Reviews (60)

Overall rating
4.6
Counts per rating level
  • 68% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
Edited February 27, 2024

The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.

Rokland
United States
Over 3 years using the app
TEXT replied November 22, 2023

Thank you for taking the time to write a review.

You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this ...

April 3, 2023

We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.

Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.

Customization for messages when there is a sale, a new product, or an event announcement is great.

Was easy to get set-up and running. Wasn't a huge leap for our folks ...

Pioneer Millworks
United States
9 months using the app
July 12, 2018

We are just getting used to it and are happy with it so far

The Nest Shop

The Nest Shop 3
Norway
8 months using the app
June 9, 2024

great

Maison Makeeva
France
About 2 months using the app
September 25, 2018

Useful app for e-commerce store. One thing I just want to request if you can integrate shopify like we can see the shopify details beside the chat box

Signatureautoparts
United States
About 1 month using the app
Edited September 25, 2018

easy to use and effective. Good customer support, quick to react. Good integration in our website. Recommended.

FitMe-Foods
France
30 days using the app
Edited January 11, 2021

Review Update: Customer support reached out to me to clarify some issues I was having, Although this issues I had are still the same they were happy to issue me my refund. So that being said 4 stars because I appreciate excellent customer support because as we all know many companies suck at it , Their chat app is an excellent app I did really like the Product cards. Did not work as expected, SMS ...

Skin Care By Suzie
United States
About 2 hours using the app