your customers.

Description

Stay in touch with your on-site customers and offer support right when they need it. LiveChat provides an easy way to handle all sales and support inquiries. It comes with all of the tools you need to connect and communicate with prospects and regular customers as they come by.

With live chat for Shopify by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchase process. It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.

A proactive chat feature called ‘greetings’ allows you to invite customers to chat with you when they’re actively engaging with your website. Chat invitations are based on “live chat triggers”, such as the number of visited pages or time spent on the website etc.

In addition, to live chat support, LiveChat gives you the ability to respond to offline messages as they are saved within the user dashboard as tickets. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.

With LiveChat's BotEngine extension, you will also be able to set up an automated bot handling your customers' requests.

About the integration

With the LiveChat chat extension for Shopify, you can add a live chat option to every page of your website in no time. It only takes a couple of minutes to install the LiveChat app. No code required.

Frequently Asked Questions (FAQ)

Q: Is there a limit to the number of chats I can take? A: No, you can handle an unlimited number of live chats with any number of customers.

Q: Which languages does LiveChat support? A: Short answer: LiveChat supports 45 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…).

Q: Is the chat window customizable? A: Yes, each part of the chat window can be customized – company logo, live chat theme and more.

Q: How does the live chat app work after hours? A: When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.

Q: Can I live chat with customers on my mobile? A: With our apps for iPhone, iPad, and Android you can chat everywhere: in a car, at home or while shopping.

Q: Do you provide live chat support? A: YES! You can live chat with us anytime – we are available 24/7/365!

Integrates with

  • Google Analytics,
  • HubSpot CRM,
  • Salesforce,
  • Mailchimp,
  • Zendesk,
  • Facebook

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

  • Developer website
  • Privacy policy not provided
  • 1 (617) 275-2400
  • support@livechatinc.com

Pricing 30-day free trial

Team

$39/month

  • Full chat customization

  • Unlimited chat history

  • Ticketing system

  • Proactive chats

  • Visitors tracking

  • Reports and analytics

  • Mobile apps

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
3.9 of 5 stars
Based on 8 reviews

  • 5 of 5 stars
    63% of ratings are 5 stars
    (5)
  • 4 of 5 stars
    13% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    25% of ratings are 1 stars
    (2)

Most recent reviews

loishazel

Easy to use, great way to connect with our customers and provide instant help for their queries. Highly recommend

Terraintechparts

Installed this app with apprehension as there are lots similar. BUT WOW its so much better than expected. I couldn't recommend this app enough! If you want to get more sales and improve your customer service then install this today...

Www Securitystorehouse Com

This is the go-to professional app with everything you need. Not only does support check in on you to make sure you're okay, but they even go the extra mile when needed. Great service and app. www.securitystorehouse.com