LiveChat

This app has been extremely valuable for our operations. Works without any hitches.

works well

This app has really delivered for our store. Setup was quick and painless and the questions we did have were answered quickly by friendly and knowledgeable support staff. Our team enjoys using the program over the older in-house application we had, and our customers really appreciate having a professional-looking chat app that lets them leave messages and get product details. If you're a mid-sized or larger business it's well worth the price tag!

Update: so here we are after I uninstalled and reinstalled and the issues are still showing to be true. Alot of reconnecting error messgaes on the top right on mac. This is the only chat app that I have issues with. I disabled aut greeter and its still on. Im really at my witts end

I have used these guys for a long time. I mean long. I gave them chances to speed up the livechat and they werent able to do it. Between that and lost connection for their app on the mac, I couldnt do it anymore. Sucks but it is what it is. I couldnt stand the 59 a month for the ads to be removed. I just wish it could have been faster.

We have tried heaps of different live assist tools - this is the best by far. The mobile integration is perfect and allows reps to work after hours on the site . The support is also fantastic and makes like a lot easier here at www.tiesncuffs.com.au

The best chat ever!

5 Stars for their customer service, They have been there every time I rang though on their chat line, This is a really good app and you should try it to see if it fits your needs. I am looking for a Live Chat with Help tickets that can also handle Facebook Messages. This works great their chat is nicely integrated with the help ticket system, The Chat has Sneak Peak so you can see what the customer is typing as they type which allow you to start looking up information or start answering their message before they even send it, Chat also has Live monitoring with cart viewer also These features are a must have have for me. Their mobile app works great with my Smart watch for when I a, away from my desk. The only reason I didn’t give this 5 stars is because it does not pull in Shopify Customer information and order information so you always have to go back to Shopify to look that information up and when creating a new ticket manually to contact a customer about their order you have to Copy and paste all their information over. The second reason is Their starter plan which is the plan that fits into my budget being a single operator business does not include Ticket/Chat tagging so I have no way to organize my support tickets so I have to look through each one every day just to see if i need to do something relating to it. After all it is all about the best way to take care of your customers. For this feature (and more) I would have to spend almost twice as much.
This app and their service Definitely a great value for the cost compared with other apps out there I am seriously considering keeping after trail.

This is by far my favorite app. LiveChat helps you communicate much easier with customers and make sales. The ROI is amazing and improves customer satisfaction. It downloads into your iphone to which allows you to chat with customers even if you are away from your computer. This is probably the best investment anyone can make for their business.

We have had this app for under a month and it has generated an extra $10,000+ in incremental revenue for our team and way more than paid for itself many time over. Great app!!!

I cannot think of a reason not to like this company: 365/24/7 support, great interface, great UX, great staff!