- Increase average order value and overall sales through live chat
- Engage with browsing visitors and offer help right when they need it
- Provide a memorable customer experience on your website
What is LiveChat
LiveChat - live chat software is a Shopify specific chat live chat app. It allows for instant communication with website visitors and customers and enables prompt resolution to their questions or concerns.
With the live chat app for Shopify by LiveChat, questions like what is your return policy or how much does shipping cost can be answered instantly, leading to provide excellent customer service and increase in sales.
Description
With LiveChat, you can have you can have a live chat window always ready to have real-time conversations with your customers while they’re on your website.
It comes with all of the tools you need to connect and communicate with prospects and regular customers as they come by.
As it relates to online sales, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchase process. It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
With the LiveChat chat app for Shopify, you can add a live chat widget to every page of your website in no time. It also provides your customers’ cart details during a chat, such as the cart value.
Key LiveChat benefits
- Connect directly with your visitors - add a live chat option to every page of your website, and let customers engage you in real-time
- Support customers on the go - be always there to respond to your customers via mobile apps for iPad, iPhone and Android devices
- Reach out to your customers - automated and manual chat invitations will help you reach visitors faster
- Never miss any customer again - provide 24/7 support using the built-in ticketing system
- Integrate with your workflow - connect LiveChat with 70+ tools and services you already use, such as MailChimp or Zendesk
Frequently Asked Questions
Q: Is there a limit to the number of chats I can take?
A: No, you can handle an unlimited number of live chats with any number of customers.
Q: Which languages does LiveChat support?
A: Short answer: LiveChat supports 42 languages. Long answer: English, Spanish, French, Chinese, Portuguese, Indonesian, Thai, Vietnamese (…).
Q: How does the live chat app work after hours?
A: When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets. To manage tickets you need to log into your live chat app.
LiveChat - live chat software reviews
I absolutely recommend using LiveChat for customer support and increasing sales conversions! I was thinking of using an alternative tool first, however I find a fact that majority of the customers is familiar with the brand already as very supportive when they are about to approach us online.
We are just getting used to it and are happy with it so far
The Nest Shop
Manipulative, hard to use, unintuitive.
LOVE this app! I've been able to help so many people live on the page. Helped sales and engagement.
That was a horrible hour of installation and then removal of your LiveChat plugin.
We canceled our account immediately.
1) You should not push chat accounts live to the website before finishing "set-up"
2) You should actually remove the chat from the website when it is uninstalled.
3) Not allowing you to remove a profile picture, use of default chat icons, or changing the default greeting is horrible service.Their Shopify Chat integration is flat out broken.
